Silvernail Glass & Mirror Inc.

This mirror that is pictured here was installed over 9 months ago. The light fixture that is installed over it was installed 5 months later as by the above comment. It is very obvious that the pressure from the screws that are holding the light fixture to the wall behind the mirror were tightened down too much and caused eventual fracturing of the mirror. I tried to explain this to him and he immediately became irate with me and wanted me to replace this mirror free of charge. When I refused, he began to call me vulgar names. I told him that I wasn't going to stay on the phone and fight with him and that I didn't need this abuse. This particular customer was difficult to work with from the very beginning. Each time that I would give him a proposal for shower enclosures or mirrors, he would argue with me to sell the items to him at what he thought in his mind the price should be. He told me that he had a lot more business to send my way. Reluctantly I agreed. I sold four shower enclosures to him for the price that would normally be for three. I sold mirrors for his bathrooms at a much discounted rate. He called me about replacing two sliding shower enclosures (which we did not sell to him) in a condo that he owns saying that the bottom track was filling with water and draining out of the shower. I informed him that all he needed to do was to drill weep holes in the track on the inside of the shower and that would solve his problem. I told him that his shower enclosures were operating fine and that he didn't need to purchase new ones from me. I gave him a very low price to drill the weep holes for him and he never had us do the work. I never heard another word about it. I have a very good reputation in and around the St. Petersburg area. I have made many lasting friendships through my work. The proof is in the picture that is work a thousand words. If the mirror was defective it would have broken before the light fixture was installed. I would have gladly installed a new mirror in it's place at my cost had this customer not been so abusive. The conversation never got that far due to the fact that he started using foul language on me. I have been in this business for 30 years now and have a very large following. You don't get this far by treating customers the way that this person is accusing me of treating him. Please see other rave reviews. Thank you. Jim Polacek