Aquadom

I highly recommend that anyone considering purchasing a product from this company take a moment to reconsider. My wife and I have filed a complaint with the Better Business Bureau after multiple promises to assist in solving our issue. Our issue is with the mirror wiring harness which appears to be installed poorly. One of the electrical pins on the back side of the harness appears to have not been fixed in place correctly and due to this issue none of the lighting or the clock functions on the outside of the mirror. We have tried for a year and are at a a loss. All we want is a new wiring harness. I have even offered to pay for it and all i get are promises of "I thought we already mailed it" or "I will call you (whatever) day when I am in the factory". We have been at this for over 6 months now. The business doesn't even show up on the BBB website. Appears everything is run through NRG Distributing and every time I call the same guy answers the customer service or sales options on their automated system. BBB complaint # 13555826. As of today, BBB is still waiting for a response from the business. My BBB Complaint is below with the employees name removed for privacy. I do love the mirror but the customer service is horrible. BBB Complain 13555826: My wife and I ordered a large mirror/medicine cabinet from Aquadom (direct distributed by NRG distribution Inc.) for a bathroom remodel on 6/14/2018. I can find no address for Aquadom. The number listed for contact on the Aquadom website and the NRG Distribution Inc. invoice are the same. When calling the number, the automated system states "thank you for calling NRG Distribution, direct distributer for Aquadom products". We received the mirror about a month later, had the mirror installed and our bathroom remodel completed in mid-September or October. The unit has exterior lighting and a clock which we noticed did not work after installation. Our installer was able to remove the electrical cover on the mirror and noticed that one of the connector pins for the wiring harness was not installed or had pulled out. He was able to fix it temporarily with some electrical tape. We had forgotten about it until early January when the clock and lights stopped working. I initially reached out to Aquadom on Jan 6, 2018 and followed up as requested with an email and photos. I have reached out to Aquadom via phone now 8-10 times over the last 5 months, resent the photos at least once and spoken with (EMPLOYEE) each time. In that 5 months I have been promised a new wiring harness several times only to have (EMPLOYEE) surprised when I call weeks later and I never received it. I am willing to pay for a new wiring harness and install it myself, I just need it. I requested contact through their website about 6 weeks ago, and had (EMPLOYEE) reach out to me promising assistance. I was hopeful for resolution after this but still haven't had it. The last straw has been that the last 2 times I called, I was promised a return mailing label so that I can mail them the harness for repair. I have still not received it. I am tired of the phone calls and promises. This is just very poor service for a mirror that was over $1000.00 and I will likely have to get rid of or find someone here that may be able to repair it.

Had a master bathroom full remodel done and knew that the lighted mirror/medicine cabinet was going to be the focal point of the bathroom. After searching for weeks on the internet and seeing various models the Aquadom stood out above all the rest including Kohler. It seems that one company would give you a defogger but no interior light another company would give you an interior light, a defoggr but no clock which is something that we really wanted. Lo and behold along comes Aquadom providing every option we were looking for in a beautifully crafted and quality piece. We tried to order through Amazon and various other online retailers only to find it to be a very difficult process. Some of the companies had what we wanted in stock (which they really don't) some said it was going to be 2 months we pretty much gave up although though we really did want this Aquadom product. Last ditch effort I ended up calling the company and speaking to Jim Tenenbaum who provided all the information, specifications and time frame for receiving the product at the same price as the online retailers. I was sold. We are so pleased and highly recommend Aquadom for any of your bathroom mirror or cabinet needs.