Wildwood Kitchens and Baths

Hi Randy,
I appreciate your honest feedback with regard to the installation job on your bedroom bookcase. I realize you were out of town during the installation and the feedback from your wife was very positive so at the time we were unaware of any dissatisfaction. I did not inspect the final outcome of the install, just trusted that it turned out well based on her positive feedback. Every job comes with a learning lesson and this has taught me to always inspect a job at it's completion, no matter how happy the customer appears to be. If I had done that I would have noticed the slight gap in between the countertop and the cabinet below that was used to level things out. I appreciate you allowing us to come back to the house to determine a remedy for the situation. A piece of cove will cover the gap nicely. I hope by addressing the situation and our willingness to make things right will alleviate the problem and that you will be happy with your new bookcase. Again, I appreciate your feedback because that is what helps us grow and improve as a company. We are no longer using the installers that installed your bookcase but we are proud of the new installers that we have on our team. They have great attention to detail and take great pride in their work and making our customers happy.