Our mitered edge quartzite countertop butchered. What are our options?
How is this acceptable? We paid the initial deposit of several hundred but they’re asking for payment for the rest. I can’t pay for a poor quality end product. While they’re saying they did the work and it’s the stones fault. They’re pointing to the contract saying they’re not responsible for the stone faults.
The stone costs thousands of dollars itself and obviously we can reuse them. What are our options?
Kommentare (9)
babiblujay
Ursprünglicher Verfasservor 5 JahrenBut then the edge would be really thin and wouldn’t match the island.townlakecakes
vor 5 JahrenZuletzt geändert: vor 5 JahrenIs the island the same material? Is it finished well?
I’d take the loss, pay for the island if it’s acceptable, and have them take the stone back and do what they want with it. Then hire a good fabricator that has the right equipment.
muskokascp
vor 5 JahrenOh I am so sorry ! Quartzite is SOOOO expensive. A contract that says they aren't to blame because it's the stones fault seems pretty wide open. You could blame almost anything on the stone. I'm not a fabricator so I don't know the industry standard for this, but as the consumer I sure wouldn't pay for work they obviously accepted but can't deliver.
babiblujay
Ursprünglicher Verfasservor 5 JahrenOldryder, what do you mean by remove the tops?
The island is the same. There is a waterfall edge but it won’t be sealed together until installation and I’m afraid it’s going to have the same problem.townlakecakes
vor 5 JahrenOldryder means have them take back all the countertops, get a refund, and start over.
babiblujay
Ursprünglicher Verfasservor 5 JahrenWe bought the quartzite separately and gave it to them to cut. It hasn’t been installed yet. They called us in to approve of the cuts before installation and this is what we saw. Are we out of luck and need to eat the stone cost? We’ve only paid them the initial deposit of around $700 to start work.Nick Skenteridis-master craftsman-project manager
vor 5 JahrenZuletzt geändert: vor 5 JahrenBlaming the stone for this unacceptable.
It is obvious that they couldnt handle this simple mitering project and they should had never accept to do it.
My suggestion is to:
-Show them some of properly done mitered projects to prove that it is their fault.
Unfortunately I got no photos of this material in my website but I do have many pictures of other quartzite complicated projects with Cristallo quartzite or Taz Mahal .
Cristallo quartzite full mitered vanity
Taz Mahal quartzite polygon full mitered islandSince it is not installed the right thing is to get a refound .
If you cannot be refound you might be able to accept the loss of your deposit and get your stone as is.
Find an appropriate fabricator that may can modify and work with whatever you got left of the quartzite plus little more of the same material to get the job done.
Be sure to check some of the mitered work of the profesional you ll find before you make any deal.
You can still save this job.
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