Creative Outdoor Kitchens

Cliff, Yes, Keshia Buchanan is our outdoor kitchen designer. She is also the owners daughter as you had mentioned. Everyone knows we are family owned and operated and Keshia has learned greatly from her father. To go over your complaint about the hood not being centered above the grill, it is 100% Pinellas County Code that you are required to have a hood above any gas appliance. This being said, you are REQUIRED to have a hood over both your gas grill, and your gas side burner. Your hood is CENTERED above both of these appliances. As for permits, as stated in your contract, 2nd page section 9, the homeowner is responsible for all permits. Creative Outdoor Kitchens will obtain permits if requested, but the homeowner will still be responsible for the permit fee. While going over our contract, you never stated you would like Creative Outdoor Kitchens to pull the permit. Moving on to your hood problem, Keshia does in fact know that there is another rear discharge hood, Tradewinds Outdoor Exhaust Hood, because the is the hood we HIGHLY recommend, mainly because how it extends past the countertop. 99% of our installed hoods are the Tradewinds hoods, as seen on our website. You refused the Tradewinds hood option that we tried creating multiple designs with because it was "too big" and you liked how "sleek" the Twin Eagles hood was. The hood was installed correctly. Jeff, our owner, did offer to create a bump out at an additional cost, he did not collect any money from you to do this. However, at that time, you threated his daughter and were being nasty to his other employees. We completed your kitchen and did everything per our contract, but we have the right to refuse to do any other work for you. We recommend you calling Twin Eagles, because again, as it states in our contract, first page section 2, the appliances carry the manufactures warranty. You can find their number on the brochure you showed Keshia and Mona when requesting that hood. Thank you, Creative Outdoor Kitchens.