Lighting Originals

Beware of ordering lights from this website. You would assume lights shown on the website are in stock but that is not the case. I wish I would of read reviews before ordering from Lighting Originals. I placed an order and my credit card was charged immediately, after not getting any order updates I emailed to find out when expected shipping date would be…no response. So I called and was told online orders don’t ship for two weeks but he would check my order number. After being on hold for a few minutes he came back on and told me the light was out of stock and once it came in it would ship. (Remember they already have my money). I said other websites are showing that the warehouse is out of stock. So he said oh let me check…put me on hold again and within half a minute came back and said yes warehouse is out of stock and he wasn’t sure when they would have stock it could be 4 weeks it could be 8 weeks. I immediately requested my order be canceled and I be refunded as I didn’t feel it was right they already charged my card for an item they didn’t have in stock. I was told I’d have to email the cancellation request and they would cancel and refund me. I promptly sent an email request and have yet to receive a refund or a reply.

Don't look any further, you've found the best! We purchased from Lighting Originals because they were substantially lower in price than their competition. Our assessment of Lighting Originals is summed up as, ". . . exceeds all expectations", most especially in the quality of customer service/satisfaction, but equally, in every aspect of their business dealings and pleasing personal manner. Of particular note, is the fact that our dealings with Lighting Originals ended up spanning a number of months, only because of frustrations it encountered with the manufacturer's obdurate stalling in replacing one of the light fixtures, due to a colour variance between them. The measure of Lighting Originals' integrity and quality of service was exceptional – indeed – unique to the retail industry! It carried out the endless, laborious communications with the manufacturer, with never a complaint, but rather, apologetically, over the course of several months until finally getting success!

I discovered Lighting Originals a few years ago, and shop there for my clients. The atmosphere is friendly, there is always someone there to answer any questions and the prices are reasonable. Items that are backordered arrive when promised, and the customer service is second to none. I highly recommend Lighting Originals as a "go to" place for lighting fixtures in Toronto.

Great shopping experience. Their knowledgeable sales people and designers, helped us choose the lighting for our new home, in a very professional way. The result was beautiful, and the prices were really reasonable. Besides for the many brands that they carry, they also have a complete line of unique, high end lighting, that they have manufactured exclusively for them. Worth a trip from anywhere. Check out their newly designed website. Very nicely done, and extremely user friendly. Visit them at: WWW.LightingOriginals.CA