C.P. Hart Bathrooms

Hi , this started about 6mnths back. I went there because of the name. But I was seriously disappointed. I had 5 bathrooms to be done but because of lack of attention to detail, things were missed, errors were made. Many things I had to recheck myself. Payment schedules and receipts and invoices unclear. I brought it down to 2 bathrooms and that also I regret it. It was overall a very stressful process with CP Hart. I would have expected overall discount or some sort of compensation but it was overall missed. Clearly it shows customer service is not at its peak. Half of the time the workersare off work

My clients and I are over the moon with the C.P. Hart bathroom, it looks absolutely beautiful and everyone comments on it. I would definitely recommend them (and have recommended them quite a bit!) The quality and attention to detail is wonderful and quite refreshing to see. They were also really personable and seem to go the extra mile. Thank you, Adam Gibril.

Extremely knowledgeable and professional company. Friendly staff and always a pleasure to work with! Would not hesitate to use them on any project

We have worked with CP Hart on various projects from developments to private clients and always received a fantastic service. Even where there has been issues with a product, these have been rectified immediately, causing minimal delay to the project. We look forward to working with C.P. Hart again in the near future.

I am not a person who readily complains about a company, but I am afraid C P Hart provided the worst customer experience of my life and I would strongly recommend looking elsewhere for a more efficient company which shows greater respect for the customer. Although the initial experience in the store was positive, as soon as the order was made the problems began with it emerging that serious errors had been made with the delivery dates for crucial items as well as with the colour for certain equally crucial materials. Unfortunately C P Hart's customer service was quite astonishingly poor in dealing with these issues, regularly failing to get back to me when promised, such that I had to ring them back myself, on one occasion two weeks after the promised appointment to deal with my complaint. At no point was I ever issued an apology for the mistakes made despite the company acknowledging that errors had been made. Quite the contrary, in fact: I was twice subjected to a half-hour interrogation which made me feel as if I was the guilty party, something made all the worse by the fact that these conversations were with the same manager who had apparently forgotten or failed to make any record of the issues I had raised with him the first time round. The huge delays in completing what should have been a very simple order brought up me a great deal of extra expense in terms of builder delays and arranging alternative accommodation when the builders where waiting for essential parts. It became one of the most stressful experiences of my life and one for which C P Hart was not prepared to offer either apology or anything like adequate compensation. Sadly I therefore have to recommend strongly looking to alternative stores.

CP Hart (Guildford) supplied the sanitary ware for a recent project in Chichester - 4 bathrooms / ensuite in total. The service from initial enquiry to completion has been excellent and we regularly encourage our Clients to make the trip to Guildford to see Angela and her colleagues!

Solid, established company, with skilled designers, and a great selection of high-end bathroom products. We send all our clients their way, and will continue to do so for the foreseeable. Keep up the good work guys.

Very helpful staff in the showroom who very sensibly suggested an own label product so that if there was a problem with size the refund would be no problem. Have now been waiting nearly a month since I dropped the products back and asked for a refund

A few of the issues we had with our order: (I) Paid 50% deposit, told a 6-8 week order timeline. Chased after about 8 weeks to be told they hadn't actually made the order. They basically sat on the money and didn't bother to do anything like try and contact us in the interim. (ii) They had specified a full height shower screen against the edge of a bath. Clearly this doesn't work as you cant clean between the screen and the tiles behind around the bath setting so this had to go back and in the end we didn't even need it. The sort of thing you would expect their designers to realise. (iii) The salesman really cannot do basic arithmetic so we ended up with far too many floor tiles, not enough wall tiles and 50% too many tiles for the feature wall stone. The latter was a problem as it was a 'special order' so they initially refused to refund them despite it being their mistake. Eventually they reluctantly agreed. (iv) The insufficient amount of wall tiles specified create a very expensive problem as despite having it confirmed in writing prior to starting that they had allowed enough they had again miscalculated the quantities and when we asked for more they sent a different colour which their recommended fitters then installed. After many heated discussions they gave us some free tiles to replace the 2 walls of mismatched tiles but I ended up with a bill for an additional £1500 from their suggested fitters for all the labour. 6 months after the works were eventually finished we still have problems that we cannot get resolved. We have a dual powered towel rail (central heating and electrical) which doesn't work on electrical power, a feature wall that still isn't properly varnished, electrical lights which have gone bang twice and some of which still do not work and a Hansgrohe shower selector where the buttons pop straight out if you press them. Some of these issues are undoubtedly due to their preferred fitters rather than CP Hart directly but unless their builders ever return my calls you cant tell whether the product is faulty or it has been incorrectly installed. I would never use them again or their preferred fitters.

The worst company I have ever had the misfortune to deal with. The appalling attitude of staff to complaints is rife within the company, right up to the MD (who can't even be bothered to reply or even acknowledge a complaint). The staff made mistake after mistake with our order. This has left us without a fully functioning bathroom five weeks on! When you spend the price of a small car on a bathroom you expect the service to match. Unfortunately, this was not the case and I would advise you to be very careful when deciding to order through this company.

I am genuinely surprised at the accolades give to CP Hart. I went to the Manchester showroom and was given the cold shoulder. I was given the feeling by the sales team I was worthy to buy the higher priced items and was referred several times to the 'more affordable' products. It may have been that I am looking for more industrial chic style, hence I would not need a entire bathroom suite. I felt very disappointed with my visit.

Great company to work with, always happy to help. Samples sent where ever possible. Some really stunning products available to view in their showroom - get yourself down there! :-)