Rasmussen Gas Logs

The new gas log cracked after 3 uses. We purchased the largest best looking and the most expensive set with a remote control. When we called to ask that the log be replaced, we were told even though it was brand new that it was due to something called thermal shock, which is not covered. So on a brand new log the warranty is really like not having a warranty if you don't want it cracked. We are not complaining but simply relaying our experience. ASK BEFORE YOU BUY. This info was not shared with us during the purchasing process!

photo of fireball manufactured by rasmussen after 23 uses. disintegrated within warranty period. rasmussen would not honor warranty, but did offer to let me purchase ONE new fireball for $135.00. here's an update to my review and photo of the fireball: I contacted Rich at rasmussen and at his request, sent pics, and a copy of my invoice which was well within the warranty period. My gas burner is facing downward, which is the correct and recommended position. I bring my fireballs indoors during the cold weather and cover them with a tarp during cooler weather. I received an email from Rich stating the warranty period for fireballs which are used in outdoor fireplaces and firepits have only a 6 month warranty, so my fireballs were no longer covered. I have searched the internet for this warranty info, and requested it from Rich. I can't find any info on the internet re: a 6 month warranty for outdoor use, and Rich from Rasmussen has not provided a copy of the warranty with this specific info. Additionally, Rhett the owner/president of Rasmussen contacted me in mid September. He told me he is very angry that I posted these pics and comments about his product and demanded I remove them from this website. I had to ask Rhett to stop yelling at me, and talk to me in a civil and mannerly tone. Rhett told me that until I removed the photos and these comments, he would not work with me to replace my fireball. This was in mid September 2016. I am not removing the comments and photos as I feel potential customers need to be made aware. I can say unequivocally--Rhett is a man of his word. I have not heard from him since my refusal to remove the picture and my honest review/comments of this product. Rasmussen not only manufactures fireballs, but other products as well, including gas logs.