iDeal Floors

As a General Contractor for 12 years now I have seen a lot of crazy things in the home remodeling business. This by far is in the top 5 stupidest things I have ever witnessed. I hired Ideal floors to remove carpet in a home in Flower mound (because it was a friend of mines home and I do not serve Flower mound because of geographic restrictions) to install LVT (Luxury Vinyl Tile) throughout the home (Roughly 2500 S.F.). I arranged for the customers larger belongings to be moved into a POD (Portable Storage unit) and stored in the driveway while the work was to be done. I sent a very detailed email to Ideal outlining measurements of each room, type of base boards where in the house. In ALL CAPS I told them I would rather replace the base boards with larger base boards than have a large gap under the base boards. I noted this because I had painters in the house painting already and it wouldn't have been a problem to install new baseboards at that time. I noted on several occasions, I did not want "Shoe mold" or ¼ Round installed next to the base boards. I think it looks cheap and not professional. The salesman from Ideal pulled the carpet back and slid a piece of the new flooring material under the base board and said it is no problem that they would build the edges the walls up with thinset to minimize the gap and caulk it. Ideal scheduled a crew to come out and install the floors and they did a beautiful job with in 3 days everything was done, except they did not caulk the base boards where they met the new floor allowing dirt to get under the base board. The customer was very satisfied with the product (we got at Nebraska Furniture Mart) that she decided she to do the Master Bathroom done same flooring and replace the fireplace surround. We were told that they had to order more materials for the extra work. Week's went by where they had time to caulk the baseboards and nobody showed up. I sent multiple text messages and emails to warn Ideal that all the furniture would be moved back into the home soon and they would have to move it all if they didn't get somebody out there to caulk the base boards. Nobody ever showed up and they said they would do it when they came out to do the bathroom floor and fireplace. We had several scheduled days where somebody was supposed to come out and do the remaining work but nobody showed up. We found out that their installer had turned the paper work in as if they did the work, but didn't? According to Ideal the materials were still in the warehouse??? Shortly, after that Ideal scheduled another installation and we waited for them to come out, but nobody showed up? This time supposedly one of their installers had stolen a van and the materials and was missing in action. This later turned out to be a lie because the installation manager had told us that the materials were never ordered in the first place? During the 3-4 week wait for the last 10% of this job to be finished, I finally escalated the situation sending approximately 25-30 emails to various people at Ideal as well as 40-50 text messages. I was basically wanting the baseboards caulked at this point and then we would finish the bathroom and fireplace myself without Ideal Floors. It took almost another 2 weeks for this to actually happen. When it did happen, I had the salesman tell me when the guys arrived, and the customer told me when they left. The duration of time they were there was a little over an hour and they had dispensed 3 cases of caulk in this amount of time. I had the customer send me pictures of the caulking job and it was the most blatant poor excuse of a job that I had ever seen. These guys had totally destroyed this great installation by getting caulk all over the place and everything. The clean up was going to be more labor intensive than just doing the caulk job by itself. There was a laptop cord that was partially stuck under the baseboard. Instead of pulling the cord out they caulked over the cord in the wall??? The customer was in tears. I was a little reluctant to have Ideal back on the property but, at this point they started knocking 25% off the remaining work, and they want to do the labor for free on the last jobs. I agreed to this as long as if it actually happens when they say it happens and we have no more flub up ups on installation and quality of work. I told the owner of Idea, that if the job was completed on time with the discounts that they had promised we would be interested. Myself and the customer would promise not to post any bad reviews of the company. I got an email stating that at this time he wanted to caulk the base boards and then do nothing else on the job and basically pull off the job and somebody else could do the Bathroom and Fireplace. This told me right away Ideal floors did not have the confidence in their crew to keep the schedule and do the job on-time. So that is why I am writing this review.

In 2017 I had brand new carpet and padding installed in my home. The color and quality of the carpet was beautiful, the installers were fast and professional and Mr. Kevin was a perfect representative of your company’s program. He was kind, friendly and most of all not judgmental of the horrible shape that my carpet was in prior to getting the new carpet in. I highly recommend Ideal Floors to everyone every chance I get. They are the best!!! Sincerely, Ms. Stone

My initial install went very well. An issue developed with a portion of flooring, which resulted in me contacting the company. After researching the issue, the company came out and made the repair at no additional cost. Overall, they have been a pleasure to work with, and I strongly encourage others to do business with them!! P.S. I'm NOT A PAID SPOKESMAN P.S. I'm NOT a paid spokesman

iDeal Floors is a top notch flooring provider with great prices, friendly staff and professional courteous service! Not only that, but they give back by helping nonprofits and other organizations when needs arise within our community. Support local businesses like iDeal every chance you get!

IDeal Floors is one of my favorite companies... period. For flooring, you just can't beat them for price, quality and service. We've used them for years, and they're still the only flooring company we use.

Michelle White is my go-to person for flooring. She makes everything easy and simple - very little hassle and always a good product at a good price.

I worked with the Plano location. iDeal floors did a fantastic install, in a difficult room, at an amazing price. I really couldn't be more pleased. After getting the run around at several locations: prices inexplicably raising $800 or more with no explanation. . . And just in general not funding exactly what I wanted, I wandered into iDeal floors. They have a lot of close-out material, which is really nice, as it saves a ton of money. I initially picked a natural acacia engineered hardwood on close out. I worked with Ken who came out and measured, and gave an initial estimate, it wad significantly lower than the competition. This was on a Saturday, and Ken said his team could be out on Monday to install--fantastic!Then, right as I was about to sign, I had a change of heart, and wanted a darker , stained version. Ken took it in stride, looked up the new material, and said he had to get it from another warehouse, so it would add a day. Not a problem at all--that's still so much better than some stores which were saying it could take up to 3 weeks!!!Tuesday the guys come out, they are super friendly, and radiate competence and dependability. They remove the existing floors, clean the space, and start leveling--when they hit a snag--floors are both really off level, AND they needed to be moisture sealed. The installers were really honest and really took a lot of time to show me the problems, so I didn't have to take their word for it. Eventually they worked it out so that they could complete the job, getting in their moisture guy to find a moisture barrier glue, and extra leveling. While it did cost more than we initially expected, they took the time to explain why, they also worked with me on the amount, and ultimately came in comparable to the quotes from other stores--which didn't include a moisture barrier or extra leveling.The floors are so beautiful, feel super level and the finishes and transitions are lovely. They also repaired a transition from my living room to the kitchen, which the previous owner had done incorrectly.