Beacon Rock Custom Builders

It was unfortunate that the homeowner felt this way when their project was in the final stages. We have since completed the renovation to their approval and, because of our commitment to our customers' satisfaction, we continue to perform warranty work at their request. When this review was written the homeowner was particularly frustrated with the cabinet company which had made some mistakes during the project. The cabinet installer did correct everything, but the homeowner was understandably frustrated (as were we) during the installation.

Finally, in response to the timeline and payment concerns expressed by the homeowner in his review: both of these issues were due to change orders made at the homeowner's request. The payments already made at the time of his review did total up to the amount of the initial contract; however, there had been several change orders made that had increased the total amount due. We do not send out a final billing until the project has been completed.

To help prevent this sort of misunderstandings from happening again, we have adopted an online project management portal where our homeowners can log in and see the build schedule, contracts, payments, allowances and change orders. When homeowners would like to make a change to the scope of the project (also known as a change order), we give them a price, show them the effect on the project completion date, and get written approval so that everyone can remember what was discussed. With projects of this scope--where we have, literally, hundreds of conversations with our clients--we want to make sure that everyone is on the same page. We always try to err on the side of over-communicatation and encourage our homeowners to reach out to us if they have any concerns or questions.

Thanks for taking the time to give us a review. We love working with quality companies like yourselves!

It was our pleasure to work on your project. Thank you for such a kind review. Hearing back from happy clients makes our jobs that much more enjoyable! Thanks again!