Carroll Landscaping, Inc.

We had Carroll install a paver patio for us (about 500 square feet). Before the job and during, Kevin (our project coordinator with Carroll) was very responsive and always got back to us. I was impressed. However, when they installed the patio at the same elevation as our rear basement door kickplate, I expressed concern. He came out and saw it and also expressed concern, but thought it would be ok. He offered to tamp the patio more to drop the elevation and I told him I would get back to him. I did so less than a week later and accepted his offer to have them come back and tamp it more. That was at the very end of August. Its 3 months later ... and I never hear from them except when I call and ask status. Every time I do, its "...I am hoping for better weather next week. " or "We will be on a job in your area next week." (yes, these are copied from his responses). But ... they never show up! He is just keeping me at arms length hoping I go away. In the end, we aren't happy with what they delivered and soon as they received the last payment, they treat you totally different. I was going to have them do our rear basement door replacement and front stoop replacement, but I will NEVER work with them again and I urge anyone else to not work with them either. The issue is when there is an actual issue (and you never know when or how this can occur) they do not deal with it properly from my experience. They have strung me along and hope I go away ... Just terrible customer service IMO

I had Carroll Landscaping provide several services for me. They first did a paver front porch and walkway for me. I was so impressed with their work, I had them landscape the front and rear yard. After that they did a stepping stone walkway from front garage edge to the rear of my house, put in small paver patio and demolished the existing cement basement steps and installed paver steps and base. They also demolished my wooden deck and installed a timber tech deck and stairs. Everything they did turned out great. Have received raves from friends and neighbors. Their prices are competitive, great workmanship and the best employees around. Almost feels like your family is doing the work for you. I would recommend them to anyone. Actually I have many times.

Landscaping design and annual maintenance. Outstanding customer service in a timely manner. All services delivered exactly as quoted. Makes sure the customer is satisfied with result.

Extremely professional and knowledgeable. Was given an entire presentation detailing why each plant was selected for my yard, along with options at different price points. Work was done on time and I was given detailed instructions on how to care for the plants. Could not be happier with the end result.

Carroll Landscaping has been providing our landscaping needs for over 20 years. Bob Jones has been highly creative in remedying our water erosion problems and beautifying our property at the same time. In addition to landscaping, his team has installed a gorgeous maintennance free deck as well as maintennance free railings on our covered front porch. Bob's knowledge of Carroll County's native plants, have added to the enjoyment of our landscape. The team arrives on time, works steadily to complete the project, and does a wonderful and thorough job cleaning up when they leave for the day. We have happily recommended Carroll Landscaping to friends and neighbors since 1994.