Haven Design and Construction

Alex, thank you so much for your kind words and for trusting me to bring your home’s design to life...even from states away! What a thrill it was to visit you in Iowa to finally see the project in person and to collaborate as we selected the final finishes. You are such a wonderful person and I truly have enjoyed getting to know you as we created your dream home over this past year! I’m so excited that you finally get to move in soon! May 2021 be a wonderful year of new beginnings for your family in your beautiful new home!

E & E, I cannot express how much Armando and I have enjoyed working with your family over the past three years! It means so much that you have trusted us with two remodels and now the design (finish selections for lighting, tile, paint colors, countertops, etc.) and furnishing of your new home in your new city. It's always the highest compliment to have a repeat client and we could not have asked for a more wonderful working relationship with you both! I can't wait to show you the new furniture presentation soon and to get started on our next endeavor! Thank you again for your trust and loyalty over the years! We appreciate you so much!

Charisma, you were an absolute joy to work with and I’m so glad I met you and James! It means the world to me that you love your home and that the design is all you’ve ever dreamed of! Clients like you are what motivates me to do what I love. Thank you so much for trusting us with your project and I hope you enjoy your home for many years to come!

Hi Amanda,
Thank you for taking the time to provide constructive criticism. We are always open to growing and improving as a company and as individuals. I would also like to thank you for your kind words regarding my design work and we certainly do appreciate you considering us for your remodeling project. However, there definitely seems to be a large miscommunication here and I apologize for the misunderstanding. I am so sorry that we were not the best fit for your extensive construction project in Dripping Springs due to it being outside of our service area for an in-depth construction project. Per our email conversation on Houzz just before Thanksgiving, here is the exact email that what I wrote to you when you contacted us:

Hi Amanda,
Thanks so much for reaching out to us and I apologize for the delayed response. It is our busiest time of the year right now. We are not able to take construction projects in Dripping Springs, but we do offer interior design services there and "light construction" such as replacing light fixtures, plumbing fixtures, etc. Logistically, we just can't take large construction projects there, unfortunately. If we can assist you with a design project, please let me know. We would love to schedule a phone consultation with you. Thanks so much for considering us! Happy Thanksgiving!

So, in regards to design projects in Dripping Springs, we do offer design service as long as it as not through another contractor. We are able to provide furniture, replacing lighting fixtures and plumbing fixtures, etc. in Dripping Springs, just not major construction. The reason that we cannot offer major construction services there (ie. ripping out a bathroom, rearranging a floorplan with plumbing in the slab, and reworking electrical, etc). is that it takes 1.5 hours to drive from our office in San Antonio to Dripping Springs. It would not be productive for you to hire us to drive three hours a day and only work five hours a day on your job. I wanted for you to have the very best service for your project, even if it's not logistically possible for our company to do it. So I recommended that you hire an Austin or Dripping Springs contractor who is closer to your service area. It was certainly not because we did not want your project or because your project did not meet our project minimum at all, it did. It was just outside of our construction service area for large projects. I always strive to be honest and up front with potential clients on initial phone consultations and that is why I offer them free of charge, to make sure that we are a good fit for your needs before you pay us anything or make any commitments to move forward with a project.

Since we did not charge you anything and I set aside an hour of my time (even though I am quite busy, as you pointed out) to discuss your project free of charge, I am a little perplexed by why you felt a one star review was reflective of our limited interaction, but you are certainly free to write a review of your choice. I am very sorry that you felt that it was a negative experience. That was certainly never my intention. I pour my heart and soul into our projects and I pride myself in having positive and professional interactions with our clients and potential clients like yourself. I am not perfect, for sure, but I can certainly say that I tried to help you in the best way that I possibly could.

I am not sure why you brought up our work being copyrighted, but I wanted to address that briefly, as well. It is not possible to copyright "design ideas" and if other designers copy our work, I truly do not have any legal recourse, unfortunately. However, I have learned to consider it a compliment that they love our style. All of our work is professionally photographed and the photos are, in fact, copyrighted and may only be used with the photographer's written permission or to advertise for our business. All photos are taken with client permission and I never share their personal information.

In closing, I want to wish you all the very best with your move to Texas and with your remodel project in Dripping Springs. I hope that you find a wonderful fit and collaborative partner who can design and execute your project perfectly and that you enjoy it for years to come. Happy New Year and all the very best!

Jana Valdez
Principal Interior Designer
Haven Design and Construction

Lisa, it was such a pleasure to work with you! Thank you so much for trusting our vision for your beautiful home. Totally remodeling, designing and furnishing your entire home was really a magical experience for us! We hope you enjoy your "new" home for many years to come!

Cathy, we loved working on your project and getting to know your family. Thanks so much for the kind review! We look forward to working with you again. It was an absolute pleasure!

Lisa and Peter, we always love working on projects with you! There is great peace of mind in knowing that the project will turn out beautifully, correctly and on time! You guys are true pros!

Brittny, our day is officially made! Thanks so much for the wonderful review and for trusting us with your project. Your family was such a joy to work with and we are thrilled that you love your kitchen! We are so excited to photograph it soon and share it with everyone! Thanks again for the amazing review!

Abbie,
Thank you so very much for taking the time to write such a wonderful review for us! We loved working on both of your projects and I can't wait to post pictures of your beautiful kitchen on Houzz when we get them back from the photographer. Thank you for trusting in my design selections and for trusting us with both of your projects. We were truly honored and you were such a joy to work with!

Charlie, Thank you so much for the great review! We truly enjoyed working with you and are so glad that we could replace your home's existing cabinets with new ones that you love! We are thrilled with the beautiful results and we look very forward to working with you on the next phase!

Mary Ellen,
We truly enjoyed working with you and Tom! Thank you so much for your kind review and for trusting us with your project. We are so happy that you love your new Master Bath!

Ana,
Thanks so much for your kind review and for keeping in touch! You and Gilbert were so wonderful to work with and I am truly thrilled with your project's results. It will always be one of my favorite "Before and After" Kitchens. I'm so glad that you are continuing to enjoy it!