Tom Howley

Designs are good. Sales is very attentive. However, as soon as we signed the contract it started to unravel. Design changes with costing implications, emails left unanswered, no accountability, timelines have slipped and no accountability. We are 5 weeks into the installation with a number of open items. Hoping to have a kitchen by Christmas but no confidence in the after sales support. Paid in full in advance as requested so unfortunately no leverage and they don’t seem to care. I would advise extreme caution.

My recent kitchen project with Tom Howley has been a great experience from start to finish. We started the process of kitchen planning early on in our renovation project and quickly decided on Tom Howley. The attention to detail and quality of the furniture made it an easy desicion. The Bristol team were enthusiastic about our project and full of knowledge. Our designer took the time to discuss how we wanted the kitchen to work for us and helped us find the best solution for the space. The minors snags during fitting were resolved quickly and communication was great with the installation team. The finished kitchen has exceeded our expectations and we are thoroughly enjoying it!

Sales, marketing, design service and invoicing are all good and very slick. Once you have paid the full amount the service deteriorates / disappears which is unfortunate as this is when installation actually starts! Now 7 weeks since they arrived on site and still not finished and Tom Howley not really interested. So if you fancy being without a kitchen for 7 weeks these are the people to use. Don’t believe the 3 to 5 week estimate. Recommend that anyone using them gets a single point of contact, is provided with the contact details of the CEO to escalate problems to and does not pay 100% upfront - suspect you need a “retention” to get them to answer calls or do anything.

Our experience was brilliant, from design to installation and after sales. The kitchen looks amazing and will last for years. So glad we decided to go with TH. I never leave reviews that’s how impressed we have been. If your considering them and live int he Kent / Sussex region. Pop into Tunbridge Wells and speak to Tim. Very good service and a top end product. Well done TH

We had Tom Howley Kitchens from Alderley Edge Our kitchen is fabulous, from designing it with Jenny, & the fitting. It all went so smoothly . What we liked was that everything was so professional, a 1st class job from start to finish.

I completely agree with the comments below, I have the most wonderful kitchen and the service given by our designer was brilliant and she was and still is very helpful and at this point I would have rated them 5, however, having been told it was a 5 week lead time it was double. the installers were great but our installation date was 17th January and Im still waiting for some snagging to be finished 5 months later - they are atrocious at after care and do not install any electrical or plumbing appliances making it run awkwardly for the customer. Nobody contacted me to see how the project was going and still haven't. I have had to hassle my project manager everytime I find a problem and nobody came on site to do a snag list - after the 5/6 time of someone separate coming our to fix things at my request I eventually suggested to our Project manager that he should maybe come on site and take a proper full snag list to stop me having to constantly call /email . I still have some things outstanding and can you believe 4 weeks ago I received a flimsy form in the post (not a phone call or visit) asking me to sign of our project and make comment . Head office had no idea our job is still incomplete . Its a pity as the product is stunning and I love it , just wouldn't recommend to a friend (other than the designer and installer who were great) Our project cost £135,000!

From day one Tom Howley Kitchens in Clifton showed enthusiasm over our project. We were given plenty of different plans to choose from. Nothing was too much trouble and despite us changing our minds many times the designer was always extremely accommodating and sympathetic to our needs and wants, always using his knowledge and experience to steer us into making the correct decision. The excellent level of service and professionalism was displayed by all the team. The fitters were always punctual, very discreet and carried out an excellent job. The whole project from start to finish were was extremely well managed and made the whole experience as stress free as possible. The quality of the product is second to none and I would not hesitate in recommending Tom Howley Kitchens.

I would not recommend Tom Howley to anyone. Yes, the kitchen we have just had installed is beautiful and will be the envy of our friends, yes the various fitters and decorators have been polite but after 6 weeks since the installation I am STILL wrangling with the company to get our snagging list resolved. My perception is that the sales pitch is tremendous but the aftercare is atrocious. We have had better and faster help from Wickes. Our issues have been escalated (apparently) but yet again today someone has arrived at the house to fix something and cannot complete the work. UPDATE - 15 Nov 2016 What a difference a few weeks makes! I am very happy to report that after direct involvement from Senior Management, all our issues were resolved during a couple of visits. Management really stepped up to the plate and were onsite to make sure everything was completed to expected standards and quickly. They way that the company has handled the snagging list has changed my perception of their aftercare and a much more professional and considerate approach has been demonstrated. A new Installation Manager has been assigned to our area and he is efficient, friendly and makes sure to follow up on any outstanding actions. The biggest difference has been communication and keeping me up to date with progress. I have gone from being very disappointed to being very satisfied. All issues are now resolved and we really do have a beautiful kitchen. I would now be happy to recommend Tom Howley if asked :-)

Excellent advice on design. Helpful and no pressure. The installation was smooth and stress free. The small snags after installation were dealt with promptly and efficiently. The whole experience was professional.