Architectural Design, Architectural Drawings, Basement Design, Bathroom Design, Building Design, Custom Homes, Deck Building, Drafting, Energy-Efficient Homes, Floor Plans, Flooring Installation, Garage Building, Home Gym Design & Construction, Home Theater Design, House Plans, Kitchen Design, Laminate Flooring Installation, Laundry Room Design, Lighting Design, Lighting Installation, Linoleum Flooring Installation, Mudroom Design, New Home Construction, Project Management, Radiant Floor Heating, Site Planning, Site Preparation, Space Planning, Staircase Design, Structural Engineering, Sustainable Design, Universal Design, Wood Floor Installation
2012 Edmonton Excellence in Housing Award Winner for "The Mackenzie" 2013 Alberta Excellence in Housing Award Winner for "The Victoria"
We really do care about our customers and have many happy and satisfied customers. People today tend to have very busy lives, so unless there is a complaint, it is very hard to get our reviews to reflect this.
Although it may be too late to change your buying experience, let us prove to you in the next few months that we would like to make it up to you. Please call us today to find out how we can do this.
We have been out to your house in recent days. Please give us a chance to take care of the things we have discussed, because they will definitely be taken care of. Yes, your house did take a long time to build, but as you know it was partly because the land took a very long time to be developed. Rest assured, we will address all your concerns!
For people who are looking to build a new home with us: we are changing. These negative reviews only help us strive to do better, phone us today to find out how this is happening!
In response to your last comment. We are aware that the trades did not show up to your house. You are, unfortunately, not the only customer in this type of industry to go through these disappointments. Regardless, please be advised that we are talking to our trade partners and expressing these concerns. Speaking on behalf of our company, we have been very professional! Responding to your concerns, meeting with you on several occasions, organizing trade appointments. We will continue to keep on working on getting your concerns dealt with in a timely manner.
We are very sorry you have had a negative experience with Marcson Homes, thus far. Please do know that we are diligently working to hand over a beautiful and safe home to you at possession time. We would like to hear from you and welcome you to call our President and CEO, Alphonse Pilon immediately to answer any of your concerns and questions. Failed inspections are, unfortunately, a part of building a home. There are so many different people that will work on your home that these things do sometimes happen. However, at possession, rest assured we will do our very best to meet and exceed your expectations. If you give us a call now, we can hopefully work on some of these matters before you move into your beautiful Marcson Home. Please call our office to talk to Alphonse at 780.466.8831. We look forward to speaking with you.
It is very unfortunate that your experience with us was not a positive one. Although we strive to hand over a perfect home at possession, this on occasion may not happen. However, we do have a service department that would gladly work with you to ensure your home meets yours and our expectations. Please call our office 780.466.8831 to schedule appointments with our trades and building partners and we can fix any deficiencies you may have. Or, email myself directly at email@example.com. I hope that we can resolve your issues asap.