NorthGuard Windows and Doors Inc.

Though based on my overall experience and amount of follow-ups, I don’t think North Guard deserves to have even 3 star rating however still giving 3 star just bcoz of its owner (Alex), whom I saw making an effort to remediate problem in the process and try to retain the customer. Quality if good and I love my door. However, if I have to rate my start-to-finish experience I don’t think I would rate more than 1 star. Until I placed the order, there were many follow-up calls to secure the deposit. The time I placed the order, things gone in a complete silent mode. The provided timeline was pushed 2 times. First time no communication and I got to know only when I called. Not even this, after placing an order, I had to follow-up >3 times to get the technical measurement done so door can go under production. The second confirmed schedule also moved and that happen the very last minute. Again, didn’t get a call until a day prior I followed up to confirm the time and left the voice message. One of the store personnel (Mark) returned the call late in the afternoon stating installation won’t happen as planned and it will take another week. Extremely frustrating to work on floating timelines with no commitment. Installation day went well. Alex came personally to ensure things are taken care based on provided feedback to him. Installers were nice but took my door bell master allen key and also didn’t put the alarm wire properly for the Security Alarm company. Alarm company came and went back stating that the wire is too short and due to that they can’t install the alarm magnet. Anyways, again I am back in the follow-up loop for these two items. Every time either no response or getting a response after multiple follow-ups. Don’t understand why companies like this who claim to be top-notch at customer experience don’t even care or respect customer’s time. Have a lot to say about alarm wire correction, communication issue + lag and the scope which home owner should be told as a part of project scope right upfront, etc. etc. but trying hard to keep short. Such projects are clearly “One Time” project and not everyone is aware of what to expect. We as a customer look up on the companies we hire to make our experience good and cheer the journey during and after. It’s a responsibility of a “mindful” companies to educate and apprise their customers from start to finish rather customer struggling to get a response or find out surprises in the middle of process. Short feedback – Good quality. Deep and repeated lags on communication and scheduling. As a customer you need to make extra effort to escalate your matter to get required attention which shouldn’t be the case by by default when you hire professionals. Though they agreed everything and apologized too (I hold all communication from start to finish) and I don’t want to sound harsh but still giving this feedback as a part of my social responsibility.

We had a wonderful experience with Northguard team. They came to our home with lots of designs to choose from. In the end we replaced all of our homes windows and doors. We are truly very happy with the quality and customer service.

The Entry doors that northguard provides are beautiful and always keep my clients happy. As a contractor it's very important to deliver great service and outstanding quality products. Thank you Emanuel for your consistent efforts on providing great service.

Mark from NorthGuard windows came to my home with lots of designs to choose from. We sat together and he sketched for us our future door. After 6 weeks the door has arrived and was installed beautiful and professionally. We highly recommend NorthGuard. Once again thank you.

Thank you NorthGuard for creating our beautiful fiberglass entry door. We love our door and our friends can’t stop talking about it. Now we are hosting more bbqs then we ever could imagine. Once again thank you.

Thank you NorthGuard for replacing our home windows. We are saving lots money on heating and cooling cost since the replacement of windows. Our next step will be to replace our front entrance door.

NorthGuard Windows and Doors provided us a really good price and it was the first time in a long time that an installer did a very clean and professional job. I highly recommend NorthGuard windows and doors. Plus they give you Life Time Warranty which is a huge plus.