Our experience with Custom Floor Covering was a disaster & required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes & remedied some of it, the time, aggravation, mess, & disruption that resulted took a heavy toll on us. It required taking it up & reinstalling it. We have multiple residential & commercial properties, & to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, & the experience to that point was hostile & difficult, and we were uncomfortable & mistrustful by then, so letting them repair the damaged ceramic tiles was not possible.
Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, & unfortunately this was during COVID, & our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, & it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, & was dominated by mistruths stated by the owner & employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a “judgement” was rendered, & it was full of factual mistakes, demonstrating a lack of understanding by this “judge”. We then filed a motion of reconsideration, basically just asking her to show us her calculations & get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, “DENIED”. There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk & additional expense & time involved, & at a point, we decided to just cut our losses & give up. Normally not my preference, but we were sick of it.
Custom Floor Covering, Inc, their owner, & employees will deny all this & blame us for being too particular and say they went out of their way to agree to what were just our unreasonable personal preferences, & they will deny there was damage & improper installation whatsoever. That is what they stated at the trial & wrongly it was accepted. Sadly, justice is not always done at any trial, & there is always that risk when you go to trial, but we felt badly violated & assumed a reasonable approach, photos demonstrating the damage, would all logically be understood & make sense. It wasn’t, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first & make their best effort to please you. I urge you to avoid Custom. I will share photos, videos, & everything to protect you.
