Bear Mountain Custom Painting

Subject: Unpleasant Experience with Bear Mountain Painting Company I am writing to share my recent experience with Bear Mountain Painting Company, and unfortunately, it has been quite disappointing. When I initially contacted the company to inquire about deck stain and rotten wood replacement, they sent their Sales representative, Devin, to assess the situation. During the survey, I expressed that I wasn't certain about the extent of wood replacement required, but I wanted all the rotten wood to be replaced and the deck to be stained. Devin later stated that 18 pieces of wood needed replacement, and I agreed to move forward with the project. However, on the day of the work, I was shocked when Riley, the project in-charge, informed me that they had only accounted for 11 pieces in the quote. He claimed that they found an additional 16 pieces of rotten wood that required replacement. This inconsistency in the initial quote raised concerns for me. It made me question whether Bear Mountain Painting has a lack of accurate estimations or if they intentionally provide lower quotes initially to lure customers in, only to charge more later on. When I reached out to Zach for clarification and resolution, I felt that my concerns were not adequately addressed, leaving me feeling frustrated with the overall experience. As a result, I am determined not to work with Bear Mountain Painting Company again in the future. I believe clear communication and accurate estimates are essential in any business transaction, and unfortunately, my experience with Bear Mountain Painting did not meet these expectations. Thank you for taking the time to read about my experience. I hope that sharing this feedback will help improve their services and prevent similar issues from arising with other customers

BMCP was referred to us by a friend and neighbor. We called them to provide us with a proposal to paint the exterior of our house. They sent a very knowledgeable and polite sales person. He worked on building a rapport and showed pictures of his family etc. we were keen to get into the project scope and process etc As promised we received our detailed cost proposal within a couple of days. A short call later to answer questions and we gave them the go ahead. The proposal process kicked into high gear and we were sent automatic docs to sign. Lots of legal and contractual content to work through. Bit daunting. We were required to complete our color requirements with names and code description etc we completed more documents and counter Signed and verified. Seemed like Document overload. A suitable start time was agreed upon and after 2 re schedules we started the project. We we were introduced to our p m and encouraged to contact him with questions etc We were then introduced to 2 more pms and a project coordinator. Over kill and confusion Lead person headed up the on site 3 person team. We were not given a briefing on the project process.and had 3 or 4 contacts to communicate with. There was a communication challenge within the project team. Lots of re verifying colors and paint types and quantities. As the project neared the end the end date moved out The team lead had to attend an offsite. Appointment and the completion date moved out another day. I requested a rreplacement resource but was told. “We don’t. Fix start and project completion dates” Overal the project was a success and we are pleased with the quality of the. Work. I would suggedst that the process be simplified and explained up front.

We don’t normally post reviews good or bad, but felt the need to do so in this situation. Bear Mountain Custom Painting performed a complete (ceilings, trim, walls, doors) interior job for us in June of 2020. (Our home was 6 years old at the time.) We were dissatisfied with the company’s workmanship that was, in our opinion, of very poor quality. Upon contacting the owner, he immediately blamed the issues on the house settling prior to even viewing the issues. When he actually did visit our home several weeks later, he again stated that any issues were due to the house settling. When inquiring about his 36-month workmanship warranty, he claimed that he determined the workmanship was of good quality and we had waited too long to contact the company. We filed a BBB complaint which was answered with many contradictions. The BBB complaint was considered “resolved” simply because the owner responded to our complaint. We had no recourse but to file in civil court to try to recoup some of our losses. We won our case in civil court. The owner immediately appealed to state court. We reached out to the owner with an attempt to settle prior to state court with no success. We had no recourse but to hire an attorney to represent us in state court and are awaiting a trial date. Pictures have been shared with the owner via email and then again in civil court. The attached pictures are just a few among many and speak for themselves.

I hired Bear Mountain in November of 2020 to install 8 doors and put in about 8 feet of shiplap. They ended up installing mismatched doors b/c they weren't able to find matching doors for my project which they thought was acceptable. They thought I wouldn't notice but I did. I insisted that all of the doors be the same and when the owner couldn't produce them he insisted on full payment of the contract. I refused to pay the the full amount for work that was not completed. I gave him 6 months and the job was still incomplete. He never installed the corrected doors, or all of the door knobs and paint. I sold my house in July 2021 and found out that he put A LIEN on my house for the full amount plus late fees even though I have communications with him that the job is not complete so I had to pay him in order to sell my house. This is who you're dealing with folks. DO NOT HIRE THIS COMPANY. Do yourself a favor. There are lots of other moral contractors out there.

Update: after 6 mths trying to get them to stand behind work. we have had several painters come price to fix all the damage. They all said it was a bad paint job. I was told that they didnt use right paint and that they didnt seal all over just in spots. siding on backwards and rot everywhere. also they said it barely had one cot bc all over house you can see the original color. I have tried every way to get them to stand behind the work bc now a yr later I am paying another 7000 to fix it all. I was called malicious by Rob the owner bc I want them to stand behind work. I dont care if your nice or mean. He will not stand behind his work or warranty. Come to find out the warranty can be voided on whatever he wants to use. I would stay far away from this company. I was referred to them by family. I was excited to get my house done. We told the it was a foreclosure when we got it and would need alot of work. Paid for 2 coats on base and trim. Right away the crew they sent didnt seem like they knew what was going on. First day, 3 people and after that 1 person. They were missing spots and after supposedly two coats, you could see the original color on the side thru the new color. Contacted the company, they said no we have done 2 coats but after I showed them where you could see the original color that were like fine we will so 3. I was home the whole time and knew only 1 coat was done the first time. They tried to say they painted windows twice but wood was showing thru plus was home and know it was only once. They finally agreed to do again. But I refused the first crew coming and asked for another. I constantly asked for the wood around the chimney to be replaced even offered to go buy them. They said they were not rotted just rough and didnt need to be replaced. over and over again. Not even a full yr after, I have a leak due to chimney trim boards not be chalked right and bad. But of course I sent a email asking for them to stand by there work and pay for repair and they now but the blame on me which happened alot. I was 7 mths pregnant dealing with that headache. Now I will have to pay 1000s to fix what they should have. Please be aware and if you do hire them be there to supervise

Was very excited to find such a highly rated company. Hired them and was disappointed. The job took longer than expected since they have small crews - took2 weeks to paint my home’s interior. Upon completion I had to redo drips on the painting and had to repaint all the baseboards when I got new carpet and found that only half was painted. I wouldn’t recommend if you want a quality and timely job.

I did a lot of online research about local painting companies and invited three companies out for an estimate for exterior painting, wood replacement, and other minor exterior repairs. Bear Mountain Custom Painting had the best warranty, the most reactive sales rep, and other good online reviews so I decided to hire Bear Mountain since they were local and other customers were very happy with their work. There was nothing Bear Mountain couldn’t do. We had firm quotes for exterior painting, new gutters, rotten wood replacement, and a few shingle replacements. In the middle of the project I also decided to replace my shutters and they completed that for me, too. During the work I received many follow-up calls on how the work was progressing, how I was feeling about it, and any other item I or Bear Mountain wanted to discuss. All additional work orders I wanted completed were emailed to me for review within 24 hours. Throughout terrible weather, cold, and mud in the back-yard, the finished project is fantastic. Bear Mountain also discussed how to keep the paint lasting a long time as well as other services they offer when I decide to have more work done. Overall I am extremely pleased with their work. The crew was friendly and hardworking. The ongoing communications with the project team was nice and professional. Our house looks great! I was never disappointed using Bear Mountain Custom Painting. I strongly encourage you to call them for a quote. If you hire them, you won't be disappointed either.

We were interested in freshening the paint on several rooms inside our home as well as the exterior. We received several quotes from both large and small companies. A friend provided Bear Mountain's contact information as a company they heard was competitive in price but also provided exceptional service. They did not disappoint. Jared was prompt and extremely responsive to our questions and performed a though evaluation for our quote. The price was right in alignment with their competitors with better emphasis on warranty and care for my home in the process. I would recommend Bear Mountain for your next painting project, both interior and exterior

Bear Mountain did a very good job, overall. I found them to be professional in every way. However, I did end up paying $600 more than was originally discussed due to some communication issues. They did work with me, though, and in the end I am very happy with my paint job. I would use them again.

This was our first project with Bear Mountain, and we were very impressed. The courtesy of the appraiser, their attention to detail, the timeliness of the staff was great. The project was completed on time, and the quality was very good.

I was very happy with Bear Mountain Custom Painting. I was very impress with the level of customer service. The level of professionalism was not just in the front office it was also displayed with the painters themselves. The work was performed on time and correctly. I was very please with the painting and wood work performed. I would recommend Bear Mountain Custom Painting to family and friends without hesitation.

This is the second time I have used Bear Mountain Custom Painting for significant painting in my home and they did not disappoint. From the estimate phase through the end of the project (still have touch ups to complete), everything has been a pleasant experience. I was extremely fortunate to have Jeffry as my project lead - WHAT A GEM! Ask for him! His attention to quality and detail was superb! I had several multi story rooms painted including the ceilings, sheet rock repairs, deck repairs and frames built for the large mirrors in my master bathroom. Also had exterior pressure washing, gutter cleaning and leveling, exterior painting and stucco repair. Everything was done top notch. Jeffry repaired a hole in the kitchen ceiling from a leak that you would not be able to locate today. He also built the frames for the mirrors having never done it before. He did a beautiful job with the cleanest mitered corners. He really takes pride in his work and is an asset to the company and ensures the work done by those in his crew is also nicely done. They aren't the least expensive painters around, but you will end each day with a tidy home and will have peace of mind that everything will be completed to your satisfaction. The entire staff at Bear Mountain is a pleasure to work with. I highly recommend them!