Fireplace Outlet

Purchased a wood burning insert, install started in 12/22. Apparently owner measured wrong and at time of install it was determined they needed an offset pipe for proper installation. They grinded down supplied trim piece, jammed it into place and ordered offset pipe. instead of new chimney cap, they mangled the one I had to make it fit. When I questioned that, they said they had to reuse it, then went on roof and spray painted it black, as it looked like a hack job. Appx. 6 weeks later, they came back with offset pipe to finish installation. Owner questioned what happened to trim piece and I explained to her that her guys grinded it down to make it fit. She said we needed to order another piece. Fast forward to March 2023, owners husband shows up to finish installation, says he knows nothing about a new trim piece. Proceeds to further grind down existing trim piece then spray paints it black. I told him this was unacceptable and we wanted it done right. Blew us off and said he'd have owner call me. Needless to say, owner never called me or answered my numerous emails to contact me. Totally ghosted us. 5 months later and still not done. Needless to say, stay away from this company. Total bunch of amateurs, total hack job of installation. Horrible communication and customer service. Beware.

I was able to work with my client easily using the Fireplace Outlet and their knowledgable staff. Created a seamless atmosphere that allowed the client and my vision for the space to come together.

The Fireplace Outlet is fabulous! Their line of Regency fireplaces and customer service are of the highest quality. Becky and her crew treat you like family and are quick to address any problems, concerns or questions re: maintenance, operation and problem solving for those of us who are not mechanically inclined. I bought mine for under $2,000 in 2015 and am totally satisfied.