Bethlehem Gallery of Floors

I recently bought a new home. I have not yet fully moved anything into it yet, and wanted to wait to have the flooring done first. I have had other homes and have had hardwood flooring installed. I can see the difference in lack of experience with the flooring installed by Bethlehem Gallery of flooring. Bob Young, the sales rep., was snarky with his comments right from the start. I ignored his opinionated comments during our initial set up, and went with them anyway. I should have seen that as my red flag!! They accidentally pushed the doorknob of the front door into the sheetrock of the Livingroom. I have not yet moved into this house yet, and have only used the basement entrance thus far. The only people using the front door was the supervisor to drop off the wood earlier in the week and the installers who had the front door open all day to do the work. They claim the hole was already there, but when I did the walk through and inspection, it was not there. I have pictures of the sheetrock and the indent of the hole made after they left. There are noticeable lifts where my feet catch on the uneven planks, because they were not installed flush. There are gaps that were filled in with putty. There was no need for putty on any of my last installs, because there was no gaps. NO GAPS. They were a bit rough with the install and there are noticeable chips and dinks on some of the boards. There are a few places where the 1/4 round molding and transitional boards are missing because they did not estimate enough material to finish it. Also the bedroom ceiling fan light no longer works since they worked in that room. The sales rep responded it was probably because I bought the house without knowing it wasn't working. I find that comment super demeaning!! I was in the bedroom the night before and it worked fine. I tried to use the same guys who installed at my previous home, but it was in NJ and outside their area to drive to PA. The supervisor was outside for most of the day, and popped in a few times but was not inspecting as they went, like the installer in NJ. The crew did not speak English, except for one, so when I had questions or comments they did not respond. They did an okay job but not what I expected. This is a very big expense and I wanted it done without imperfections. I had to wipe down the doors with a bleaching agent to remove the black handprints they left after removing and reinstalling the doors. Putty is unacceptable. Uneven planks sticking up is unacceptable.... and annoying to catch your feet on!! I can live with the dinks and chips, but not the snarky comments from the sales rep. I would never recommend this flooring company to any of my friends, family or colleagues now moving to this area! I have had much better installations done, with more experienced installers.. Perhaps they rushed and just got it done to get out of there.

Our Church recently underwent major interior redecorations, including painting and carpeting. As appropriate we went through the bidding process and Bethlehem Gallery was awarded the contract. The reasons that we awarded the contract to them was the highest degree of professional, both through the contract process and the installation. We were under a timeline that was tight and Bethlehem came through with flying colors. Bob Young was outstanding.

They were professional and friendly from the moment you enter the showroom. They have a wonderful selection and the work (from sale to installation) is done beautifully. I recommend them to anyone who wants quality flooring at a reasonable price.

Don't hesitate to use this business. They are very experienced, knowledgeable and reliable. They have a great selection of products of excellent quality.