Kaminbauer und Ofenbauer in Phoenixville

“In January, 2020 I purchased a set of Design Specialties “Carolina” fireplace doors from The Stove Shop. My salesperson, Cindy was very personable, knowledgeable and helpful. I actually picked another model, but when Cyndy came to measure my fireplace she brought a sample of the frame that I had selected. It would not work in my application. She had other frame samples with her and we found the “Carolina” frame to work perfectly. Understanding that the order - manufacturing process - delivery timeframe would take approximately 8 weeks, the order was placed. In early March, 2020 their installer, Eric came to install my doors. Upon placement of the frame on my fireplace, a small knick was discovered. The knick was the size of a pin head and went through the powder coat finish to the primer. Eric and I agreed to complete the installation and discuss my options with The Stove Shop office. Unfortunately, this ocurred just when our governor shut down the state due to the Covid 19 virus. Cyndy and I discussed various options and agreed to try to touch-up the knick with a discount credit offered. Today, Cyndy came out to perform the touch-up. She performed an OUTSTANDING fix where you (and I) would have trouble finding the repair. As you can see by the attached picture, the doors work really well in my application. This is a CREDIT to both Cyndy and Eric for their expert talents. I am very pleased that I chose a local vendor like The Stove Shop and would highly recommend their services!!!”

“Chris and his team did an awesome job on our project! They were a joy to work with... very trustworthy, knowledgeable, professional, clean, timely and on schedule as promised (even though the company ordering the product dropped the ball!) and under budget. The end result blew us away! How did we ever live with what now looks like it was an unfinished wall!! I highly recommend 3C for your hearth needs. It'll do your heart good as well! ;)”

“We just had our Regency Gas Fireplace Stove (which we purchased from Salters +20 years ago) cleaned and inspected today, to get it ready for the 2018-19 winter season. The service rep, Chip Shoemaker, was outstanding. He arrived on time and upon entering our home Chip took his shoes off and he placed protective coverings around the fireplace area to ensure that no dust or debris would get on our carpets. Chip explained the details of the cleaning and servicing of the unit, verified operations, and took photos of the before and after condition of the stove. The stove looks 100% better now that it has been serviced, and it is running efficiently and smoothly. Chip also provided detailed recommendations for future service needs to keep our stove in optimal condition. He also recommended that we purchase a CO detector--which we are doing today. We highly recommend Salters and will be requesting Chip Shoemaker when we have the stove cleaned and serviced next year.”