ProTect Painters of Central Gwinnett

See Response: General Contractor, Designer, and Owner stopped talking to her & will not use her again? That speaks volumes on the Experience. The project started out with Pam Estabrooke attempting to use a cheaper paint than specified. She just blamed my General Contractor. We gave her a scope including all interior yet she continued to find ways to give me a new additional invoice. Her painters were very difficult and trashed our bathrooms from personal disgusting use after we told her not to allow them to use them. She is never on site so they are unsupervised. They left a mess of paint splatters on the floors, rails, etc. and many areas were not complete do to her painters not finishing due to her vacation and then theirs as she states. Painters were difficult during punch list and fought with our GC. Both our GC and Interior designer said Pam was nickel and diming me for no reason and they would never use her again. She currently sent me a new invoice for unspecified work not signed in a change order. I have to contract with a new painter to correct and finish her job. She had the audacity to send me yet another invoice. I would not use them, it will end poorly.

Everything about my experience with this company has been a nightmare. I hired Pam and her crew to paint my cabinets and a custom double sided mantle over my fireplace. Initially we discussed painting my cabinets and then doing glazing or distressing everything in all the creases and crevices. We looked at pictures together and and I was told the look I was going for would be no problem. Cabinets were painted and and rehung. First issue was that when they were rehung nothing was even or level and they hung so cockeyed that there was huge gaps on various sides. I text the owner about this and told her there was an issue with that and told her that her lead guy told my sister in law (who was there that day for me with the painter) that the "distressing" wasn't something he often did and didn't feel comfortable doing it. She came the next day with stain markers and told me that it was no big deal and not too worry, so I tried not to. So the next day the "distressing" commenced. I had to be at my salon that day so when I came home that evening what I saw literally wrecked my entire day. It looked like a kindergartner took a crayola marker to my cabinets and custom mantle over my custom double sided fireplace. I didn't contact Pam that evening about it because I knew she was coming by the next morning for payment. When she came in and saw the work that had been done she told me that's that how it's supposed to look. I was in shock! She gave me the option to have her guy come back with his marker and touch it up and that I would have to be there to stand over his shoulder to tell him yes that's good or no that's not, I thought I had hired a professional that I wouldn't need to baby sit but clearly that wasn't the case. She also told me that my cabinets we in such sad shape to begin with that basically anything was an improvement. Which I will admit that the last time they were refinished that the painter didn't prep properly and paint was peeling off but the boxes and doors themselves were not in bad shape. After quite a bit of thought I felt like a quality job that would be even just okay couldn't be achieved with a stain marker by someone who didn't feel comfortable doing the job in the first place. So the guy came back out and just painted over the scribble on my cabinets and mantle. So I didn't end up getting the finished product that was initially agreed upon and will have to hire someone else to finish the job. To add insult to injury my house was left with paint splatter all over all of my stainless appliances and splatter and smear on my brand new hard woods. I would warn anyone against using Pam and her crews. Pictures will be in comments....

This is the second time we have used ProTect Painters to paint our house. On this occasion, we opted for a major color change, along with extensive siding repairs and re-staining the deck. Pam was instrumental and professional throughout the entire process, and the project proceeded smoothly and efficiently. She also recommended a garage door replacement company, which proved to be a great experience also. We are very pleased with the final project.

I have been working with various building and handyman contractors having just moved into my home. I had some less than average experiences, so my expectations for a paint contractor was low. I was pleasantly surprised with ProTect!!! They were highly professional, gave an accurate estimate, were timely and just overall fantastic. I even decided half way through the job that the paint color I selected wasn't working for me. They consulted, I selected a different color and they repainted and still finished the job in time. As I finish unpacking each room, I have spent time appreciating the quality of their work...beautiful detail, cut-ins and accuracy. They even removed some trim at my request, sanded down, patched and painted - it looks great! I have more jobs in my future and will absolutely use them again.

Pam, was quite responsive. The true test came when you have a call back for a minor issue, she was all over it and had people back here the next day. I would hire them again. Rich L Lawrenceville, GA

ProTect Painters did a great job! Very professional and the project was completed in the time frame promised! I would 100% use this company again!

This was one of the best paint jobs ever done on our house. Every detail was meticulously adhered to from the pressure washing, to the caulking and the painting. The team made sure that everything was done to our expectations and beyond. They did such a good job at a reasonable price that we will use ProTect for our upcoming interior painting.

I used Protect Painters to paint my personal home and have referred them to many of my real estate clients over the past few years. They always do an excellent job, are professional and courteous. I would highly recommend Protect Painters. Pam knows the painting, window replacement and siding business better than any other contractor I have dealt with in my 16 years as a real estate broker with RE/MAX.