RESTORATION TIMBER

Restoration Timber provided pre-finished oak flooring for our home. Within 3 years the finish began to fail, with splotches appearing in many areas. Mike Wilson, owner of Restoration, refused to assume any responsibility for the finish failing, saying it had to be due to something we did. We do not walk on our floor in shoes, traffic is very light, and we only have used mild floor care products. So we believe the problem was in how the original finish was applied by the factory. Mike suggested we have a floor professional try to remove the finish. The floor professional he recommended found that this did not work. So we are left having to sand the floor down and completely refinish, a solution that will require a complete move-out and cost at least $10,000.

Restoration Timber provides excellent service in procuring reclaimed wood products. Helpful, easy to work with, and returns emails/phone calls promptly.

Alison and Mike are fantastic. They are generous with their time and knowledge. I have experiences with them on two very different levels. First I got to sublet a space in their showroom for about a year. During that time I could see how they run their business and the first class customer service they provide. Last year I had the opportunity to become a customer of Alisons. I was working on making a barn door for my new walk in closet. Alison suggested reclaimed teak she sent me a picture my husband and I fell in love with it. Once the wood arrived we loved it so much we ended up ordering way more to make 2 bed frames, bedside tables and an exterior door. Alison was very patient with us when we kept wanting more. We are so proud of the outcome of all our teak projects.