Increation

The worst company I have ever dealt with! We were given wrong project amount estimates which were not realistic. This was done to get the project. Then during our project we were told - no you can’t afford this and that! But the amount of project was growing (constant extras) and items like furniture was disappearing from our list given at the beginning with the amount of the project. Again! Because we were told we can’t afford them! There was no way back for us because the company was taking money in advance and we were stuck with them. Our lead designer (who is nice person otherwise) was new in the company and I guess wasn’t checked if she can do projects as large as ours. So there were constantly mistakes in sourcing/ ordering materials and other tasks she had to do. This was one of the reasons for huge delays. Our project was finished 1/5 years on top of 7 months which was supposed to be our project term. I am as a mother of a baby very upset with them. Because we were told the project will take 7 months. To save some money we rented small place to live at. We ended up living there for ages with large dog and crawling baby in 3 square meters! And, of course, we paid a lot of unplanned money for rent! At the end although there are a few mistakes made in our house which cost us money overall it looks nice. But it took a lot of nerves to get here! Also people who work for the company are very nice but the owner of the company (who was very active when getting us but did not bother talking to us at the end of the project) should make some changes!

Virginia from Increation has been helping me design a new look for my front room, spare room and bathroom. I have been extremely impressed by her commitment to finding a look that really suits me. Her priority is for me to be happy with the end result, so she encourages me to be honest with my feedback. As a result I feel we have collaborated really well and that my home will soon be the one I have long dreamed of. She has been patient, committed and tireless. It has been an excellent experience so far.

Initial design and spec out service was great. Unfortunately the delivery and installation is just not worth the price. A simple replacement of bathroom cabinets and wardrobe took more than six weeks and was only completed when I had a fuss. I never received any final electrical or height drawings so final small adjustments could not be made and some wardrobe interiors were not to my specs. The company says it custom makes the cabinetry but three drawers in the wardrobe were the wrong size delaying the project. Certain finishes were not up to spec either (drawers are not flush with each other). So am still waiting for my kitchen to be completed more than 3.5 months after the kitchen installation start date. And the company just didn't show up at the last scheduled appointment. It should be noted that this renovation was on a fairly new build (built 1998/99) so there were not any special problems such as uneven walls. Basically, the delivery fails miserably after a great sales job.

Although our plans changed and we decided to sell our property before the project started the preparation was excellent. Initially Matthew called to discuss what I had in mind for the project, then followed up with a home visit to discuss ideas and our general likes and dislikes. Matthew was very professional at all times and very receptive to all the ideas we had, he was very organised, which instilled confidence in us that he would mange the project well. If and when we have a future project in mind I wouldn't hesitate to go back to the Increation team.

I will like to recommend Increation to my friends who want to do extension or refurbishment. I had pretty good impression when I first met Vincent who is a honest and well-experienced designer and director in Increation. Moreover, I will give my biggest thanks to Virginia for her patient and passion in every details. I am appreciated for the hard work from every work man in workshop, they have produced the fabulous kitchen. It was a great experience for me to work out this renovation with Increation.

I asked Increation to help with a worktop installation. Caroline my contact was extremely helpful and flexible to my needs. Not only did she give me advice on my request she also took the time to make other useful suggestions. I can't fault the service I received from her.

Increation is taking our dreams and making them a reality. It's our second renovation project but our first actual house, and the space is wonderful but challenging to optimise. We had ideas in mind but needed someone to make it fabulous. When the owner, Vincent, came to our home for an initial consultation we quickly reached a meeting of the minds because he listened and picked up on the nuance in what we were after and from there the creativity went to the next level! Vincent's team is incredibly thorough and professional. They can use CGI to bring a space to life and the best part for us is that Increation has a workshop on premises where they make kitchens and furniture. Our kitchen, timber doors and dining bench will all be made by Increation, which gives the client better control of the lead time and small details.

It has been an extremely pleasant experience to work with Increation. I am so glad that when deciding on a company to undertake our joinery requirements we chose Increation. From the onset the professionalism was apparent in the initial meetings. This carried through to the design and production and installation stages. All staff had always been helpful and understanding of our needs. Increation we're our chosen joinery company for many focal areas of our newly built house. The installation of our joinery was quite simply the smoothest I have ever seen. Elton was the main fitter and is such a lovely person. He was very professional and completely dedicated to ensure a flawless completion. After a few months of installation I had to ask increation to come back to make a few adjustments. The production team as always were very helpful and thought of ways to rectify certain issues which arose once we had moved in. Quite simply Increation are a strong team with the clients satisfaction always at the forefront. They were able to provide solutions and think on their feet and provide an excellent service with a high quality end result. I would definately recommend Increation and their team. Thank you to all that helped make our project a success.

We worked with Increation on fitting out a new build property which we found at the very end of the building project. We wanted to make a number of changers and "Upgrade" the bathrooms and chance the layout of some of the key areas like the kitchen and master bedroom. We worked with Clara Hurtado who was really helpful at helping us bring our ideas to life and apart from a couple of issues around language she was super to work with... She really helps us see the art of the possible and coordinated everything for us... having access to suppliers and materials we had not considered or found ourselves. We now have a home with real wow factor and that feels like our ideas are running throughout the propery with a consistent theme... my partner and i could not be happier with the result...

I have worked with Increation on 2 projects now and always hope to be able to work with them on more. As a designer in the residential sector with discerning clients it is vital that they have the same level of confidence in teams like Increation as they do in me - and that is why I have no hesitation in putting their name forward. Firstly, their teams are second to none. From quotation and design through to production and installation - they always have staff who are professional, accommodating and most importantly, knowledgable. They have fantastic attention to detail, show great care in all aspects and will always give sound advice on design aspects. The installation teams work diligently, respect other contractors and always ensure top quality work. They don't hesitate to come back for minor works or small changes. On the rare occasion that my client or myself have noticed even the smallest imperfections, the team will always work quickly to accommodate us and fix any issues. Most fundamental however, the end product from Increation is always exceptional. The raw materials used are of the highest quality, the craftsmanship and finishing is excellent whilst being practical and made to last. The cost of the Increation's work is also highly competitive when compared with others who are in the same market. I hope to work with Increation again on many future projects and highly recommend them. CRK Design

Although still in progress, my wife and I are thrilled with the progress -- right on schedule almost to the day! -- of both our basement expansion and the extension of our kitchen further into our backyard. The latter is a project that has required substantial coordination with a number of subcontractors, and it has been wonderful to have the Increation team assisting throughout. Their design ideas have been both creative and practical at the same time. When issues on-site have arisen, they have been available on the phone (and, if necessary, in person) very quickly.

Increation designed, built and installed a bespoke bathroom vanity unit, bedroom wardrobe and a sliding wall / door. I had an idea in my mind and some references but hadn't seen an example of exactly what we wanted. Increations design service was genuinely excellent. They helped hone my ideas and choose the right materials and sanitary ware. They provided professional drawings and were able to accommodate last minute changes we made. We are so pleased with the results. A really slick combo of raw edged plywood and white corian. The plywood was duplexed together to form a sliding partitian wall - sealed and finished in their work shop. The bathroom unit incorporated a white corian surface which went really beautifully with the ply. The wardrobes are built into the eaves - really simple and perfectly installed. I am very picky and to be honest I'm not easily pleased but their work has given our loft conversion the wow factor! Their tradesmen were the most considerate we've had (we've had a lot come through our house lately). They had to coordinate works with our not do considerate builders, they even fit a shower screen for us that our builder was unable to do. They are not the cheapest but definitely offer value for money. You definitely get your money's worth with these guys and if you're looking for something bespoke they are a great choice. Very happy customers!