Alpha Rug Expo

Alph Rugs installed SEM manufactured hardwood floors throughout our house (entire 1st floor, Master, hall and Study up) 3 years ago. Within the first 6 months we notice peeling and chipping along the edges of various boards all through the house. Over the next year, they got worse and more prevalent. We finally tried to contact Daniel at Alpha rugs about the problem. It took quite a long time, a lot of emails and text messages to get them to finally come out to look at the floors. When Daniel finally came to inspect the floors, he obviously thought it could be/was a manufacturing issue. Especially since the damage wasn’t isolated to one area. He did mention that this manufacturer (SEM) has in the past blamed the home owner for using steam mops or the wrong cleaning methods. This kind of set us up for what to expect. After several more months, SEM finally sent an “independent flooring inspector” to come look at the floors. He seemed to be quite thorough. Needless to say, his report came back in favor of SEM, claiming it was a maintenance created problem. This is even considering several areas that have been under area rugs since day one. We have reached out several times to Alpha Rugs and SEM to contest this conclusion with absolutely NO response. Out take on this is that SEM flooring and Alpha Rugs are trying blame us for the poor quality of this flooring. Alpha Rugs recommended, and installed, these SEM manufactured plank floors knowing that we lived in our house and had dogs. Their conclusion seemed to be that we walk on our floors too much, we have dogs who walk on the floors (which they knew bc they recommended the flooring we chose bc of the dogs), we clean the floors wrong, we don’t clean them often enough, we clean them too often. According to SEM, our floors would be perfect if only we never walked on them or stay off the floor completely. After reading the contract we notice there was ZERO warranty with Alpha Rugs. They told us the floors would last as long as our previous hardwood floor (25 years) and these floors did not last 6 months. We have tried and tried to resolve this issue in an amicable, mutually satisfactory way, but they refuse. I would not recommend or use Alpha Rugs every again and please find a different manufacturer for the flooring, as neither have any sort of warranty

Wood floor refinish and carpet replacement. Price was far below competitors. Excellent sales service and the job preformed was perfect. Have had other floors replaced since original job.