Monarch Builders and Commercial Services

We are located in Belvidere, Illinois and recently suffered hail damage to our windows. Charles from Encompass Builders stopped by one day and took a look at our house to assess the damage. We are so glad that he did! Charles was extremely professional and knowledgeable. He explained the process and time lines involved in replacing our windows, and made sure we were comfortable with each step. He took the time to answer all of our questions and concerns, often responding almost immediately to emails/phone calls and even meeting with us several times. Charles and Encompass took all the work out of this project, from meeting with the insurance adjuster to coordinating our meeting with the Pella rep as well as the install team. We never would have expected to have all 18 windows in our home covered by insurance!! It was the most painless process to go through. The window rep (from Pella) came right to our house, he was very thorough and answered all our questions. The crew that installed the windows was professional, courteous (despite kids running around all over the place!), and did a great job! It was so easy to get in touch with Charles if we had questions, and we always got a quick response. We highly recommend Encompass Builders! Our new windows look great and we couldn't be happier!

remove and replace insurance. approved windows. one patio door. Encompass builders did a good job, in professional manner and on very short time. Thanks

The Encompass team is top-notch. They are extremely knowledgeable with regards to the technicalities related to roofing (which I would expect, this is their profession); they are also extremely well-versed in the insurance business and industry. The rep I worked with, Sergio Valdez, was phenomenal - probably the best customer service experience I have had, and I have a lot of experience with contractors and remodeling. I had a nasty situation with my homeowner insurance provider, State Farm, and he helped me navigate through this with the highest level of integrity; I cannot say the same for my experience with State Farm..... I highly recommend this team, not only for their experience and expertise, but also for their integrity and professionalism. Dorothea S.

Professional and quality workmanship Up to date communication and daily on site review by company owner Arrived on-time as scheduled and did complete clean-up at end of day Completed on schedule and no issues throughout the process

Hail damage was the reason for the work needing to be done. We contacted Encompass Builders because we were familiar with Charles Clutter from previous work that he had supervised. Charles was very good to work with, work was completed as agreed without any issues.

Eagan, MN. In August 2013 we contracted Encompass Builders to deal with the damage suffered from a severe hail storm. As a result of the storm, we needed a new roof, a number of new windows and doors, and replacement of some siding. Charles Clutter, the regional manager, was very good in dealing with the insurance adjuster. He was always very Courteous and attentive to our concerns. This was particularly important with regard to the choice of windows. The work was done very promptly, cleanly and with great attention to details. The workers were always easy to have around. We have been very pleased with the quality of the work and would not hesitate to call upon Encompass Builders for any future construction work.

Encompass Builders re-shingled our roof and installed new windows and a patio door. Everyone we dealt with at Encompass were true professionals. They scheduled the work to be done well ahead of time, and even with a weather delay, the jobs stayed on schedule. Communication was excellent, and the workmanship was even better. Normally when a roof is stripped and replaced there will be nails in the grass. Because of our dog we wanted to make sure every nail was picked up after the roof was finished. They did such a great job of cleaning up we could not find one single nail in the grass. Amazing. We had another contractor in the house while the windows were being replaced, and even he was impressed with the work ethic and the way the windows were installed, all the way down to the caulk. The patio door had a manufacturers defect, and the Encompass people followed up with the door manufacturer to make sure the situation was fixed to our satisfaction. We were extremely happy with our experience with Encompass Builders, and will not hesitate to use them again.

The Encompass team did a great job both in terms of customer care and the actual construction work involved in a massive window replacement project for our home. The management team demonstrated genuine care and concern for us and our home and continued to work closely with us over an extended period of time while we waited for our insurer to do the right thing. Likewise, the construction crew did a thorough job and completed the work quickly, despite miserable weather conditions. The team's thoughtfulness and respect for us and our home throughout the project was evident, and they have continued to be very responsive.

Last July, we had our house roof in Sun Prairie, WI re-shingled and almost all the windows in our house replaced by Encompass Builders LLC. They were very helpful and professional through the entire process, including assisting with the hail insurance claim. They even scheduled the work to accommodate our best timelines. We were very nervous about replacing our kitchen window, because we had a major kitchen remodel the year before. We did not have a single complaint with their work. They exceeded our expectations in neatness and workmanship. Even the installer of our new window shades remarked that we must have had the right people replacing our windows because they were so level and straight. Then, as an example of a truly professional company, they came back in late October to adjust three sections of house siding, only one of which appeared to have been tied to their earlier work. I have already given an excellent reference for this company to two other Sun Prairie home owners who stopped by to inquire on their workmanship. I would recommend this company to anyone who needs some maintenance done on their home.