Diamond Fireplace & Stone

Thank you to Rob, Shannon and Nicole for all of their help and understanding. Fire time home reno and they made everything very easy and the product turned out amazing. I can't wait to renovate the basement and put another nice gas fireplace in it. Cheers, Austin and Lindsey.

I am extremely impressed with the customer service furnished by Diamond Fireplace & Stone's sales consultant, Shawn Knight. I emailed a question to numerous (at least eight) Calgary fireplace companies regarding possible replacement of the gas insert that was pre-existing in my home when I purchased it. I was hoping that a new insert wouldn't obscure as much of the natural stone of my fireplace. Mr. Knight was the only respondent who honestly apprised me that my present gas insert was probably designed to cover the original wood fireplace and that it was doubtful that a new insert would allow more stone to show. None of the other responses that I received even hinted that a new gas insert might not provide my desired result. Sure enough, when Mr. Knight instructed me what to look for, I was able to see that his assumption about my existing insert was correct. Although I did not buy a new gas fireplace, I have chosen Diamond Fireplace & Stone to service my existing gas insert. Mr. Knight's honesty stood out to me amongst all Calgary fireplace companies, and I therefore strongly recommend him to anyone interested in purchasing any of Diamond Fireplace & Stone's products.

After calling all fireplace companies, I chose Diamond Fireplace. Shawn the sales r researched the technical aspects to a detail that is beyond my capacity and helped me to identify the fireplace that would fit my needs from a heat, size, cosmetics, and cost effective solution. I added extra challenge to the project by involving a builder to install the fireplace in a very complex fashion. Diamond stepped to the plate agreeing to work with them and ensure I get the result I wanted. They were so experienced with the flawless install and perfect installation. The years of experience that Shawn has leaves me confident that he can design and build anything a person would envision. I wanted a couple different stones put together and they accommodated this too! They worked outside the box and scope of project to ensure I again got a wonderful result. Their installers were professional and knowledgeable. The stone installer had experience of building homes by hand with full stone installation and was a specialist in his trade. Hence my stone result was jaw dropping. Shawn followed up throughout the entire project to check in and ensure all was going smoothly. He paid fine attention to detail that I never even contemplated or predicted. He triple checked every stage of the project to ensure there were no errors. If he found any parts not done to his liking, he immediately made the necessary calls to make the corrections needed. High end result and rec to everyone to use this Co.

Meh. Drilled a hole in my basement wall for fireplace exhaust. Caused several cracks in the wall. Not impressed with their customer service or follow up. They just took my money and didn’t discuss the cracks.

I recently built a 4 Seasons Sun Room and installed a beautiful fireplace from Diamond in it. I must say that Diamond made the steps extremely easy for me. They sent the technician a number of times to first guide the sunroom contractor, install the NGAS line, install the vent and then seat the fire place, then connect to the vent, frame the enclosure and finally the commissioning of the fire place. The City inspections were also precisely coordinated and and in the end Diamond finished installing the fireplace along with the completion of the Sunroom. In my experience very few companies have the capability of such detailed coordination. It is easy to miss a step and then create a lot of rework and delays because there is a sequence to building new spaces. Shawn Knight and Diane Prevost both deserve credit for the excellent job. It was a 10/10 experience. Jerry A P. Eng., MBA Calgary

Diamond Fireplace is always great to work with - easy to get a hold of, to communicate with, they provide quotes and services on time every time. Highly recommend this company to work with.

Awesome service and great people! Very helpful, and have a great selection of products to meet the needs of our clients - Tycon Ltd

We as general contractors have worked with Diamond fireplace for many years and have been happy with the products, installation, and service for each project. Single fireplaces to our most recent project with 5 fireplaces they are professional, and are very willing to help and recommend the best product for the application, and they are great about accommodating installation timelines and special requests for things like staging parts of the total package to work with other site conditions. The staff are all very helpful, and friendly to make the process even easier.

I have using Diamond Fireplace and Stone for over 20 years in the new home construction market in Calgary and for very good reason. The pricing, quality and service are second to none and I will continue using Diamond for our new homes in Calgary.

Shawn has always had excellent customer service and goes above and beyond for every client. A pleasure to work with the team!

We have been using Diamond Fireplace for over 20 years for our fireplace needs. In fact, we have never used another fireplace contractor, ever! Pricing, service, installation and pricing is by far the best in the industry. Thank you Diamond for making each Gold Seal Home that much better!

We went to almost every fireplace business in town searching for the right style and size of fireplace. Most sales people seemed rather uninterested in helping us to find the right fireplace, particularly given some sizing constraints. Diamond Fireplace was the exact opposite. Not only did they have an extensive showroom where you could view what the fireplaces would look like installed, they also offered finishing services, which was imperative for us. We had the good fortune of being helped by Richard Fankhanel. His ideas and recommendations were extremely helpful and he clearly had extensive experience. Moreover, not only did they have some options for us in their show room, he also sent us some other options to view on-line that fit our specifications and style. They also took care of all the permits and inspections and their timing for site visits was precise! And they catered to our schedule! I would recommend them hands down.