SDS Designs

CAVEAT EMPTOR! SDS Designs is nothing short of a scam! Please do your research via online reviews and BBB complaints before doing business with this company. Unfortunately, I didn’t do my research before foolishly writing them a check! I was taken for $1,300, they literally took my money and I will never see the table unless I now pay $450 more than the sales agreement! I hope that by speaking out about my experience it will save others from also being scammed. The first hint of trouble should have been that they don’t accept credit and only take cash/check UPFRONT! Steven, the owner, personally told me that the table was $1,300 (payable immediately) and that he would ship via White Glove Delivery for $350. I emailed 25 days after that initial quote/payment to ask when the table would be shipped. At that point Steven indicated he no longer offers White Glove Delivery (although it is still offered as a service on their website). I immediately asked for a refund, which he refused. He said he would try to find a way to get me the table (we discussed upfront the need to have this delivered to the second floor and not curbside). I was concerned that he didn’t have an established shipping practice as he specified when we spoke on the phone, and again requested a refund, which was refused. He then came back to me and said he would ship it to me for $700 - $800 ($350 - $450 more than we agreed to when I wrote the initial check) because the company he used to use lost shipments and returned them damaged after six months (which he would have already known about since the time between my quote/payment and shipping request was only 25 days). I refused to pay more than we initially agreed to and requested a refund for a third time. He refused and I have heard nothing since and I can only assume I will never see my money again or receive the table unless I cave to his increased price.

We ordered the zinc top trestle table in October 2017. I spoke to Steve before ordering and he told me no one makes a better table. I've had my eye on this table for 2 years and decided to order. We paid $1,100 for the table then was passed off to a shipping company to handle our own shipping. Both SDS and shipping encouraged expedited shipping so that the table was not traveling for more time than necessary. So, we pluck down the $600 for 3 day shipping. The shipping ended up taking 5 days and I was not reimbursed a penny. The table was wrapped very well and arrived late on a Friday night. We unpacked that weekend and there were spots on the zinc. I wiped it down with a wet cloth that had only water - and the spots remained. On November 7, 2017 I was instructed by SDS ( I have the text ) to use a car wax to buff out the spots. I worked hard on that for a week & they got worse. I was extremely nice to them though frustrated. They told me that they were hit with huge orders before the holidays but would make this right after the new year. (I have that text too). Never heard a word. So, when I reached back out to them in Feb/March 2018, they seemed shocked. They asked if I had filed a claim with the shipping company. What??? They never even suggested I do that back in November. Through all this, NOT one phone call from Steve or Nancy. I did email pictures of my table and they responded by insinuating it looked this way after use, they asked the question - which is the same thing as insinuating. That was so insulting, and I guess that's how little $1,100 means to them. To date, it has never been used because it is discolored, has spots and is not worth $1,100. I should mention I am in Colorado and SDS is in Florida. NOT ONE PHONE CALL OR EFFORT TO MAKE THIS RIGHT. IT IS NOW APRIL 2018. I have more pictures to post and have patiently waited for them to do the right thing. I have text conversations, emails and so many pictures. I so wanted this to be a great experience with SDS, but they do not care. DO NOT CARE.

SDS designs was a extremely professional company to do business with. Their custom designed zinc, copper and concrete tables are absolutely amazing. I have used the zinc tables in several projects and their execution and delivery is top notch. I give them a five ⭐️ star rating for professionalism.

Great customer service from SDS Designs. I had problems with my order due to problems with the shipping company. The owner called me personally to fix the problems. I will post a photo of my table as soon as I can.

BUYER BEWARE! I can't stress this enough - do not by anything from SDS designs. I'm out $2,000 and stuck with a scratched and dented table. In fact we've received two tables from them - both WARPED, DENTED, SCRATCHED. Their customer service is awful. They don't stand by their product, they don't care what the customer gets, and their actions show they have no pride in their work. I've honestly never dealt with a more unprofessional company. They have zero concern for their customer and throw blame on the shipping company - which they choose. Spend your money elsewhere. SDS Designs isn't worth doing business with.

Unfortunately our table was not built to specifications and was poorly constructed. The table came with these weird little pieces of wood shoved in where the legs connect to the table top. They looked like "filler" pieces since the legs were not fully connected to the table top on one side. The filler pieces also fell out immediately and broke. There is still a half a piece shoved into the top of one the legs as per the photo. When I called Steve he said that's the way the table had to be made and he will send replacement filler pieces. Never received anything. Poor communication and no follow up. The table wobbled too much to be used as a kitchen table so it now sits in our garage. We were so disappointed with the construction of the table and then could not get an honest response back. The table was expensive plus the shipping. We lost out. Ordered directly through Steve at SDS Designs but could not get response back. Does not matter if I did not order through Houzz, I've giving my review on Houzz of company and product.

Had a previous review where I loved the table that Steven (SDS) built and delivered. Steven built it to my specifications to fit a banquette. We also have chairs around it and they fit nicely underneath. We get raves for its uniqueness and beauty. Recently ordered another desk/table to fit between two window in my home office. Eagerly awaiting its delivery and will review again once it arrives. Instead of zinc, Steven recommended a piece of "tiger" wood which looks like it will be beautiful. Stay tuned.

Steven and I had some miscommunication but at the end of the day he did what needed to be done to make it right.

I purchased a zinc table from Stephen over the phone and didn't even look at reviews because I was so impressed with his professionalism, friendliness, and knowledge in the one phone call. I was not disappointed! I held off writing a review because I wanted to see how the table fared after use. It is fantastic. We purchased a large table that can seat ten and already have set out there after dinner for hours talking and laughing and telling stories - just like when visiting family in Italy. Just what I was looking for in an outdoor dining experience - now if only I had the cheap excellent wine and the wisteria. The delivery was seamless and happened months before I expected the table. It came before the company finished my patio.