Stone Surface

Three stars only because we love the stone, SS gets 2 There is inconsistency in the finish on the edges from the countertops. The difference between the finish appearing to stop and not wrap around the edges of the countertops. We have have what I’ll call “pits“ in The stone where it seems the Polish and/ or Sealant May not have permeated through the countertops. Since we aren’t far away from the showroom I invited the owner to come have a look. And mentioned If he were kind enough to visit he would also observe that the opening for the sink we provided to them Is uneven; there is a difference on one side of 1/2 an inch. Not to mention a seam behind the sink, yet told we’d have no seam The salesperson made an appointment for two men to come out to do a little sanding and further sealant. Nothing said about the first issue. The owner doesn’t seem to care, there for his staff will not

This contractor offered a better price than 2 others we spoke with but there was a significant issue with gaping around the window which they never acknowledged AND refused TO ADDRESS it. I contacted them before paying the 2nd half of the bill and asked to speak with the owner about it and the salesperson said he would call me. Two weeks went by and the accounting department emailed me and asked for the 2nd payment and said 'I understand you were offered a solution and did not accept it.' I explained that I had not been offered any solution and was still waiting for the owner to call me. I contacted the sales person again and she responded that he couldn't add anything to what she said and wasn't going to call me. I wonder when she was planning on telling me that. I ended up calling Blue Rock. They came up with a solution for me and they didn't even get the job. Never again! I should have gone with the Blue Rock bid. They explained what should have been done. Beware of the Stone Surface folks.

Stone surface did a great job on my granite countertops. I think a business can truly be evaluated based on their ability to fix a problem and when I needed something adjusted they had someone out the next day. Another great surprise was that they left my workstation cleaner than how they found it. It was a pleasure working with them.