Flow Wall System

I purchased over $3500 of Flow Wall materials and installed it myself. The product is best in class in terms of functionality, appearance, price/value, and ease of installation (I am moderately handy). I installed 2 complete walls in a 2+ car garage in a weekend. Someone with more skill could have done it more quickly. Directions are provided, but it is quite intuitive. The finished job was 50 feet of flow wall, including 2 of the graphite surfaced jumbo cabinets, which look sharp. The hardware is top-notch quality and Flow Wall’s unique locking clip secures the hooks. I incorporated nearly all their storage devices – hard bins, shelves, soft bins, small and large hooks, and bicycle racks. They are all of great quality and functionality. The problem lies with the service that comes with the product. Ordering is clunky. Because I underestimated the number of hooks I needed, I had to place both an initial and follow-up order. On both occasions, my order included items that were out of stock. Unlike most online vendors, Flow Wall does not ship a partial order. Instead, they held up the ENTIRE order because of the out-of-stock item. On top of that, they did not tell me that my order was on hold while they waited for the out of stock items to become available. I did not find out until I called to check on the delay. It was at that time that the salesperson revised my order, removing the out of stock items, and started the fulfillment process on the revised order. Still, they would not create a second order for the backfill, but, instead, told me to “wait a few weeks” and then order those items again. What vendor does asks a customer to do THAT? Just create a second backorder and ship it when the items become available. Even after my order was fixed, it took a week to fulfill the order before it was eventually shipped, all the while I did not receive any status updates. I received my initial order 5 weeks after I placed it! Lastly, some of the items arrived damaged. I called and left a message, then followed up with an email, then called again before I got Flow Wall to take action. To their credit, they did send me replacements at no charge, but, again, there was so much lag time between acknowledging the issue and final shipment, again with no communication unless I initiated it. Consequently, I give Flow Wall 5 stars on the product itself and 1 star for customer service, resulting in an overall rating of 3 stars.

This company is the BEST! Their products are amazing, their shipping is the fastest I've ever experienced, and their customer service is STELLAR!!! Thank you for all you do!

Love my Flow Wall System! As a single gal with neck issues, I couldn't install my system. I live in Highlands Ranch, CO, 20 mins south of Denver. After 2 years of trying to find a reasonable handyman to put it up, I asked Flow Wall for help. Quentin responded quickly with a company in CO Springs. The guys were fast, friendly & very reasonable on install price. I will & have recommend this company to all my neighbors & friends who want beautiful, economical storage solutions. Great company to order online from.

Installed flow Wall into my new home in 2013 trying to get organized before our first child came. Since then our garage had to evolve into a garage storage, work, play space. Loved how I was able to on my own remove all cabinets and reconfigure the whole garage single handedly as well as incorporate some of the new Jumbo cabinets. I cannot be happier with my decision to go with flow Wall as I was originally going to have custom cabinets built by a well know company. Thankfully I found Flow Wall before I pulled the trigger on that as I would have had a major investment in my garage system that we most likely would have grown out of in a short period of time. I cant be happier with the quality and customer service as well as we are constantly getting comments on how good it looks.

Product might be O.K. but never got that far. So I ordered a 16 foot set of cabinets. This had 4 jumbo cabinets, 2 base cabinets, 2 small cabinets, backboard and some bins. This is a $3000 product. So the order arrives and the jumbo cabinets are there, and the backboard is there but some of the pieces are broken. I also should note that this was ordered via Home Depot and not directly from Flow Wall. So Home Depot calls them up. No problem, we are told, after it took Home Depot literately 6 hours to finally contact them. O.K. So a week or two pass, and a truck shows up with a delivery. The four missing cabinets are delivered, but they have no doors. Those are shipped separately. O.k. I call Home Depot who calls Flow Wall again. O.K. the doors are coming, we are told. Two weeks later UPS shows up and delivers ONE set of doors. (I'm missing FOUR sets.) I've had it. I'm bringing it ALL back to Home Depot for a refund. Home Depot was great in this, but Flow Wall is a mess. Obviously, they don't care much. I tried calling Flow Wall directly only to get a recording. Never seen anything like it in a company that was still in business. ------------------------------------ Update: 4/14/2015 After the initial order was missing many cabinets, I finally have received all my initial order. It took a total of 3 additional calls to Home depot, and then the company to receive everything. I got some cabinets, but not all. Then i was missing the doors, and now its finally here. The installation wasn't too bad. You install the wall, then everything hangs on that. The wall panels are relatively soft plastic so they can get damaged pretty easily. Most of the cabinets assemble the same way, and some of these fittings were pretty fussy to fit together. The door fasten to the cabinets with very tiny screws, and I wonder about the long-term durability. The door were not perfectly straight after I installed and it looked like the hinges have adjustments to compensate, but the instructions don't tell you how to do that. I've also noticed that the Flowwall hooks and fittings sometimes don't snap on the wall very easily. Some took some hammering for this to be fixed. Also, I bought this system because it claimed to be compatible with hooks from other companies, like Schulte. This really isn't true. I have some Schulte hooks, and they took some major hammering before they would fit on the wall. I ended up installing the wall material on three sides of my garage, and cabinets on the left and right sides. I think the cabinets look good, and should be relatively durable, but installing it all was a major project. It took two good days just to install the walls, then a good day and a half to build and install all the cabinets. You could probably do it quicker, but is you have to go around obstacles and cut holes for electric outlets, it will take some time. Also, not being able to buy pieces locally is a pain. Even Home Depot, which resells this doesn't carry anything in their stores, its all on-line only, at least around here. My advice to anyone who orders this, is OPEN ALL the boxes when you receive your order and make sure you have everything. Note that cabinet doors are shipped SEPARATELY from the cabinets, and the wall screws and end-pieces are shipped in separate boxes from the panels.

I purchased and installed a Flow Wall System for my garage. I went to their website, spec'd out components and placed the order. All parts arrived on time and as requested. I installed the whole system by myself over one weekend. Not only does the system store all my stuff, It looks great too.

System installs very easily and looks better than almost anything on the market. The best part is there's no wasted space when you have a garage with a concrete foundation edge and base cabinets sticking out. Worth every penny.

I place Flow Wall on three walls of my garage. This is such an amazing product I love the versatility. I love that I can rearrange my storage needs and garage set up based on the season and it is as simple as un snapping the organizer from the wall slat and moving it. I have an unfinished basement and am considering putting flowwall in it so I can have some uncluttered storage there as well. The Flow Wall system is well built, easily modified, looks nice and versatile. Highly recommend the product and company.