Melissa Heatley for Custom Kitchens, Inc.

Many thanks to Melissa Heatley and Custom Kitchens for an outstanding kitchen renovation following water damage. The kitchen design, including a cycling cabinet for my husband, the quality of the cabinetry, the detailed and dependable scheduling, the painters, the installers, the electricians and the craftsmen exceeded our expectations. However, it was Melissa whose suggestions and advice made all the difference. We'd highly recommend her and would choose her again for any future projects.

My husband and I enjoyed working with Melissa to design our kitchen. She was not only professional, but working with her felt so relaxing and easy. She listened and came up with solutions to keep us on budget. Melissa scheduled the work, setting up dates and contractors, who arrived on time and completed the jobs on time. All of the contractors were courteous and very conscientious. Thank you, Melissa, for a job well done.

Our project was basically replacing an existing wall unit, but Melissa came up with ideas that made it function much better. She really listened, and took the time to get a sense of our style and needs. I'd recommend her without reservation!

Melissa helped our new kitchen addition evolve from 2-dimensional ideas to a beautiful space that we intend to enjoy for years. She is a good listener and provided options after incorporating our ideas and style. Her background in architecture was evident in her attention to detail and lines of the project. She helped us select cabinets, cabinet color, hardware, fixtures, sinks, and granite. She met us in the granite yard to help us through an overwhelming experience. Melissa was gracious and helpful and allowed us to ask her opinion as we selected wall paint color and flooring. She made an overwhelming experience feel less stressful. The outcome is more beautiful than we imagined. We will post photographs as soon as we unpack our boxes and organize the space. I cannot recommend a kitchen professional more highly than Melissa Heatley. Cutsom Kitchens is fortunate to have Melissa on their team.

We had our kitchen area completed gutted and renovated, including the flooring. Customer Kitchens assigned Melissa Heatley to manage the project. She handled the entire process in a very professional manner. She has excellent interpersonal skills and was effective in handling communication between us and the contractors. Before the project began, she provided us with: drawings, budget, timetable for completing each phase and the related payment due date, She also arranged to have a temporary kitchen set up in another area of our home. During construction Melissa made almost daily visits to our home to monitor progress and she me with us to answer questions and explain the process being made. Work was completed on time and within budget. We were very pleased with Melissa's work and with the work performed by Custom Kitchens.

I worked with Melissa in 2013 on a kitchen remodel at our primary residence and then again in 2015 on a kitchen remodel at our vacation home. She is an extremely talented individual. On both projects, she helped create a beautiful kitchen that is functional yet unique. She takes time to understand the customer's vision and then works to achieve it. She is hard working, knowledgeable, detail oriented, professional, fun and easy to work with. I would recommend her to everyone, no matter their age or budget!

My husband and I wanted to do a major renovation of our kitchen. We didn't know exactly what we wanted when we first went to see Melissa, but she gave us the direction we needed and in the end we got the kitchen of our dreams! One very big change was to make a pass-through (sort of a window) looking into the dining room. I had doubts about doing this, but it's fantastic and has really helped open up our kitchen. Her redesign of our space gave us a lot more storage and a nice, large peninsula. Melissa is really a pleasure to work with - warm, friendly, knowledgable, and very professional. She was here everyday to check on the job as it progressed. She spoke up when something wasn't up to her expectations and made sure everything was done correctly. We felt comfortable choosing granite, wall tiles, flooring, etc. because she actually accompanied us to the various shops to pick everything out. We are so glad we chose Melissa for our kitchen makeover!

Melissa is outstanding! She has a fresh style and is very conscientious. She managed all of the details which allowed us to really enjoy the project. It turned out great.

Melissa was simply superb in her organization and advice on our recent kitchen remodel. Her eye for detail, patience, and focus resulted in a beautiful new kitchen that has received raves not only from us, but from the friends and neighbors who have seen it. Melissa's advice was unfailingly excellent; we learned early on to trust her judgement when trying to decide on a particular detail (there were several moments where we really weren't sure what would work best). She always listened carefully as we debated pros and cons of some item, and when we asked, "what do you think?" offered a potential solution that we could agree on. She is wonderful at building consensus! Melissa gave us a schedule early on that clearly showed what work would be done on which day; work began and ended on time and was done beautifully. I would hire Melissa and Custom Kitchens again with great enthusiasm.

My wife and I hired Melissa and Custom Kitchens to redesign our kitchen and we were impressed with Melissa from our first meeting. Melissa was honest about expected costs, designed a kitchen that met OUR wants and needs, and executed the project with attention to detail and time. We were given a detailed timeline calendar that was followed precisely. What we really appreciated, as well, was that our concerns, became Melissa's concerns. The subcontractors used for our project were respectful of time, neatness and craftsmanship. I know, from talking to friends of ours, that kitchen projects can be a nightmare. I can say that besides the obvious disruption of being without a kitchen for 5 weeks (we tore everything out, including the sheet rock from our old kitchen ), our experience was overwhelming positive. I can say that we recommend Melissa without qualification or hesitation. My only regret, to be honest, is that we didn't do the project YEARS earlier.