Anderson Custom Tile & Remodel

We chose Barry because of his "LIFETIME GUARANTEE..All of our work is guaranteed for quality craftsmanship" & he was referred by my now ex hairdresser who told me how great he is and I trusted her. .. until something goes wrong we have found out. First day they used my very large white bathroom & kitchen rugs as drop cloths. I ended up throwing them in the trash. Barry said they had forgot their drop cloths. They never shut the door from the bathroom to the rest of the house after being asked. Dust is all over my home, I'm still cleaning it today. All Barry does is talk about that he has a LIFETIME GUARANTEE..All of our work is guaranteed for quality craftsmanship. Repeatedly complained about the money he had to spend to do shower & said he underbid the job.. Started June18 didn't finish until July 13th. So our shower is currently UNUSABLE. Barry was way behind schedule so he hired a ringer to cut and install tiles, while Barry sat at my kitchen table for 2 days on his computer or phone. I have 134 chipped tiles majority of them are from them being cut from the tile cutter not a wet saw, which I had glazed subway tile. Some of the chips are from them chipping the tile with their tools after install. Installed tiles that were damaged in shipping when told not to in the beginning. Scratched tiles with their tools. Told me I could buff those out. Barry stated to us that he was aware of the damaged tiles, he said he told his worker we will have to come back and fix those but never told us. When questioned about the chipped tiles he cut. I asked why you didn't come to me when the very first tile you cut was chipped, all the way up the tile. He knew I wouldn't have accepted that. He finally admitted he should have told us. You think?? But NO He made that decision for us. Barry blamed the tile. Well Barry its NOT the tile I had someone else cut it. It is all YOUR fault. Barry took my penny tile and threw 4 -12x12 sheets in a corner all the penny tile fell off. When I called him very upset he said I'm on vacation, We will talk about that on Monday. Told me that doesn't hurt the tile he does that to those tile anyways. We can see exactly where he put those tiles in the floor of the shower. He still used them instead of ones that were not damaged. Only half of the shower has green board on it the other half is sheetrock. The vertical grout lines are mulitple sizes, they did not install spacers. They tiled a 4x7 shower, walls are 8ft. shower in 2 days. The 3rd day they grouted, tile didn't even set 24 hours. Barry said he ran out of grout said he would be back the next day to fix his 10 grout holes. Didn't show until Saturday the 15th. By then I had 100+ sticky notes on the walls by this time for grout holes some a. Multiple colors of grout doesnt know why. Barry said it all came from the same bag. My daughter overheard him talking to his girlfriend how the needed to hurry he had to be somewhere.. So after his 2nd attempt my grout lines look worse plus, I still have 80 grout holes one as long as 4in. no grout still in several places .. We have found several pieces of grout that have fallen out of shower. We had a bench built by Barry was supposed to accommodate myself and my 6ft husband. When Barry was asked about it the size of it. He said he could fit on it. I'm from Missouri show me. He could barely fit a butt cheek. He then stated most people don't use them anyways, but to put their shampoo on. Wow! During clean up I caught the ringer using a box cutter on my bathroom floor trying to scrap of grout. It was too late. It's all scratched. Barry textured where the washer/dryer go. It is so horrible I'm going to cover it with shiplap. It doesn't match our other texture in the room. He had dry pieces of mud on his trowel so we have lines on the walls also. Barry kept telling us he's not a hack, he's a professional, and I know what I'm doing. So we invited Barry back to discuss what he planned to do to fix the shower that we paid him alot of money to do. He stated he wanted us to be happy, wasn't that the way it was supposed to be the first time. When I told him what we wanted he said NO to our request. He was willing to come back a 3rd time and remove only the chipped tiles they chipped after install and slap on some more grout. How many times does a contractor need to come back?? When your supposed to receive "All of our work is guaranteed for quality craftsmanship"...Barry had the nerve to laugh at me while I was crying over this shower. Barry strives to make your DREAMS come to life according to his website. Our shower is a Demolition and start all over. I call that a NIGHTMARE! Will only let me upload 4 pictures. hot pink sticky notes are for chipped tiles. Blue are for grout holes still after second visit. Remove review