Amazing Windows and Doors

I ordered a window through this company. We signed the paperwork and were told it would take up to 22 weeks to receive our product. After a month I called to inquire as to the progress of our window's arrival, the desk manager, Bev said she would call me back. I never heard back. I called two more times over the next two months and the same response was given with no call back. Skip to 3.5 months after we thought our order had been placed. It wasn't. I finally got in touch with the owner/manager, John, who then refused to take any responsibility for the issue. John claimed that the order was never placed due to a lack of initial payment. Instead of calling to complete the payment and resolve the issue, the order sat dormant. And because the order was dormant, the cost of the window had increased. So, even though I had called Bev several times to request communication to myself or my contractor on the status of my order, not once was any action made by this company to see it through. To make matters so much worse, I never once got an apology, John was consistently condescending to me on the phone and made no accommodations to come to a fair resolution.

We purchased Showcase Brand windows from Amazing Windows and Doors for new construction. Beautiful windows, custom made to any size. Caution, after our home was completed, withing a two year period, we began smelling a mildewed ordor particularly in our den and breakfast area. We realized eventualyy that it was coming from the windows. It turned out to be a continuous slow leak into the walls and eventually mold or mildew started to show up under the window sills and above the baseboards. This problem evendently was a slow process that we were not aware of and ongoing from rain accumulating. Because of the slow progression, we didn't know about it until it has started to spread. We contacted Amazing Windows and they said there would be a charge to come out to inspect the problem, because there may be dirt built up in the troughs. We encountered a very unpleasant attitude with them and decided to go directly to the manufacturer (Showcase) to inquire about the defective design. We received no response from them. We finally determined that the weep holes and troughs are not designed properly to allow the water to run out, consequently it backs up into the walls. We had to remove 10 feet x 4 feet of hardy plank (outside) and all the sheetrock and baseboards inside to remove the moldy materials. Ask if Showcase Windows brand has been redesigned to prevent water backup. We feel Amazing Windows did not handle the problem professionally.