Furnival Construction, LLC

Very sorry client was not happy with results.
We were adding cabinets to the existing kitchen and installing closet shelves.
1. Crown molding at time home was built was available in 10' lengths, when we added additional cabinets and crown years later it was only available in 8' lengths.
2. Closet shelving is designed to be installed in studs and between studs with the proper anchor. We never received a call about problems with the shelving.
3. Scheduling was an issue, we have 7 emails postponing or rescheduling the work from the client???? Not for lack of trying.

This was the most difficult project I was ever involved in.
In an effort to keep emotions out of this response and provide a professional reply I will just list facts as they unfolded.
1. We did not have a contract with this client. We were hired by the general contractor who we have been working for since 2004.
2. We had been working on the design for over 6 months by the time a final decision was made.
On that day we were asked that 2 small corbels (6"x8") from the old kitchen be used in the new kitchen and the client changed the finish that day to closer match the finish on the corbels.
Up to this time we had presented color samples and door samples for review to see the actual door style, the level of distressing to the door and the finish applied with glaze after the distressing.
It was at this time she asked for a full door sample with the finished selected.
We let her know it would take 3 weeks to have a sample made and the cabinets would be here in 5 weeks.
At NO time did the contractor ask us to stop or delay the cabinet order because he was against a completion date which could not be moved.
At NO time did we ever discuss "matching" the finish on the old cabinets, nor would I ever tell any client that, it is nearly impossible to match a finish that is 20 to 30 years old.
3. When the client did see the door sample 3 weeks after the order was placed she did not like the "finish".
We found out later that what she was referring to as "Distressing" was the faux brush strokes in the finish, not the actual distressing that matched the old cabinets.
In fact the color, distressing and finish matched the old cabinets except they looked fresh. It was the dry brush stroke that was the issue, which we had not discussed prior to this.
Her future husband wrote an email to the contractor on a Thursday evening after 5 pm demanding the Medallion Cabinetry Company agree by 5 pm Friday to take the cabinets back and refinish them.
I was off that Friday for my birthday spending it at Disney with my grand kids. I did not find out about this until late Friday when I returned home.
On Saturday morning I sat down and discussed the options with the builder. We both use a faux finisher that works for Disney and he agreed that he could provide the finish desired and the builder and I agreed to split the cost to have the dry brush stroke added.
What neither the builder or I knew was that before we could even reply or address the situation the client had gone out Saturday morning and paid $58,000.00 for basically the same cabinets we had provided for $38,000.00.
So much for helping the builder out with keeping the client in her budget.
There is NO difference between Woodmode and Medallion in the construction of the cabinetry and the material used. Both companies use Blum brand hinges and soft close drawer guides. Both companies use Rev-A-Shelf internal components (trash cans, pull outs, spice racks).
Both companies offer Lifetime warranties.
Technically Woodmode is considered "Custom" and Medallion is considered "Semi Custom" but the only difference is Woodmode offers Mahogany and Walnut cabinetry as Medallion does not.
The cabinets ordered were Maple with a painted finish.
The ONLY custom item in the kitchen design was the client wanted the doors above the oven to be the same height as the doors above the fridge placed next to the oven. Other than that there were no custom items.
The client told the builder not to even deliver the cabinets since they bought elsewhere. To this day I don't believe she has ever seen the cabinets.
I have heard in the past about people who truly believe that unless they are paying a lot of money they were not receiving the best, although I had never met someone like that. I was about to be shocked.
The builder overheard a conversation from the client stating "What would our friends think if they ever found out we bought semi custom cabinets and not custom!!!!!!!
A few weeks later I received a call from an attorney representing the builders client wanting to know when we were going to refund the $38,000.00 to the client.
I asked if the caller was actually an attorney since a real attorney would know that you must: a. go through the person you have a contract with and b. you must allow the seller to make good on the purchase before seeking a refund. They bought elsewhere before we even had an opportunity to contact them with options to resolve the finish.
The attorney wanted to discuss the best way to resolve this with our attorney. I stated that we did not have an attorney to which we were told that they are on a yearly retainer with the builders client.
I said we did business in a professional manner and did not need an attorney on retainer to ward off issues like this.

In summary: I was taught by a mentor the following and it has served me well.
Honest people trust every one, dishonest people trust no one. When someone does not trust you, you already know everything you need to know about them, act accordingly.

I tell every client before the sale if you don't trust me to be in your home while you are not there please don't hire me.

Please understand we have never left a client hanging but we were never given a chance to even address the finish.