Budd's Pools and Spas

Been with them 3 years Open/close/water test also installed new liner this year. Have had all good experiences and LOVE my new liner. TY to all at Budds Pools I used Budds after the terrible experience I had at another pool store years ago. I'd recommend Budds highly.

Had them open my pool this year.....disaster. I was disappointed a few years back but decided to give them another try. Main tech was rude but his partner was nice and a hard worker. We had just had a heavy rainstorm the night before opening so there was water and some debris on the cover. In the past they had been good about getting most of it off before removing it. Not this time. Didn't take any care in trying to remove the cover without dumping debris into pool. I called another company who came and spent 2 days cleaning it up. They did an amazing job. They have a new customer for life and I am done with Budd's for good.

Absolutely terrible. Apparently under new ownership. Saying they nickel and dime you doesn't quite say it. They $50 and $100 bill you. They raised all their service fees, which they were up front about. What they are not up front about is all of the added fees that wind up on your bill the day of service. I was shafted on my pool opening and closing. They give you a price for the opening and they take a deposit. I asked multiple times if there were any other fees and they told me there were not. When I get my bill the day of the opening there's $110 of extra charges on there for a Nature2 cartridge. Something they know you're going to need ahead of time, but don't want you buying online for $50. So they lie to you about the cost and then put it on your bill. They also had to come back to fix a leak on the filter as they did not secure the hoses correctly and that was only after I withheld payment for 2 weeks. They wanted to charge me extra to correct their mistake. I call them to close the pool and again there are extra charges they did not tell me about. First off, they added a charge for travel and said that I am out of their service area, although they knew where I lived when I scheduled the closing. They've been here many times. The previous owners of the home used them every year. I also find it suspicious that they needed to replace 6 water bags when I just happen to not be home to monitor the pool closing since they said they are only in my area on Thursdays. They are the ones that removed the bags and packed them in my shed back in May and 6 of them needed to be replaced? I find that highly unlikely. So my service charge jumped from a quoted $250 to $375. These people are crooks and I am NEVER using them again. Instead of paying a quoted $500 for their services I wound up paying $750.