Sacramento Patio by Clark Wagaman Designs

CW designs came in and sent an inexperience agent to design a patio cover for me because he was not experienced enough to really explain to me what I needed the product end up being very poorly built as far as I’m concerned. I lost 2 inches of cover because of the way my patio loops around and they would not compensate me by going out another inch so when the finished product it looks as though the post is almost in my door way. I do not like it. they came back out to measure to see what they can compensate me with and that was building another few inches over and Costing another $3900 and I do not think that is compensation at all. Had I been a bad person I would not have paid them or I would’ve stopped payment so they wouldn’t have gotten their money and then they could’ve come and take the thing down. I would have my money back because I’m a black woman they think I don’t understand anything of course and don’t think I have any rights they want to offer me something that it’s nowhere near what I think they should have. In the end the seller was all about the money not about the finished product because he could’ve told me it wasn’t gonna look right but he didn’t.

I had CW build our patio cover. Their scheduling system is poor (archaic) and we got bumped several times. When the scheduler explained the system I was stunned - it’s some ridiculous paper system that one person handles. They need real scheduling software and to not book so tightly. The construction was disappointing. No one from the company came to inspect the final product! No one called to ask if we were pleased with outcome. I don’t recommend.

We had CW Designs install our patio cover. Ours was 10’x28’ with a ceiling fan. Our salesman Tony McDonald was terrific! Knowledgeable & friendly. There was a slight hiccup on the appointment date & time with our project superintendent. We apparently weren’t on his schedule, even though the office staff confirmed. But he did show the next day. Sophia Diaz provided the go between & she was great. We had the installation on 5/2/19 & Juan & his guy showed up. I can’t say enough about him! One of the most professional, organized & friendliest people. We’ve been in the middle of a backyard renovation, so we’ve been dealing with a lot of contractors. His crew of two got it done in one day! He even went above & beyond to make the electrical connection look awesome! My husband is very particular about that sort of thing & commented “he’s doing it the right way”, which after the project superintendent told us how the electrical connection would look, we were concerned it would look “rigged”. I definitely recommend DW Designs & would definitely ask for Juan & his crew to do your install. You won’t be disappointed! Tracie & Steve

Terrible customer service by the management team. Seems they have a problem fulfilling promises. The guys that came out and did the work were professional and hard working. The management could take a few lessons from them.

bid/quote was competitive, but the installation had some problems. Had to pursue getting installation fixed, due to leaks and not probably sealed during the rains. Had scheduled second repair, but looks like it is going to require a third, and still waiting. the materials are a commodity and customer services should be the differentiation. I would not recommend, and other family members were looking for patio covers this year.