Pinnacle Window & Siding

My review of Pinnacle Windows is lengthy, but if you'll take the time to read it, I'm confident you'll be glad you did. I have been an extremely satisfied customer of Pinnacle Windows (and doors) for 2+ years now. Although it has taken me 2 years to write this review, I never would take it off my 'to-do list' -- primarily because of how pleased I have been. That being said, I am likely the BIGGEST FAN of Pinnacle Windows. I would recommend them to ANYONE, ANYTIME, and ANY DAY. Here's why... I am self described as a Perfectionist (detail oriented, analytical, organized, etc.). Before I settled on Pinnacle, I did an extensive amount of research on windows and doors, interviewed multiple companies, etc. I truly did my homework. A lot of homework too. My goal: Replace *every* window and door in our entire home. The home was built in 1992. When all was said and done, I replaced 30 Double Hung Windows, 3 Specialty Windows (Palladium, Circle Top, and Rectangular), and 4 Doors (complete with new door frames). Of note, 2 of the Specialty Windows were quite large. We purchased Okna Insul-Tec 500 windows. The doors were made by ProVia. All was installed in June, 2017. Cost (including installation): ----------------------------------- $16,838 ... 33 Windows (3 of them Specialty) $12,143 ... 4 Doors (and frames) Now, in case your wondering, the doors I ordered were ultra-high end. Very. I could have easily chosen much less expensive doors (which would have still been extremely nice and high quality), but the doors I purchased are the ones I genuinely wanted. [hazard of being a perfectionist.] As for the windows, I would put the Okna brand up against Pella, Anderson, or ??? - any day of the week. Really, I would. The Okna windows are gorgeous, their installation is so perfect that they look like they were installed when the home was originally built (1992), they are well insulated and solidly constructed, and best of all, they are **AS ADVERTISED** on ease of use and cleaning. Even after having them installed for just over 2 years now, they still slide open and closed as easily today as the day they were installed. Furthermore, they slide down and fold inward which makes cleaning a breeze. All locks, slides, and releases work flawlessly. I can not state enough how easy our Okna windows are to operate and clean. My wife would tell you the same. The windows have a lifetime warranty, and additionally, this warranty transfers to a new owner (should I ever sell the home). How nice is that?!? Additionally, although energy savings was **NOT** the reason I replaced the windows and doors, I will say that my monthly utility bills have decreased after installation. Our home is 5,400 sq feet (3 levels), so this was an added bonus. I also need to tell you about Pinnacle Windows as a company. Please read this part closely. It's what I personally feel like set Pinnacle ahead (far ahead) of all others who I spoke with and interviewed. Mr. Dennis Williams initially came out to our home to show us the product line. Dennis is in no way your typical phony salesman. Not even close. Instead, Dennis is warm, friendly, and NO PRESSURE. Best of all, he is 100% genuine. He knows his product, he knows his competition, and he's willing to give it to you plain and straight. He doesn't try to wow you over by using big buzz words. Instead, he simply talks to you as a regular person and keeps things in laymen's terms. But, if needed, he can explain things in scientific detail as well! Dennis discussed multiple options for us to consider, brought with him several samples, and discussed the benefits and differences of each. He never got rushed and spent as much time with us as we needed. He allowed us the respect to make our own decision and never EVER did we feel any pressure to purchase from him. Never. Not even once. But, after interviewing multiple companies, Dennis easily stood out as our favorite. We liked him, we liked his product line, and we called him back out for a 2nd visit. Of note, Dennis does not live even remotely close to us -- yet he was happy to come back out for a recall visit. We told him that we needed time to review everything, and even after all that, I called Dennis on the phone one night and told him that we had narrowed our choice down between 2 different styles of windows, but were still having trouble deciding. Dennis had the solution: He drove back out to us for a **3rd** time and brought both samples back. When he did that, I was blown away. After that 3rd visit, we were able to easily make our final decision. Of note, Dennis brought with him his pleasant smile and gentle demeanor each and every time he came. Nothing but kindness from that man. Consistently. The windows were measured and ordered. Because of the size of the order, manufacturing time, and Pinnacle's other existing jobs, it took 6 weeks before installation began. (I was more than happy to wait.) As for the install, oh my gosh, where do I begin? Steve and Robert came out with a crew of 2 additional men. The were not on time; they were early! They didn't waste time and attacked this job with meticulous precision and detail. Their years of experience and expertise clearly shown as they all 4 worked in unison and just like clockwork. They were very much organized and worked like a well oiled machine. Nothing was rushed - ever. No shortcuts were taken. If something wasn't right about a window frame, they fixed it -- and took the time to fix it well! Their work ethic was so detailed and precise that you would have thought this was *their* home (not mine). Some woodwork on my home had been damaged (weather related), and they repaired it all (no extra charge). Mr. Dennis Williams had previously assured me that would occur (if home damage was found), but when it happened, it was reassuring to see all getting fixed (again, at no extra charge). All windows were installed, caulked and sealed, tested, cleaned, etc. To further describe how these guys worked, they reminded me of ants. Ants attack a challenge with a can-do/get the job done attitude. They don't stop; they don't tire; they don't complain. They just get it done - no matter how monumental the task may be. As for Steve, Robert and crew, you better believe they not only got the job done, but they got it done WELL. VERY WELL INDEED!! Now remember that I had 33 windows replaced and 4 doors. There was an additional 2 man crew who came for the door installation, and unbelievably (to me), this entire job was 100% fully completed in only 2 days. Yes, you read that right: 33 Windows; 4 Doors (and frames)....2 days!!! Done. After installation, the owner of the company Lee phoned me. He wanted to know my satisfaction level and if I had any concerns? After probably 30 minutes on the phone with me (shouting non-stop praises), I think Lee fully understood my extreme level of satisfaction! I have since talked to Lee on a couple of occasions, and he is as nice to me on the phone as the day I initially talked to him. Last, and certainly not least (not by a long shot), I have to mention who you'll talk to if you ever phone Pinnacle: Nancy. I have had the pleasure of speaking with Nancy on multiple occasions. Like everyone else I've dealt with at Pinnacle, she is 100% First Class! Always a smile (over the phone), always helpful, and always very knowledgeable to answer any questions I have. She too knows their product line, and on the very rare occasion where she did not answer the phone directly, she has always been very quick to return any phone messages I may have left. Trust me, when you phone Pinnacle, you'll like Nancy too! Pinnacle Windows is a company who genuinely cares about it's customers and who genuinely stands behind the products they sell and install. You need to know/realize this. Well, if you've stayed with me and read this far, I hope that you'll see my extreme Level of Satisfaction I have for Pinnacle Windows. They are the real deal folks. Replacing windows and doors is a big task, and like me, I know each of you work hard for your money too. You want to be 100% certain that you are making the best decision and getting the best quality windows/doors -- and all at a fair price too. I hope that after reading this review, you'll feel confident with Pinnacle Windows. Two years after having all installed, I am as happy today as I was the day the windows and doors were initially installed. Going with Pinnacle Windows (and doors) was truly one of the Best Decisions I've ever made. Sincerely, Jeff Peachtree City, GA P.S. -- My neighbor next door just replaced all his windows last month. Knowing my level of satisfaction, after interviewing other companies, he too went with Pinnacle. Watching the smile on his face was equally satisfying for me. Yet another Pinnacle Windows satisfied customer!

Great products and customer service. All new windows and three new doors. Great follow up afterwards. Robert has gone above and beyond for us. Highly recommend.

We are so pleased with our new replacement windows. We needed to replace 18 of the 32. We wanted the Okna Enviro-Stars Series 800 with SunSeal Deluxe Glass with a color match, since a white exterior wasn't an option for us. The Sales process with John Fitzgerald, was very easy. He listened to our needs and was willing to 'work a deal for us' to delivered what we needed. The installation crew was 'outstanding', lead by Hector Peralto. I was expecting good craftsmanship from this company, this they come highly recommended, and these men certainly 'shined'. Thank you! On the day of install we received a call from John and 2 days later a call from the Owner Lee Fuller. We like the fact that we have a Lifetime warranty on both the windows and installation. You can't beat that!

We had a great experience with Pinnacle. These guys are the best! We had our windows and front door replaced and could not be happier. The whole process from sales to installation was very easy and painless. Everyone was very informative and professional plus the final product looks great. We would highly recommend Pinnacle to anyone looking for new windows and doors.

Everyone at Pinnacle from the salesman, the management to the on site crew were all knowledgeable and professional throughout the process. They showed up on time, took care of the install professionally, cleaned up after they were done. An excellent experience all around. I would highly recommend them.

Wow! What a fabulous company to do business with! This was hands down, one of the best contractor experiences we have had in a very long time. With a focus on quality, integrity and customer service, Pinnacle Window & Siding is definitely a rare find in today's business environment. We experienced nothing short of professionalism from our first meeting with salesman John Fitzgerald, to the wonderful crew (Robert, Kevin and Steve) who couldn't have been more skilled, efficient and courteous, to the amazing owner Mr. Lee Fuller. We purchased the Okna Eco-Pro 600 Series windows and love them! Oh, and how many company owners today, take the time to call their customers before the end of the day to make sure that they are satisfied?!! Thank you Lee Fuller! Know that we appreciate your dedication to excellence! Wish we would have found you ten years ago!

I had windows and Hardi side no done in 2005. The other day I came home to find damage to a window and sliding glass door. I called Lee and he was come over and looked at both, ordered the replacement parts all within a couple hours of my call. Most companies now a day once they finish work don’t respond back. I will continue to have Pinnacle do work for me in the future, it is amazing customer service for life that has been shown.

Amazing Service and Value! Searching for replacement windows was daunting, but Mr.Fuller and his crew made it easy and pleasant. Excellent service, good quality windows and a reasonable price! Steve came and made the install downright pleasant - they worked hard, quickly, and neatly, and were polite to everyone, including our dog! The windows look amazing, and we've gotten compliments both on the windows and on the crew installing them! We'll definitely use Pinnacle Window & Siding again - we've still got some doors to work on! Thank you to Mr. Fuller, Nancy, Steve, and Steve's boys for such a good job!

Just had all my double pane vinyl windows installed by Pinnacle Windows and so far so good. During the estimate, I was impressed that the representative brought not one but four windows to show us which was very different from the other companies that were pushing just one product/brand regardless of what my needs were. Pinnacle doesn't offer the cheapest product in town and you may find estimates that are lower. However, I believe that there is a value and importance in the product that they provide and in the quality of installation. That is why I chose Pinnacle over cheaper estimates. Steve and his crew did a fantastic job of installation. They were professional and clearly know what they are doing. Steve as the head of the crew answered any and all questions that I had about the windows. I am a pleased Pinnacle customer and would highly recommend their services.

Choosing the right company to install windows or doors can be challenging. There are many manufacturers and installers, some heavily advertised. The quality of the products and—most importantly—the workmanship of the installers vary widely, so it is critical to make the right choice. After reading many reviews (like this one), we chose Pinnacle to replace our windows and doors, and we are happy that we did. The entire Pinnacle team is highly professional, and worked with us to ensure that we would be entirely satisfied with their work. •Lee Fuller visited our home to help us decide which window options to select. There was never any sales pressure. Instead, Lee explained the relative merits of different products, and which ones he thought offered the best value and best met our needs. We chose Okna windows, a top-rated manufacturer that guards its reputation by working only with top-quality installers. Pinnacle also offers the highly-rated Softlite windows, but after hearing our particular preferences, Lee suggested that Okna may be the best fit for us. •Rather than close the deal on the spot, Lee suggested that we think about the options over the weekend and contact him the following week with our preferences. The order was placed only after we had fully reviewed the different custom options. •After the order was placed, Nancy Stephens kept in contact with us to schedule prompt installation after delivery from the factory. •The installation team of Robert and Kevin Cole was outstanding. Robert is a meticulous craftsman, who took great care that our (37) windows were properly installed (no leaks), that the finished product was both beautiful and weatherproof, and that the original interior molding was undamaged. He patiently answered all my questions as he was performing his work. Installation of our large upper story windows required both strength and agility. •After seeing the superb workmanship of Robert and Kevin on our windows, we elected to have Pinnacle replace our doors, this time with the top-rated Provia products. Again, Lee visited us to help us select the best matches for our needs, and placed the order only after we had carefully reviewed the options. Soon after delivery from Provia, Robert and Kevin returned to give another demonstration of their outstanding craftmanship.

We did a lot of research on windows before we selected the Soft - Lite Elements line. We then approached Pinnacle Window about installing them for our home. They were professional, courteous, and helpful every step of the way. They had a great attention to detail - so much so, that they even came through twice before the installation to confirm measurements and quality of install. This is a first rate company - their installation crew which included Robert and Stephen - were fantastic! They were hard workers, always friendly, and we were impressed with their installation expertise. Two big thumbs up and would highly recommend!

I research things to death when it comes to home improvement projects. I got 6 different company estimates (most inc Pinnacle came highly recommended from a FB message board I'm on). I chose Pinnacle (the Soft-Lite Bainbridge windows and the Heritage and Legacy doors) because of their installation warranty (smaller companies don't really have much of one), the quality (welded seams) and efficiency (energy star rated for south-central) of the window compared to the other brands, and the fact that they require no money down. The sales process was great. Dennis was very patient as I continued to research and ask a ton of questions. I was really nervous about them covering the exterior trim with the PVC aluminum trim coil but Dennis showed me the many colors available and I was able to find a color that matched my existing trim perfectly. It took awhile to get all 51 windows and 4 doors in but Dennis kept me updated throughout the wait. As soon as everything was in, I got the call that it was time to schedule and they were available that next week. For installation, it was a rainy week, but Pinnacle always communicated their plans so we always knew when to expect them and they always arrived on time. After 3 rain days and 3 work days, our windows and doors were installed. I was very impressed with how clean the guys kept the work area at the end of each day, and I really loved the look using the PVC aluminum trim coil over the exterior trim. We had some pretty crazy handyman work on some of our door frames but the guys did a great job of installing solid doors and they ensured all of our wired and wireless alarm connections were back in place. The guys even thought ahead and removed a wreath hanger from the old front door and had it waiting for me when I got home. Getting new windows is a huge endeavor but Pinnacle made it a very smooth process and we're extremely happy with the new look and feel of our home.