Alexanian Carpet & Flooring

Hello Tom
Sales rep Rick, store manager Garo, and the flooring installers at Alexanian's Hamilton Mountain store thank you for your kind words and wonderful feedback. We're happy to hear you were so pleased with our level of service, and trust you'll enjoy your new hardwood and staircase carpeting for many years. I will be sure to pass your great review along to the team, and thank you again!
Most sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

Hello Doreen
Thank you for your kind comments and taking the time out of your day to post this great review of sales rep Rick, at Alexanian's Hamilton Mountain location. What an honour to read ... "It was the most enjoyable shopping experience that I have had in quite a while" ... this is such a wonderful compliment. I will be sure to pass this along to Rick and the team at our Upper James St. store and we trust you'll enjoy your new carpet for many years.
All the best, Wendy Alexanian

Hello HU-232144279
In order to address your comments we require more information from you. Would you please contact the store manager, Mr. Benedict at 519-641-2830 as soon as possible? We take any customer complaints very seriously and welcome the opportunity to speak with you directly so we can help resolve your concerns.
Sincerely, Wendy Alexanian

Hello Ann
Thank you so very much for taking the time to share your review. We are thrilled to hear that you had such a great experience with manager Said, at our St. Catharines store. Said is a true professional and we are so grateful for your feedback ... you were in good hands:) We hope you enjoy your new area rug and would love to see some pictures if you want to send them along with your review! I will be sure to pass along your kind words to Said and the whole team.
Thank you again,
Wendy Alexanian

Thank you for taking the time to post your review. I'm happy to hear that Tony, Chris and our installers did such a great job ... they are a great group of guys and I will be sure to pass along your kind words. Enjoy your new carpeting and all the best in 2017!! Sincerely, Wendy Alexanian

Thank you Glen Abbey Contractors Ltd. for your kind words and taking the time to post this review. It has been our complete pleasure working with you on your many projects. Glen Abbey's professional manner, attention to detail and quality of workmanship is unparalleled. We look forward to continuing our working relationship and appreciate your confidence in both our product and team. Sincerely, Wendy Alexanian

Thank you so very much Margaret Struthers Interiors for the wonderful review. It has been our pleasure collaborating with you through our Ottawa stores. Your designs are simply stunning, and we can't thank you enough for sharing your beautiful images. Sincerely, Wendy Alexanian

Thank you very much Interior Images for your wonderful review. We are so pleased that John Hassoun at our Ottawa Nepean location and the whole "Alexanian team" were able to fulfill all your needs. Looking forward to collaborating with you again in the near future. Sincerely, Wendy Alexanian

Thank you Karin for your lovely review.

You are an amazing designer and create beautiful, classic spaces. It is a pleasure collaborating with you and we are thrilled that our product is often part of your vision. We appreciate your confidence in our company and staff... and also look forward to a long working relationship!

Sincerely, Wendy Alexanian

Hi Heather,
Thank you for your kind words. You are a delight and it was so much fun watching your guest room unfold. I'm glad you were pleased with our online rug selection at alexanian.com and the service at Alexanian's Guelph, ON location.
Thanks again and enjoy your new space!
Wendy Alexanian

At Alexanian's we pride ourselves on customer service and always maintain a professional approach. We ensure appropriate steps prior to and during the installation process. Acclimatization of hardwood flooring is a necessary and significant prerequisite that needs to be followed prior to its installation. Improper acclimatization causes irregularities in hardwood flooring such as cupping and gaps. A trained installer ensures proper acclimatization prior to any install and will refuse to proceed if this prerequisite hasn’t been fulfilled. A qualified installer will also cull boards as required during the installation process.

In this case the client did not follow the necessary acclimatization requirements of the hardwood. The client also elected to hire their own independent tradesperson to install the hardwood flooring, and this tradesperson was not a trained flooring installer. Due to the clients lack of proper acclimatization, gaps between some of the boards were evident. Instead of the client’s tradesperson bringing the job to a “halt” to address the issue, the install continued and over 400 square feet of hardwood was installed.

Alexanian's did attempt to assist. Visits to the client’s home were made by the wood manufacturer and Alexanian's. The manufacturer came to the conclusion that there was “improper acclimatization, and unprofessional installation”. Alexanian's also replaced some of the wood in good faith and offered to assist in the installation, but our attempts to find an acceptable solution were rejected and met with profanity and unprofessional conduct.

Alexanian’s takes customer complaints very seriously, and will always offer to rectify a problem that is within our control.

Sincerely, Allan Alexanian