Tiles Porcelain

From a VERY unhappy customer I purchased 17 boxes of Grey tiles from Tiles Porcelain, I paid £20 delivery to ensure they were delivered before the end of the week – ready for the tilers who were coming the following week. When the tiles were delivered, I opened a couple of boxes, pulled one tile out of each box to check they were right – all seemed fine. Half way through the second day of tiling, the tilers told me half a box of tiles were green? This was around 17 tiles (1 full box had 34). I then looked through the remaining boxes and found another half a box was green, I found 8 green tiles in another box, 6 in another etc – all randomly scattered around the boxes. All 17 boxes specifically said grey on the box. In total, there were 52 green tiles. So I have tilers at the house, who were due to come back the following day to finish off the tiling – and we didn’t have enough tiles. I called up Tiles Porcelain explaining what had happened. No one was particularly apologetic, the person I spoke to (Bennett) said it was my responsibility to check that I’m happy with the tiles before hiring a tiler. So I was told that I should’ve checked every single tile in 17 boxes. This all happened on a Friday. Tiles Porcelain said they could deliver the missing tiles on Monday – but the tiler was coming back on Saturday, so this was no good. So I had to call around to see if I could find anywhere that had the tiles in stock and the only place that did was in Kettering – an hour’s drive away. I had to drive to Kettering at 7am on the Saturday morning, pick up more tiles and get back for 9am when the tilers were due. I have repeatedly asked for a director of Tiles Porcelain to call me to let him know about my experience. It’s now been a week and I have heard nothing. All I have had back from them is a refund for 52 tiles. The place I got the replacement tiles from were brilliant, very understanding and I wish I used them first – they are called Walls & Floors in Kettering. I am very disappointed at my experience with Tiles Porcelain. I have just bought my first house, I’m not used to having to do all of this adult-stuff yet, like getting bathrooms tiled! This is why I paid extra for an earlier delivery, to ensure it was as stress free as possible. Safe to say, I will not be using them again and will advise anyone to stay away. Appalling customer service.

My order came perfectly on time and it was brilliantly packaged. They had the best prices i could find, I couldn't be more pleased.

Best price online,Top quality I will buy again:) Huge range over 210000m2 instock a tile for everyone.my bathroom project is next!

I bought tiles from this company after finding them online. The tiles were very affordable and look great in my kitchen. I would definitely use this company again.

I used this company to do out my bathroom and the tiles they supplied were fantastic and cheap . I will definitely be using this company again.

Guaranteed that tiles would be the same stock as sample and I naively took the offer.There were other well reputed companies that made it clear that stock is not going to be the same. Not only did they send wrong shade, they behaved in a very depraved and -'do what you will' attitude that shows no remorse for not upholding their word, but also no apology and instead crafting words as if to show that I asked for money to remove my review! Terrible experience -stay away !

I bought galaxy granite tiles from Tiles Porcelain. It was the low price that convinced me although an ebay seller was slightly cheaper. Anyway the tiles arrived with two tiles damaged which I clearly noted upon delivery, yet I still have to send photos as proof. Furthermore, the tiler said that the tiles are not all the same level and look like seconds. I need to return these tiles however it will probably cost me the same to return as to keep. Meanwhile, I now need to source tiles locally as I don't trust online.