Troy Tile & Stone

This is a reprehensible company. I ordered tile back in July and have yet to receive it. No one answers the phone. No one responds to email. I've tried to give ample grace given the hardships presented by the pandemic, but complete failure to communicate isn't attributed to production delays or even a labor shortage - this company lacks the fundamental leadership skillset and organization to run a functioning business.

Excellent service and glass tile!! Customer service, packing and shipping was flawless!! Thank you!! Thank you!!! Thank you!!! I will be ordering again for my next project!!

We had a fantastic experience with Troy Tile & Stone. We ordered glass tiles through them for our kitchen backsplash. We had seen the tiles at a tile store near us, but the price quoted from there was out of our budget. I did some internet research and found Troy Tile & Stone. Their price for the same tile was less than half the price we were quoted, so I ordered from them, Free shipping was included! The tiles came quickly and were delivered to our door. When we needed more tile in a smaller size, I contacted them and found out there was none in stock. Adam was excellent at helping me try to locate the tile from his contacts since we needed it as soon as possible. Although there weren't any to be found, Adam kept me informed of when he would get shipment from the manufacturer, and promptly got it to us. Even in the midst of snowstorm! He went out of his way to be helpful and even recommended solutions to the final finishing of the project. I would definitely buy from them again.

Nicole and Denis went above and beyond to help us with the tile for the remodeling of our two bathrooms. Exceptional products in unbeatable prices, and amazing personal service.

DO NOT DO BUSINESS HERE!! Bait and switch. I ordered tile and was told it would be here in 3-4 days. After 3-days of not hearing anything I called to see where my tile was and was told it would take two weeks to get in. I asked to cancel my order since I couldn't wait that long and would never had bought it if I was told to would be two weeks. But they absolutely refused to cancel or refund anything and I said "tough" I was stuck waiting and it would come in when it comes in. Though they couldn't give me a specific date when it would arrive, where it was coming from, nothing. I would just have to sit and wait for them to call sometime in about two weeks. COMPLETE UNETHICAL BUSINESS PRACTICE! They just want your money and could care less about customer service, meeting expectations, or running a business properly.

I ordered tile and never recieved est. shipping info. Its been almost 2 weeks and I still haven't recieved the tile or any info on when I will get it. after 3 phone calls and 4 emails I finally rcd a response they said it shipped and he would fwd info to me still nothing and they've been paid. I will not order again, bad service.

Adam went above and beyond to help me with my order. The tile is beautiful and the price can not be beat! Thanks so much!!!

Ordered glass tiles through their discountglasstilestore.com site. Was a little nervous about ordering tiles online, but in the end I was happy with the service and the tiles look great. It took two weeks for the samples to arrive. We ordered the tiles for the project over a weekend and the tiles arrived the following Thursday. Very pleased with speed of shipping and the tiles arrived undamaged. Unfortunately we over ordered so I returned a box. Even after two weeks I still had not gotten a refund. When I called the individual on the phone took care of the refund. Stated something about it probably getting lost in the warehouse. Either way they took care of it. I would definitely order from them in the future.

If I could give this company 0 stars I absolutely would. This is the worst experience we've had during our house renovations. We ordered their tile online 6 and a half weeks ago, and have gotten the run around the whole time. First, it's the manufacturer, Adam (the owner) has no idea where it is, his hands are tied, it's coming on a train then it's coming on a truck, etc. Basically any and every excuse this guy could give us he has. Finally we get him on the phone today and he says "the shipment is coming in today". Our contractor offered to pay expedited shipping, get it on a truck and get it to us asap or else we lose our tile guy. Adam gives our guy the run around again saying "it'll get broken, it needs to go on the train" when it seems to be coming by truck to him. Honestly, I'm pretty sure he doesn't even have the tile. After our phone call with him, we received a refund for the tile, I assume because Adam has decided he no longer wants to deal with us. We ordered some other tile through them for our upstairs bathroom that has been showing up in random amounts. We're still missing a blue tile, which Adam says went out and was supposed to provide tracking numbers but still hasn't after multiple requests. He is rude, will never provide useful information, give you the run around and his customer service consists of "well I can cancel the order for you, I've offered to cancel several times". Clearly he doesn't want our business, and I sincerely hope people stay away from this company.

I placed an order with Troy Tile & Stone. The representative(s) I spoke with were helpful, nice and I received prompt attention. A phone call was made to the manufacturer to make sure my tile was in stock and received my order in less than a week. I was apprehensive on ordering tile on-line, but their prices were substantially lower than what I could find in the Pittsburgh area. Would recommend using them and ordering from them in the future. A great experience.

Excellent tile store! My husband and I recently purchased tile from Troy tile and they helped design everything and gave me a great deal. I would recommend them to everyone. Ask for Adam

I was a new homeowner looking to redo my kitchen and bath when I stumbled upon Troy Tile & Stone. The owner Adam helped me pick out some great designs because I was lost. The overall process from picking out the product to install was very seamless. The prices were reasonable and I could tell the employees really cared about my well being. Thank you