John Lewis of Hungerford

One of the most frustrating and unpleasant customer experiences we have ever received. We opted for John Lewis of Hungerford over other kitchen suppliers as the products in the showroom looked great. Our initial design consultants were great, our designer Ellie really listened and incorporated everything we wanted into the final design. It was after this that the issues began. The fitting of the kitchen came with multiple errors, including incorrect parts being ordered or parts missing altogether. This in itself isn’t a reason for a one star review but it was the customer service that went alongside the issues that was the real issue. At no point did John Lewis representatives take any accountability for any of the issues. Instead, they constantly pointed the finger at everyone including our builders, us the customer, and even their own outsourced fitting teams. Never have we experienced a poorer more unprofessional level of service in our lives. The issues and delays extended our order to completion time from 3 to nearly 9 months. It was an absolute shambles and the worst part was, it really took the shine of what should have been a really exciting moment for us. The fact that we paid such a premium - nearly 70k - just made it more unbearable. To this day no apology has been received, no acknowledgement for their errors, no proactive effort to meet with us to go through our feedback, or offer some level of compensation for the disaster that was this experience. Using John Lewis was the biggest regret we have from our build, and I would strongly discourage anyone considering using them, and advise them to look elsewhere.

John Lewis of Hungerford designed and fitted our Utility around a year ago. Lucy’s design was superb, taking into account our requirements for a relatively small room. John Lewis of Hungerford manufactured the units to fit to take account of low ceiling heights whilst maximising the use of the available space. A year on we still love the layout and the quality of the utility.

As part of our self build project, we employed many different companies for many different things, and John Lewis of Hungerford stood out as the best of them all. They were extremely friendly, patient, personable and helpful, both during and after specification. We knew very little about kitchens and they walked us through every aspect, and considered everything from the aesthetics to the practicalities as carefully as if it were their own kitchen. When delivered, the finish and the product surpassed our expectations. There was a minor issue during installation, and they identified and replaced elements in question entirely voluntarily, because they themselves decided they weren't happy with the standard (to this day I have been unable to even identify what the problem was). The high quality of the kitchen is our favourite part of our new build, and I don't hesitate recommending these people to you.

We are beyond delighted with our John Lewis of Hungerford kitchen. Karen, at the Hungerford showroom, gave exceptional service from our first meeting through to completion. She was knowledgeable and worked creatively to give to give us exactly what we dreamed of. All verbal communications were followed up with emails. We were kept up to date at all times throughout the process. Karen worked around us and was patient with our building delays. The fitters were polite professional and respectful in our home. The worktop fitters took precise measurements resulting in perfectly fitting worktops. All snags were rectified promptly.

John Lewis of Hungerford, specifically Karen in the Hungerford branch, were fantastic in helping design and then delivering our kitchen. The design process was thorough and considerate incorporating our ideas and then adding their own expertise to give us a design we were really happy with. They colour matched for exact desired cabinet colours, gave great choices for the various units as well as expertly helping in areas like sinks, taps and appliances. The fitting process was well organised and seamless. Working really well with our builders and other trades on site. Overall a very pleasurable and happy experience!

Absolutely appalling. Fitted my kitchen fine but when I had a problem a few years later were truly shocking. Installing a new washer dryer rendered my kitchen fused, scratched and unusable for 3 months and they continue to deny responsibility. Outright gaslighting, dreadful buck passing, mansplaining - you name it. A totally different and rather nasty creature now I’ve crossed them. Would strongly advise against anything to do with them - not the high end artisan company they pretend to be.

We absolutely love our new kitchen, and it's exactly as it was designed by the wonderful Ayanna at the Muswell Hill Shop. The attention to detail, quality, and service are all impeccable. We made several updates and amendments to our kitchen design, during which Ayanna was super helpful with her input. Once the design was finalised, there were no delays to the production and installation timeline provided to us. They worked very well with our builder team as the kitchen was just a portion of a larger renovation project. The installation staff was meticulously detailed. I really couldn't fault the experience nor the service. I know we will love using our kitchen for many long years.

Lucy was excellent. Understood the brief and quickly prepared the preferred design. Together with guiding through a smooth contract administration and management of installation the whole project was efficient and stress free. Well done.

So far I cannot fault the service and helpful input in designing and advising me on my new kitchen . Always on hand with any concerns … Lucy is very professional Lady in her field ……

We are so happy with our JLH kitchen. It looks today as good as when it was finished in the Autumn of 2021. It was designed beautifully by the ever patient Jacinta at Muswell Hill. Having used the kitchen for the last 2 years we can honestly say that the design was perfect we would not change anything. The quality of the finished product is of the highest standard. The fitter Russell was top notch, nothing too much trouble. We would never change this kitchen and if we moved house we would go straight back to Jacinta. Russell returned today to replace a faulty (under warranty … after 2 yrs !) LED strip light. As usual good job done with no fuss. We can’t recommend the whole team highly enough Mandy and Damian , Hertfordshire

I am in love with my beautiful John Lewis of Hungerford kitchen. Rebecca was exceptional - from our first meeting through the detailed design process nothing was ever too much trouble and her expert knowledge, never ending patience, professionalism and enthusiasm resulted in a smooth and stress-free experience. She understood exactly what I was looking for and took extreme care to reflect every detail in the design while also coming up with some fantastic suggestions. Thanks to her excellent and very practical advice I have ended up with a high end dream kitchen that is both functional and stunning. The quality of the kitchen units is impressive (all expertly installed by the fantastic Witek), everything was delivered exactly on time and the initial after care has also been of the highest level. Excellent communication throughout the entire project by Rebecca and the rest of her team and I could not be happier with the result. I wouldn’t hesitate to recommend Rebecca - she is incredible!

We are so pleased with our new kitchen and boot room.The whole experience from start to finish has been brilliant. From the moment we walked into the show room we had outstounding customer service and this continued throughout, from designing through to installation. Karen gave us some great ideas and sound advice- listening to what we wanted but also making sure the brief was met. Karen and everyone at Hungerford were also available on the end of the phone if we had any questions or needed advice. Mike the kitchen installer was friendly, professional and showed much skill and knowledge in his work. The kitchens quality is superb, robust, functional and looks amazing. Thank you John Lewis for making our dream home come true!