Chase Window Company

Company was commissioned to install an 8 meter wide, floor to ceiling set of patio sliders and to also install a front door plus glass side panel for a project. The install was unfortunately very much flawed and required doors for patio to be taken down and refitted. During this process the doors and glass sustained damages throughout as these were placed unprotected on the grounds of a building site. I was offered a ‘glass doctor’ to remedy these initial cosmetic defects and promised the doors will ‘as good as new’. Within a month it was clear that the doors were not just cosmetically flawed however, but still incorrectly installed as water was penetrating to the inside and doors rattle with each wind gust. The company has sadly failed to make good any of these issues even after multiple attempt to contact customer services. 1 year on the paint correction on patio doors had changed colour and texture. Parts of the patio doors continue to come. The front door has parts coming off also and cracks are appearing in the joints of the front panel. Company was called but again, I was fobbed off. To say that we are unhappy and disappointed is sadly an understatement. Product and install poor, but after sales is non existing. I would NOT recommend this company to my worst enemy.

Chase Window Company are an Accredited Supplier of Origin. We could not be happier with the relationship that we have to date. They are incredibly professional and offer a fantastic level of service to their customers. We will continue to support their needs and we also look forward to working closely together in the future...we could not recommend them enough.