The English Gardener

I contacted them in March for a clean-up. Promised phone calls, the property visit, and estimates did not occur on time. After weeks, I accidentally reached Joseph. We agreed upon a course of action, but timelines were missed. On April 23rd, he said in an e-mail, "Budget not to exceed $1800". I was foolishly hoping for less than the maximum budget. On May 28th, Joseph said "total so far is $1350 plus tax, and on budget". A week later, he sent me a bill for $2179.35... 21% over budget. Three months, terrible communications, disregarded commitments, and 21% over the agreed maximum budget. You decide if this is acceptable customer service. On what world is this lack of timeliness, communication, and budget accountability acceptable for nothing new... just a clean-up?

I chose this landscaper because the name appealed to me. I wanted a classic/formal English garden. I originally hired them in 2003 to do my front yard. They did such a wonderful job; concept, execution, clean up, detail and follow up, that I hired them again to do my back yard in 2010 and then a further project in 2012. I love my garden and the most frequent compliment I receive is "Your yard is so peaceful". I have recommended them to many friends. ***** 5 star rating!!