Earl B. Feiden Appliance

The stove we purchased was delivered by Alex and Toby on Monday Nov 13 . They did a great job . They were prompt and very professional. It was much appreciated .

I purchased a dryer at the Feiden Kingston location. It was delivered and installed by ANTHONY and ALEX on Sept 19. They were polite, personable, skilled and professional.

I’ve always used this great company for all my purchases and repairs. They show up on time, they communicate before and after service and are incredibly responsive. Always friendly and courteous and a good knowledge of what’s required. Recommended!

Appliances are beautiful but the customer service - especially install related issues - leaves a lot to be desired. It continues to be an incredibly frustrating experience. They installed our dishwasher but left without leaving the user manual or explaining why there were parts leftover, but most importantly what they with the did with a live wire that is under the dishwasher. We’ve been calling for weeks to try to figure it out and they haven’t called us back. The stove legs were installed unevenly and now we’re struggling to remove the left side to fix what they did.

Last week, our GE Dryer crapped out. It wouldn't dry. As dryers are expensive, we figured that we'd roll the dice to see if the dryer was repairable. We called out local plumber and they told us that they recommended Earl B. Feiden Appliance in Kingston, so we called them to set an appointment. On the agreed upon day, Service Tech BEN HUNTER arrived on time & inspected the dryer. He determined that the problem was a simple clog of the exhaust system that was actually inside the machine. He cleared it out and made a few minor adjustments. Mr. Hunter was very professional and when he was finished, he showed us what the issue was and the work that he had performed. If we ever need any repairs done to our home appliances in the future, we will definitely call on Earl B. Feiden Appliance!

Totally incompetent installers, terrible customer service. We made the mistake of buying a washing machine from Feidens. It took literally five visits by a series of incompetent installers over the course of three weeks for them to finally hook up the new machine. One particular pair of installers (whom the sales manager vouched for as highly experienced) punctured the hose attached to the machine and neglected to connect the other end to our drain pipe, flooding our basement. Every one of these visits required two or three phone calls as it seems to be company policy (from managers to dispatchers) not to return calls; likewise all assurances that technicians would call in advance of arrival were ignored. We thought we were doing the right thing by buying from a local, supposedly reputable business. Would have been far better off buying from a box store or even online. This company exhibits all the signs of a failing business.

I started working with Earl B. Feiden Appliance this year from my new showroom in Glens Falls. Already have had success with clients getting the selection and attention they need to make their new kitchen project a breeze. Feiden's has a terrific reputation as a long standing, family owned business, and I understand why - great folks to work with.

When the time came to update our kitchen appliances, we relied on our past experience purchasing from Earl B. Feiden Inc. Their prices are competitive and and their installation was always reliable. We had an enjoyable and quick purchasing experience in their Latham store, followed by a short delivery schedule and full installation. Within a week, however, we experienced performance issues with two items, and communicated our concerns via an email and a visit to the store. Within just a few minutes, we were engaged by senior staff and they immediately offered corrective actions and alternatives that would hopefully satisfy our expectations. There was not a hint of confrontation and their sole objective was to assure that our satisfaction after the sale was preserved. This is a family-run business and they understand Customer Satisfaction Principles. Reputation is everything...They Really Get It!

We purchased a washer and dryer from Feiden's and have been pleased! The delivery and install was very quick and the delivery team hooked up the washer lines and dryer vent. I only wish that their installation team had been able to balance the washer before they left since it has been quite noisy. Ultimately, great to work- honest pricing. Feiden's was sure to inform us of all of our discounts and rebate forms!