Kermans Flooring

They laid the flooring that we paid extra for in the house we had built by arbor homes in Greenfield IN arbor contracted them to do it. So being that a bunch of our brand new homes floor is coming up we contacted them and they sent a guy out who was disrespectful and rude. It took them almost 2 weeks to get back to us to tell us that it was our fault the floor was messed up because we used a swiffer wet jet to mop the 100% waterproof floorte shaw oaster oak. I contacted shaw floors and they said that a wet jet would not do this or hurt this particular floor in any way other than they wouldn't reccomend it unless u use a specific type of concentrate because it can leave a residue behind. I have the email from kerrmans saying this is what made the floor come up & I would love to attach to this message if it was possible they said this along with the response from shaw floors that this is not possible for a wet jet to do this because once again this is 100% waterproof flooring. My hope in writing this is that mabey the owner or someone who cares about kerrmans company may see this and contact us because this is unfair and the person who was sent out (Chris Robinson) is representing your company in a very bad way and made me feel super uncomfortable in my own home and the people with customer service took 2 weeks to contact us back and we called several times trying to find out their answer (no that they wouldn't guarantee their work) which is completely bogus who would want this? I just want what we paid for to be nice and it isn't. Would you want to pay for something broken that is brand new? Cause this is what we are being forced to do. If someone would contact me i would be greatful

Worst flooring company ever! Had them come out because 80% of flooring is coming up and or cracked. They said they weren't going to do anything because we used a swiffer wet jet. Hello this is supposed to be waterproof flooring and then tell me what are u supposed to use then! It took a week and half for them to even finally respond that they weren't going to fix our floor in our brand new home. Worst customer service along with worst installation possible. I would like a higher up person in this company to contact me if thats possible because we will not be stopping and will continue to file claims until this is fixed and if that doesn't happen will be getting a lawer. Beware if you are looking to have flooring laid go elsewhere

We had carpet installed in our bedroom and we would not think twice about having Kerman's for any of our flooring needs. Tammy was out to measure the day after we picked out our carpet and the carpet was installed the very next week. The installers were prompt and did a fantastic job. Absolutely love our new carpet!

Gorgeous flooring. Excellent customer service. Installers were courteous and cleaned up after themselves. I would give my highest recommendation. Very pleased.

My husband and I were very pleased with the wall to wall carpet we purchased from Kermans. The entire staff and installers were very professional and courteous.

I had the best experience at Kermans! Huge selection of quality rugs. I love my navy wool rug! The staff was fantastic to work with and very knowledgeable. I will be back! Thank you all for a great experience!

Area carpets purchased from Kermans Flooring 14 years ago are still beautiful today. The quality is excellent. We recently had Kermans clean each of the rugs and replace some of the pads, We once again experienced the same professionalism and service we received years ago. I definitely recommend Kermans Flooring. Janice Legg Windfall, IN

Kermans staff is very knowledgeable and professional. The company installed all the floors in my new home. I also had the opportunity to purchase many area rugs at their retail store.

We purchased 2 custom area rugs from Kermans for our kitchen table area and under a desk in our den. There was extra carpet leftover in the kitchen, and they created a runner for us which was a nice bonus. The team was helpful in the process to help select the right styles and explore choices that would be best for our lifestyle. I highly recommend Kermans Flooring, and we'll be going back when we upgrade the bathroom tile next Spring.