Cruz Custom Homes

Two year nightmare that hasn’t ended. We agreed to purchase a home from Cruz Custom Homes at the end of 2019 and after constant delays (five and a half months) and changing possession dates (with very little notice) we finally took possession and that’s when the real fun started: Two liens showed up on title on possession date, but after those two were addressed and the owner of Cruz Custom Homes signed a document saying all other trades and suppliers had been paid, we proceeded to take possession of the house. Over the next several months we had several trades call us, send us letters, or come to our door looking for money or informing us that they were putting liens on our property because they hadn’t been paid. We had fully paid Cruz Custom Homes at possession. Over those same months we also tried in vain to get Cruz to complete a large amount of unfinished work on the home. The owner would tell us to go to his site super to get updates and the site super would just turn around and tell us to go to ask the owner at which point we were given his go to response “it’s starting next week” (11 months later we’re still waiting for “next week”). After months of this runaround, we were forced to start finishing and fixing work ourselves and are now out of pocket tens of thousands of dollars. Also, Cruz never did get an occupancy permit from the city for the house or get a final inspection completed on the detached garage. We had to do that ourselves too. We encourage anyone considering doing business with Cruz Custom Homes, its owner or any of the various numbered companies he uses, to do their own due diligence. For example, do a personal property lien search for Cruz Custom Homes and its Owner or a title search of current (and historical) titles for Cruz Custom Home’s current and past projects.

I have worked with Cruz Homes and their products and customer service are unmatched. They are very professional and helpful. Cruz is top notch with excellent craftsmanship in all the homes they build. A great company and I would highly recommend them to anyone!

Designers Edge has worked with Cruz Custom Homes and their clients for over 6 years now. Cruz has always maintained a high level spec and sophistication with all their homes. Cruz is committed to client satisfaction and often exceeds client’s expectations.

K5 DESIGNS (www.k5designs.ca) is an architectural and interior designing studio. Our team have worked on numerous projects with Cruz Custom Homes. They provided professional and accurate services. We like keep a list of good contractors for our clients, and Cruz Custom Homes is on our list for recommendation. Cheers.