Jones Services

We had a great experience with Jones from start to finish. They helped us select a new Mendota fireplace insert that was attractive and within our budget and made the installation process very easy. The insert worked out quite well and was both beautiful and toasty warm. It is harder than you think to find a company that will not only sell and install a fireplace insert, but also guarantee it and be available for future service. When I accidentally cracked the screen on our remote, they ordered us a new one for only $60, and we had it in less than a week. Great service and equipment at reasonable prices made Jones a star to us!

Having had a Generac 17KW standby generator installed by JONES Services prior, I went to them for a top notch Fireplace Insert. I met with Eric Maccarello and he came right to my home, measured my Great Room, and made some recommendations. I chose a Mendota full view 44i which kicks out an amazing 41,400 btus, while providing a gorgeous fire display. This unit heats a very large room, has a powerful fan, an interior light, and I have received countless compliments on the heat and the beauty of it. Eric was an absolute delight to work with, and during the process of ordering and the eventual install date, he kept me in the loop as to where everything stood. JONES is the most professional, courteous and skilled company I have ever dealt with. Their technicians put on booties over their shoes to ensure my home was kept pristine. The install was absolutely perfect. This company calls you when their tech is on the way. Who does that?! They truly care about the customer's complete satisfaction. Eric has called a couple of times since the install to make sure I am a happy camper with the unit. I am proud to include a photo holding the JONES sign in front of my gas insert. You can buy with confidence from JONES and know the job will be done right. Period. Exclamation point!

We visited the showroom to inquire about purchasing a replacement Fireplace Mesh Screen. The staff was very helpful in finding the correct screen. Order was placed and arrived in a timely fashion. The instructions and installation was simple.

Eric was extremely knowledgeable and helped my wife and I select the best wood burning insert specifically for our home. His service he provided us from start to finish is the reason we purchased from Jones. It was very refreshing to be taken care of.

Eric Maccarello was our sales expert and he definately was! Eric was very knowledgable and wonderful to deal with. Before going to Jones Service we went to Ashleys to price the fireplace we purchased from Jones. The sales woman was more concerned about closing within the hour then answering our questions. She kept telling us that the fireplace we wanted was not for us and was trying to get us to come back at another time. We finally had enough and left. I will definately recommend Jones Service to anyone looking for a fireplace or wood/pellet stove. Thank you again Eric we love our fireplace!!

Erik helped us purchase and install our wood burning fireplace insert. He was extremely knowledgeable, friendly and professional. Great experience, Thanks!!

Great job installing our new gas fireplace. Very prompt and courteous. Needed assistance with product with out of town guests and responded immediately. Highly recommend.