USI Design & Remodeling

This review might be longer than most, but I believe a brief account wouldn't capture the entirety of our journey with Chris and USI. After meeting with several firms, it was clear that they're not all on the same level. Chris from USI stood out. His grasp on luxury remodels shone during our interactions. He even showed us a home he'd renovated just two miles away, witnessing the impeccable work and speaking to the satisfied homeowners sealed the deal. Despite COVID-19's disruptions, Chris ensured our renovation kept its pace, navigating the supply chain challenges. With our busy schedules, the idea of overseeing multiple contractors was overwhelming. That's why we chose USI. Chris acted as a guide, understanding our needs, sometimes even before we articulated them. One memorable instance was his choice of marble for our kitchen. The piece, reminiscent of seafoam waves, seemed plucked right from my dream home. I often chuckle when watching cooking shows, genuinely feeling my new kitchen outshines many of theirs. Our initial kitchen was far from ideal: depressing colors, an awkward layout, and deficient storage. But with Chris and his team, its issues became design opportunities. The once-troublesome wall now flaunts our wine column flanked by the paneled column fridge and freezer. Family cookouts have turned into delightful experiences, with our new layout accommodating everyone. Our pool bath, once gloomy and unwelcoming, has been transformed into a luminous sanctuary. The transformation wasn't restricted to these areas. Our living space, dining area, laundry, and staircase also got a makeover. The Craftsman-themed staircase is a highlight, tying all spaces together seamlessly. Kudos to Hugo, a member of Chris's team. His craftsmanship aligns with Chris's dedication to excellence. It's evident Chris works with only the best. Aesthetically, we desired a twist on the classic Craftsman. With Chris's insights, we've blended cool blues, greens, whites, and greys to craft a home that feels undeniably “us” yet retains a timeless charm.

Chris was so wonderful to work with. He always had such a calm demeanor that kept what could have been a very stressful process feeling very orderly. He had wonderful design ideas that fit really well with our vision for our home and we could not be more delighted with the results. He was really good at having a balance between suggesting ideas and helping me decide what I wanted. (I wanted to be quite involved in the selection, even of the details, and he was very supportive of that.) We were also really impressed that he was able to complete the project in a very short timeframe due to our moving dates. All the contractors who worked on the project were lovely and trustworthy people and we felt quite comfortable with them being in our home. Our whole home was remodeled except for the master shower and tub. We had USI come back out last fall to do those final two parts and our master bathroom feels like a relaxing spa now. Overall, Chris was able to capture the relaxing coastal feeling we wanted in our home and keep the project on budget. Our home feels perfect now.

Chris and Gordon with USI are a pleasure to work with. They did an amazing job renovating our kitchen. This is my dream kitchen and it is as functional as it is beautiful. I highly recommend the team at USI.

Chris Chumbley and USI Remodeling did a major complete kitchen remodel for us this year. From design to completion, USI did an amazing job! We wanted a complete new look with a ton more storage space and got exactly what we asked for. USI assisted in all aspects of the design and selection of materials. Demo took the kitchen down to the studs and all aspects of construction ensued. We have never had a contractor do so much to protect the job site from dust and dirt during the process. They kept the site as clean as possible throughout the process. All contractors were respectful and great to live around while they did their work! The final result exceeded our grandest expectations. We would highly recommend USI Remodeling for any of your remodeling needs.

USI did an incredible job on our home remodeling project which included a full tear out and redesign of our old kitchen, laundry room, mud room, casual living room, office, and bathroom. The process was very smooth and ahead of schedule. We are very pleased with the quality of construction, and their attention to detail. Overall, the outcome exceeded our expectations. When you are investing a significant amount of money in a remodeling project, you expect the results to be good, and USI delivers that and more. I highly recommend them.

Two Happy Customers & One Amazing Remodel Our home of 25 years had grown a bit dated, and we decided it was time for a refresh. In looking for a design and remodel firm, my husband and I wanted a team we could trust throughout the process to provide the proper architectural details and quality workmanship. Houzz had many companies listed for our area, but only one had the superior reviews and project photos that we were looking for: USI Design & Remodeling. And can I just say…we feel very fortunate to have selected Chris and Gordon to work on our home updates. Both Chris and Gordon are excellent listeners and take the time to understand exactly what you hope to achieve. They willingly share their time, vision, and expertise to ensure that your goals are met (if not surpassed, as was in our case). Our kitchen was totally redesigned, which resulted in a very beautiful and exceptionally functional space. We love it! The butler’s pantry and laundry room were updated from ordinary to special, and the family room fireplace and adjacent cabinets were modernized nicely. The surprise star was the guest bathroom, which was transformed from builder 1997 bathroom to 2022 marble beauty! Who knew it could look so nice? From beginning design meetings and selections, to demo/construction and clean up, each step of the way reflected the quality that USI expects of themselves and their subcontractors. Both Chris and Gordon are so very skilled at what they do - and that skill combined with their desire to produce a great result was a huge win for us. Without question, we would hire USI Design & Remodeling for any future remodel needs.

Embarking on a major kitchen remodel is nerve wracking. You're spending a lot of time and money and you want it to be worth the effort. We chose to work with USI Design & Remodeling because we trusted that they would stand behind the quality and design of the final product. They promised a unique, personal design that would "wow" us, and they delivered! Chris & Gordon were a pleasure to work with! They were calm, professional, honest, and fun. There were no surprises. Any small obstacles were handled with transparency and trust. From the design phase through construction, we appreciated their collaboration and that of the whole team. The outcome far exceeded even our lofty expectations and truly changes the entire feel of our home! We love our new kitchen and enjoy entertaining in our new space. We highly recommend USI Design & Remodeling. You can have full confidence that your project will be the best!

Keep your eyes on the long game! No doubt that the pandemic and supply chain disruptions have pitched everyone's schedule upside down - and "Remodeling" has certainly been impacted with chip shortages (appliances) and labor/supply chain shortages (everything else). But with the steady patience of Chris and Gordon, we have ended up not only with a kitchen that is beautiful to look at - but one that really WORKS for us! In short, it is more than we imagined! We started at a fast clip, almost like synchronized swimming with respect to the parade of subs who quickly and professionally executed their trades and moved on. The demo was done, the walls repaired and painted, electricians and plumbers prepped for appliances, and the floor laid ... in little more than a month! But cabinets were a different story. Given the demand - and lack of supply and labor - it was almost 3 months before cabinets finally came in. This is where you keep your eyes on the long game! The delivered product was exactly what we wanted, and as anticipated, there were necessary adjustments made to exactly fit our vision ... with the full support of Chris and Gordon. Fortunately, we had ordered appliances prior to even contracting with USI, so most items were sitting in our garage by the time the cabinets arrived. Once we had cabinets, the pace picked up again and matched the beginning process, with countertops, backsplash, appliance and electrical/plumbing work completed. Touch ups were made. (They even had a crew of house cleaners in to ready the dusty and adjacent living areas!) And then we were done! As frustrated as we were with the cabinet delay, the disruptions we experienced simply weren't in the control of our contractors. Given the damage in our area from the snow-pocolypse that occurred in February 2021, this area was already bursting with demand - and not enough supply. MOST importantly, at the end of the process, we ended up with an AMAZING kitchen that we love to spend time in! Would we use USI again? Absolutely! In fact, we're already planning our next project - for next year (laundry room, study, family room) - to be followed by 2 bathrooms a year or two later. Bottom line, these guys are not only knowledgeable, but TRUSTWORTHY. That matters when you have people in your house and personal space for months. They are likely not your least expensive option, but you won't have to worry about poor workmanship or an incomplete job. We got our money's worth! See attached pictures for final project - you'll see the quality for yourself!

We selected USI Design & Remodeling for a complete kitchen renovation and I am so thankful we did! Chris and Gordon were amazing to work with. They are honest, upfront (no hidden surprises) and provide top notch customer service. They listen to what you are looking for and design one of a kind kitchens. Their contractors were excellent to work with and my renovation area was kept very clean during the entire process. Communication between homeowner and contractors was very good and they will do whatever it takes to get your remodel done right! I cannot tell you enough how happy we are with the final product. I absolutely love my kitchen and I would definitely use them again!

USI did an amazing job on my kitchen. They worked with nothing and somehow made it in to an incredible functioning room. Everything was 1st class - from design to completion. Very profesional and truely cared about the customer & the outcome. I would hlghly recommend them to anyone as they are experts in their field.

I LOVE the new master bath USI built for us! It's simply beautiful. Chris and Gordon had a clear vision of what we wanted when they took a dated, 20-year old bathroom down to the studs. They also respected our budget, stuck to it and helped us make the most of our design choices. They were diligent about the construction schedule, too. Our job was done in 8 weeks as projected. Their crews were conscientious about daily cleanup and minimized the inconveniences. In short, USI is a great team to work with if you're looking for a customer-focused, trustworthy builder.

We had a major remodeling project of our 3,000 sq ft / 4 bedroom house in Grapevine, TX (Taking walls down, moving plumbing, putting windows in, taking windows and doors out, putting wood floors in, removing texture from the walls, etc.). Chris Chumbley and his team did a fantastic job! The work with done with high quality. Following the final walkthrough, Chris made sure to return and complete anything that was outstanding (just some minor items). Highly recommend this firm and Chris.