Regal House Furniture & Mattress Store

It is true that when your delivery was made, on November 18th, 2015, the wrong size mattress had been loaded onto our delivery truck, queen instead of full. This error was corrected the very same day. When the correction was made, the full size box spring would not fit into your home and you requested a low-profile box spring. You advised the delivery men to deliver your frame when we brought the low-profile boxspring. We delivered the low-profile box spring and the frame to you on November 21st, 2015. All items were delivered as ordered, A non-flip mattress, a low-profile boxspring and a metal frame for a total of $435.00 including tax.
On March 22nd, 2017 you contacted our store and advised you were having an issue with your mattress and box spring. That you believed there was a broken board in the boxspring and that the mattress was sinking. We sent out our service technician to your home on March 23rd, 2017 and he reported that a board had indeed broken in the boxspring and thought the mattress was giving way (perhaps due to the compromised support from the boxspring). However, he also noted he found 3 holes on the underside of the mattress. He advised that we would replace the boxspring as it was 15 months old and under warranty, however did not believe we could do anything about the mattress because of the holes.
We are sorry that you are as upset as you are, however this set of bedding is 15 months old and we have no choice but to follow the manufacturers warranty stipulations. They will not take back a product with holes in it. As far as your receiving the wrong merchandise, we have researched and other than your changing to a lo-profile boxspring, we delivered all merchandise as ordered.
Your replacement boxspring is due to arrive today. You will receive a call within 48 hours to schedule your exchange.