Platinum Pools

We have had an excellent working experience, starting with Nick Sacco, then Chris Reyes, the Construction Manager, has been truly awesome to work with. Nick was always available to answer any queries we may have had, even during the construction and post construction phases of the pool. Chris was always very flexible, accommodating and ready to work with our schedule. Chris would always respond to our messages immediately and was very pleasant to work with. No matter how many times we would ask the same questions, Chris would patiently respond.. and also help us along the way to effectively use our pool, that he so beautifully built for us. Thank you!! Warm regards, Aasheesh and Kajal Sharma.

Ian and Chris were great to work with. They made the whole process extremely smooth, communicated effectively and were extremely professional. They were always available to answer any questions and got my pool done in record time! I recommend Platinum Pools to everyone.

Our pool turned out beautiful. We love the design and the quality. Especially like the in floor cleaning system.

They did a great job with our pool! Everyone was super responsive and helpful! Our construction manager Chris Reyes was excellent and communicated well! Our designer Mark Wyner was excellent and designed exactly what we wanted! They got our pool done early and did a great job!

The platinum pools team has been excellent to work with. They help us understand the process, communicate with us regularly and do a great job keeping their commitments. They kept the construction area clean and took steps to protect the house and fences from damage during the process. Mark Wyner (sales/design) and Chris Reyes (construction PM) were both very helpful and we are grateful they managed our project.

Platinum pool has been fantastic so far with our pool construction process. Chris Reyes and his team have been very responsive, flexible, and accommodating during the whole process. We are extremely happy with our pool and with the overall pool construction process. Chris is a great project manager, always there when needed, communicating extremely well, and providing timely solutions. We are looking forward to the completion and using our pool in the very near future! definitely recommend working with Platinum and Chris for your pool projects.

Getting our pool done by platinum pools was the best decision we could have made. The initial consult and design process was seamless and easy. When it came to actual construction we could not have been any more pleased. Our project manager Chris Reyes, kept us informed throughout each step of the construction, checked in after each phase to make sure there were no issues requiring immediate attention, and was available for any questions we had throughout. The attention to detail and excellent customer service are second to none. Would definitely recommend to anyone who is wanting a high quality pool along with high quality expertise and customer service.

Mark Wyner went above and beyond on this project. His patients were tested along the way more than once. Mark and his team responded professionally at all times.

My Experience with the platinum pools people could not have been any better. The whole team worked tirelessly for us to get the dream we wanted. Special shout out to the team that helped us make our dream turn into a reality. Mark Wyner Desmond Reed Erica Clark Thank you guys!!!

The quality of the pool and the price were right in line with what we wanted going in (about $50k cheaper than the closest bid for the essentially the same specs). If I’m being honest, my wife and I severely underestimated the complexities of a pool build, but our project manager Chris and the team at Platinum worked with us at each unexpected curve. We would have liked to see some more automated updates about what was happening when, but aside from a few minor adjustments we are looking to finish ahead of schedule. As with any construction project, there are frustrations and annoyances, but in the end we were always heard out and responded to.

Chris Reyes was the project manager for the pool construction at my home - first time pool owner. He and Ian Espada, the lead designer, were awesome to work with. Very helpful with their advices and responsive. Highly recommend the amazing team at Platinum Pool.

We worked with Chris at platinum pools. He was amazing and with us every step of the way. He kept the process moving forward even when the small delays were caused by us! He answered all our questions at any time. Basically, working with Chris and Platinum pools was the most UNSTRESSFUL home improvement we have done this far

We had a vision and that vision was brought to life by Ian Espada! We did not want just a hole in the ground...we wanted to expand our living space into the outdoors!! Every area needed to be well thought out. Ian was right there to tweak and arrange on the fly making it all look beautiful! Since completion in late 2019 and COVID-19 ahead, we spent plenty of time in the backyard and still do!...by the fire, in the hot tub watching TV, playing with the kids! working that Tan! These memories will last a lifetime! Thank you Ian Espada and the Platinum team!

The Platinum team did an excellent job on the planning and construction of our pool and outdoor space. They were helpful and attentive, working with us through the entire process. We would highly recommend.

I had the pleasure of working with an outstanding team from this pool building company. Chris Reyes, the construction and project manager, deserves special recognition for his exceptional work throughout the entire build. He displayed a remarkable level of professionalism, attention to detail, and dedication to ensuring our project's success. Ian Espada, the sales and designer, played a pivotal role in creating a beautiful and functional pool that exceeded our expectations. His design expertise and creativity truly transformed our vision into reality. Sean Smallwood was instrumental in overseeing the sales aspect of our project, providing us with valuable guidance and support. His involvement greatly contributed to a seamless and successful experience. Together, this team demonstrated a commitment to excellence, and I couldn't be happier with the final result. I highly recommend this company for their expertise, professionalism, and the stunning pool they delivered. Thank you for a job well done! Also, if you have any further questions feel free to text my personal cell [SENSITIVE INFORMATION HIDDEN]

We are so happy with the design of our pool. It turned out so beautiful. Love the extra feature of the lights and fountains. Desmond did just a great job streamlining us through the process. He was always so communicative with us which was so helpful. Would Highly recommend!

You always hear horror stories about people's pool building experiences, but mine was not that. It was a great experience start to finish. I was referred by a friend of mine who had Platinum build their pool. Our sales person, Ian, was wonderful, very knowledgeable and patient. Our project manager, Anthony, was very attentive and responsive. The pool was actually finished ahead of the scheduled timeline, thanks in part to very few weather delays, but also to Anthony staying on top of the contractors. Overall, we are very satisfied with the way the pool turned out and would recommend Platinum Pools.

We had a great experience with Platinum Pools. Ian was our Sales contact and he made the initial sign up and start of build process easy. Desmond was our project manager and was very professional throughout the build process and our project was completed in record time. I highly recommend them!

5 to Anthony Tohill. If you’re building a pool you definitely want him as your project manager. He listens, he communicates and he respects the time and money you are investing in your backyard. He is honest and shows integrity throughout the entire process. You’re not just another quick sale with him. Truly appreciated his dedication to us and are grateful to have met him. Thank you Anthony!

Mark Wyner was our Sales person and we were happy to work with him on our contract. He stayed in touch with us throughout the build process and frequently checked in. Chris Reyes was our project manager and he did an amazing work. Chris kept us updated every step of the way, very professional, and explained everything we needed to know. We strongly recommend working with Chris, Mark, and Platinum pools.

Very professional swimming pool company. Ian and Chris R were excellent to work with. Highly recommend using Platinum. Their communication and responsiveness was top notch.

Great design by Mark W. and construction project management by Chris Reyes. Mark created a design to transform a little used side garden into a nice place centered around the pool. Chris is a very good project manager. He is transparent, timely and has a focus on quality as if it were his own pool.

First time Building a pool!! I couldn’t have asked for a smoother process. Anthony and Nick were amazing at everything. Their attention to detail is amazing!!! I highly recommend using them for your next backyard project! Whether it’s building a new pool or just upgrading!!

Platinum Pools was very professional from start to finish. Chris Reyes was our project superintendent and made the process stress free with excellent communication. Wouldn’t hesitate to use them again.

Platinum Pools did an excellent job on our backyard. Anthony Tohill was our project manager and he was top notch. He communicated extremely well and took pride in our project. He was able to get everything done in 45 days (20 ahead of schedule) with no hiccups! I recommend using platinum and Anthony!

We worked with Chris Reyes at Platinum Pools for our pool build. He was with us every step of the way, communicated timelines and expectations very well, we always felt included and aware of the process. This was a big project and Chris made it very easy and comfortable for us, it was stress free. We were able to reach Chris by phone, text, email throughout the project and he was always responsive. Great experience, would recommend. Thanks Chris!

Our pool was completed in 30 days and the team at platinum did a great job. Something we’d not really thought about was the level of communication and support they’d provide throughout the process (there at a lot of steps, inspections, and activities!) and here they really were excellent. Mark kept in touch with us right the way through and Chris our project manager was fantastic… he would come by so often at 7am to check on everything it became a bit of a running joke between us… kept us informed at every step and was 100% available for anything we’d need.

The project manager Chris Reyes is very patient and answered all the questions for my new pool construction from the beginning to the end. Highly recommend Chris as your project manager if you build a pool with Platinum pools!

Excellent service from start to finish. The project was done way ahead of schedule and Chris was amazing at updating us along the way. His coordination made the process extremely easy for us and stress free. We loved seeing everything come together so fast and are loving our new beautiful pool. Highly recommend Platinum Pools and Chris!

Our experience with Platinum was great. I would recommend them to anyone looking for a high-quality pool. Team: The Platinum team (primarily Nick Sacco in design and Chris Reyes in construction) were great to work with. There were very few issues, but when one did arise, they handled it quickly and effectively. Chris was very good about keeping construction flowing and keeping us up-to-date along the way. Construction Schedule/Process: The pool construction went very fast. There was very little down time between trades and they often worked weekends. The Platinum process is very organized and they make it very clear what is happening as you go through construction. One thing they could improve is their up-front scheduling estimates and milestone schedules. The durations in these are extremely conservative and not even close to how our pool was actually built (which was way faster). They may be trying to under-promise and over-deliver, or the schedules may be from a time when they were much busier, but I really think they need to dial those in. We were very close to going with another pool builder because their schedule was so much faster than the one we received from Platinum at the beginning. I would not be surprised if they lose business over this. Quality: Overall, the pool quality is very good. They do a lot of stuff "standard" that other pool builders likely do not do. Platinum is probably not the low-cost provider, but you get what you pay for in this case. In particular, the tile and coping sub (Aguilar Stone) was incredible. Our design required a lot of complicated porcelain work, including a ton of mitered edges. Their team was extremely meticulous and the end result was amazing. If there was one aspect that was just "good-enough" it was the sand-set porcelain decking. It doesn't look bad by any means, but the joints are a little hit or miss and some of the details aren't quite what we wanted/expected. If I were doing it again, I would have spent the extra money on a concrete base rather than sand-set.

Chris Reyes did an excellent job managing our pool construction from start to finish. It was completed in 29 days - a month ahead of schedule. Everything went smoothly and we were kept informed every step of the way. Additionally, our backyard was kept neat and clean throughout the entire process. I highly recommend using Platinum Pools and Chris Reyes for anyone considering a pool. I give Chris Reyes 5 stars for a job well done! Thank you!

I loved working with Platinum pools and highly recommend. Kelly was great to work with on the design and Casey made sure the project was executed well. They surpassed my expectations and made the whole project seamless. Very responsive, knowledgeable team who take great pride in their work. 10 out of 10!!!!!

The people with Platinum pools are responsive and professional. I got a great pool and loving it. They help you every step of the process.

Working with Platinum has been wonderful. They were just he most reasonable bid we received. Harrison and Chris were very thoughtful, communicative, and responsive. Our pool is beautiful, and exactly as they described it would be. Overall it’s been better than we could have expected and our backyard is a dream.

I can’t say enough about Chris Reyes and the team at Platinum Pools. They came in weeks ahead of schedule and delivered a pool that exceeded our expectations. Chris was responsive and informative from start to finish. I’ve already recommended Platinum Pools to friends and family, and will continue to do so based on my wife and I’s experience with Chris and the folks at Platinum Pools.

We are very happy with our Platinum pool that Harrison helped us design. He was very quick to respond and was knowledgeable with all the questions we had. I ask lots of questions and he was so patient with us. He helped us get the most pool for the space we had. He took our ideas and what we envisioned and turned our backyard into a beautiful oasis!

This pool is shining a fresh and calm Santorini atmosphere at day and tropical lights at nights. Mark (designer) and Desmond (project manager) worked efficiently and steady! In only three months, we changed our ugly backyard into a marvelous paradise! Excellent job! Thank you Annalisa & Fabrizio

The pool is really gorgeous, reminding the Blue and White of Santorini. Mark and Desmond are really outstanding Professionals. The effect at night with the fires is creating a terrific landscape. The pool was built as planned on schedule with no delays. Great experience!

Our designer, Harrison, was very knowledgeable, patient, attentive, and responsive to our many changes. He was always available to discuss design options, and worked several late evenings and weekends to update our design.

This is our second time utilizing Platinum Pools and we are very pleased. They kept on schedule and our project manager, Chris was very knowledgeable and professional. When choosing a pool company, your PM is one of the most important individuals you will rely on and communicate with. We will definitely use Platinum again!

Platinum Pools did a great job on our new lap pool and awesome follow-up making some changes we asked for halfway through the process and addressing some minor issues afterwards. Would not hesitate to use them again.

Chris Reyes was our project manager and did an incredible job. He was visible throughout the build process and always answered calls and texts. We couldn’t be happier with our pool. Thank you Chris!!!! Shout out to Mark Wyner our pool designer who was the only one that took what we wanted and created it for us. We recommend Platinum Pools to help create your backyard oasis.

Anthony Tohill and Ian Espada with Platinum Pools built us an amazing pool to complete our new home! Ian jumped through hoops custom designing an amazing pool for us, making the experience exciting and painless, and Anthony and his team were a pleasure to work with from start to finish! Both of them were always friendly, professional, and fully engaged in the construction and startup process, not to mention very knowledgeable about the entire process. We had heard that building a pool can be stressful and aggravating, but Anthony and Ian made sure our pool was not! I highly recommend Platinum Pools, and make sure and request Ian as your designer and Anthony as your project manager!

We highly recommend Platinum Pools. We have built 4 pools and building with Platinum was the best experience. We received outstanding customer service thru every step of the process. Buddy, Anthony and Chris were phenomenal to work with. We will be using Platinum Pools again if we ever build another pool.

I have truly enjoyed working with Platinum Pools on our new pool construction. From the Sales Team, Ian Espada was awesome to work with. Once construction began, he turned me over to the capable and dependable hands of Desmond Reed. Platinum Pools is lucky to have these outstanding people representing their brand! Thank you again, the outdoor space is heaven!

I called Chris McKay to get a plan for our future pool. From the moment I contacted Platinum Pools, the process has been seamless! Chris contacted me immediately and we set up an appointment for him to look at the back yard and get my ideas. He took our ideas and designed a beautiful pool. We then set a zoom call to ask questions and make adjustments. We even made him go the extra mile to design an additional pool with us showing a different spa. He handled our requests in a timely fashion and always with a smile. Last Monday, we met Chris to pick out our tiles, etc. to be used in the pool and spa. He gave us great feedback and lots of ideas. We spoke to five different pool companies and Chris with Platinum Pools was , by far, the most professional! They are “systems oriented”, their warranties are all “in house” ; and they are local. We feel that we are going to get a beautiful, quality pool…. All thanks to Chris. We would really like to give him ten stars!!!!! We are very happy customers!

We worked with Platinum to build a pool at our home, and specifically with Chris Reyes as our project manager. Full disclosure, I have a background in project management so I’m naturally critical in working with any contractor. The experience was nothing but exceptional. Chris was organized, responsive, proactive on all communication, and incredibly thorough. So thorough, in fact, that we finished our project with zero punch items. He was on site at each major milestone and caught a few issues immediately. In turn, those very few issues were sorted immediately and smoothly. I would absolutely recommend working with Chris to anyone and will do in future if asked by friends, family, or associates. -Laurie Kruszewski

Platinum Pools did a wonderful job with our pool/spa installation. Harrison was our sales manager who took all of our questions and input to create a clean, simple design that we wanted. I never felt any pressure for add-ons or upgrades from him or anyone else. Once the build begin, the handoff was to Anthony, who took us all the way through the project. He was always responsive and available for any questions or concerns. He kept us informed of progress and timing for upcoming milestones. The project was slightly behind due to some weather and the holidays, but also because of some of our own indecision. I would highly recommend this group to anyone that understand that quality and service are important to them. We can't wait to share this new pool with our children, friends, and family for years to come!

Our project manager, Chris was awesome. He made sure all of our questions were answered and any of our needs were taken care of immediately. We could not have had a better project manager! Our pool is beautiful and the Chris made sure it was finished ahead of schedule. We highly recommend Platinum Pools if you are looking to build a pool.

I might say that Platinum Pool is one of the best retail experiences I’ve ever had. Everything from the start to finish was amazing. We chose and trusted Platinum Pool Services, above other entities, to construct our pool and transform our backyard. This was a very detailed process, and we felt the knowledge, professionalism, and capability of this company was far beyond what others had to offer. Nick, David, and the team are truly service experts and bend over backwards to make sure we were happy. The construction crew did phenomenal work, cleans up the site as much as possible every day when they leave, and take obvious pride in doing the job right. Nick was excellent in catering to our vision, incorporating the existing landscape, and remarkable with the details. The process was smooth, questions were answered in a timely manner and very quickly. Nick and David had no problem been flexible regarding our schedules and availabilities, including using FaceTime to show us some options, or answered questions. They maintained positive, competent, and very helpful communication throughout the process and beyond. This is a great company! We’re very happy with our amazing new back yard. Platinum Pool Services did a remarkable job, and we would recommend their services to others. Special Thanks to the following..... Nick Sacco (Pool Design) David Brandy (Construction manager) Meghann Anderson (Lead Coordinator) Rebecca Riley (Construction Scheduler) Shelley Wehberg (Service Coordinator) Breanna Epps (Sales Coordinator)

Harrison was great from start to finish with my pool. He continues to answer questions that I have even though my pool has been complete for over a year.

Friendly and Professional Staff. Installed pool ahead of schedule. Very good communication through the design and install process. Flexible to work with as well.

Great work, stayed 100% on budget, and even finished early! Chris and Mark kept every promise, kept disruption to a minimum, and delivered a pool that my family should be able to enjoy for years to come.

Chris did a Great job on putting our pool from paper to installed in the backyard. Would recommend platinum pools to a friend.

PSA for anyone that’s in the market or soon to be in the market for a pool builder, do not use Platinum Pools (Cody Pools). This is a precursor to my full review…do NOT use them. Unless, of course, you want to be your own Project Manager and beg for subcontractors to return to CORRECT the damages they cause. But then, if you’re willing to do that, might as well just hire your own subs and do it yourself saving thousands of dollars and months of headaches.

We just finished building our pol and my experience has been positive. Nick from sales and Anthony the project manager have been great. they are easy to reach and are always responsive. the process went on time without delays and the final result is exactly as promised. we are happy and we hope to enjoy this pool for many years to come.

Over the years, I have been involved with several construction/remodeling projects and I have never had a project go as smoothly and professionally as my experience with Platinum Pools. Everything was completed on schedule and our Project Manager was extremely responsive and had a strong attention to detail. I can’t recommend Platinum Pools enough

Great experience. From start to finish, Platinum pools exceeded by expectations. Everyone I worked with was professional. They explained the process, what I can expect, and did a good job staying on schedule. If I needed another pool built, I would definitely chose Platinum Pools. Harrison, Doug, and others perform their jobs well!

Platinum Pools designed and built our pool, spa, outdoor structure, and outdoor kitchen. They did an excellent job constructing all of our projects. Chris Reyes was our project manager and main point of contact. He did a great job at keeping us updated on the progress and ensuring constant communication throughout the entire process. Although the project was lengthy and at times stressful, Chris did a great job troubleshooting our issues and getting line of sight to potential future disruptions. Chris was always available to us and kept us informed on his status.

Our pool has turned out beautifully! Desmond and nick were excellent communicators and walked us through the whole process easily. We are so happy and would recommend them over and over!

My wife & I spoke with 8 -10 pool companies about our pool project. Most companies were questionable, displayed very little interest & failed to get back to us via phone, text or e-mail. In addition, most of the other pool companies had bad reviews. Platinum Pools was, by far, the most professional, honest & tentative company we dealt with. Platinum Pools was not the cheapest, but they are proving to be the best! Our project got held up immediately with my HOA failing us all, numerous times. Kelly & Breann worked closely with us, stayed in close communication & together we solved the first obstacle, the paperwork/permit process that was thwarted by my HOA……Now, the actual pool project is getting started, Thanks to Kelly Gott & Breann. We will provide an update reviewing the build process as things progress!

If you are looking to install a pool, I highly recommend Platinum Pools. Look, pools are an investment and it’s important to hire one of the top pool builders around. Schedule some time with one of the best designers Kelly Gott. He will pay attention to your wish list and even recommend a few extras that will add to your backyard oasis. The fine detail will not go unnoticed. After design, you will get a project manager. I highly recommend David Bandy. He will be with you every step of the way and will always take your calls. Very pleased with Platinum Pools, Kelly, and David. They made our backyard dream come true. Logan Mix

I have completed several remodel projects in my life and received exceptional service/communication from companies that I recommend all the time. Their exceptional service had nothing on Chris. I never experienced a GC that responded as quickly, finished ahead of schedule and did everything when they said and how they said as Chris did. One of the advantages of having a GC is them checking sub work and holding them accountable which reduces the burden on the customer. Until Chris, even my best GCs missed something I would have to call their attention to. That was not the case with Chris. I really feel he gave my pool the attention he would give to his own. Before I would inspect progress, he would already have imperfections marked up and being addressed even noticing things that I personally did not. If I move and build another pool, I will ask for Chris by name. I literally couldn’t be happier.

they did an outstanding job in least amount of time . our sales person Ian and project manager Anthony did a fabulous job with communication.

This was our first major construction project in our new home, and we had no idea just how involved it would be. Thank you, Chris, Casey, Harrison and the Platinum Pools team for guiding us along every step of the way! There was no point in the process where we didn't know what was happening next. We couldn't be happier with our new pool.

Their communication is very poor. They are not good at following the schedule. After the last payment they simply stopped returning my calls and SMS. The pool is finished. I liked the end result but I would not hire them again.

Doug was an exceptional project manager! Upon meeting Doug, he was very thorough and walked us through the process of the build and assured us he would deliver the pool and deliver the pool early, if possible. Throughout the build, Doug was responsive and reliable. When I would called Doug with questions he would have already been by the house and was on top of whatever the concern was at the time or would stop by the next morning. I am so thrilled we had an opportunity to work with Doug as the project manager, he is definitely an asset to Platinum. If you do not get Doug as your project manager, request him, you will not be disappointed and you will likely get your pool delivered EARLY. My pool was delivered a month in advance, thank you Doug!

Harrison was extremely helpful and attentive throughout the design process and I would highly recommend him to anyone looking to build a pool with Platinum!

Platinum is incredible! I have no complaints and no regrets in hiring them for the design and construction of our pool. We have a new construction home so there were many moving parts. They were easy and worked with our schedule to complete the pool on time. Mark and Chris are outstanding. JWare

Platinum pools has been wonderful to work with. We’d heard horror stories from other people about other pool companies and we really wanted to not have a stressful experience. While there were some hiccups (when are there not in construction?!), they were handled professionally and expeditiously by Platinum. Our construction manager Doug was very responsive and quickly addressed concerns. In addition, after the completion of the project, Platinum Pools was easy to work with in making some of the corrections that were needed at the end and didn’t argue with us or ghost us (a problem I’ve heard commonly from other companies). Overall they’ve made the experience a very good one!

If I could I'd give no stars. The sales process with Buddy was great. He was attentive, answered questions, and we felt comfortable with most everything. Our pool is on the side of our house, our equipment is in a custom built room for it so it wont' be an eyesore (or so that was the hope and the planning). Our problems began early on with platinum saying they couldn't measure the area because there was dirt around ... waited weeks trying to get people out there to level and finally the pool companies own recommended person said we didn't need to do that at all, miraculously after we told them that they came out and measured as is (stall tactic IMO). Next was the actual dig where we had huge issues. Our neighbor graciously allowed them access to use their driveway for what we were told was to bring the digging machine into our yard. They used our neighbors driveway to not only bring the machine in but to remove dirt out and made the driveway filthy. They scraped the big mud off but the driveway was still dirty from all the caked on mud and then they left. Our neighbors were furious as where we. They said their policy is to clean it only much later in the project (our neighbors driveway?) seriously? What happened to borrowing something and returning it the way it was - not so with platinum. *Sensitive Information Hidden*. My wife had to buy a pressure washer that day and come back and spent hours pressure washing my neighbors driveway to make it clean. Platinum also cut the internet cable to my neighbors house and destroyed the grass in their property where they were driving back and forth across. Next came one of the worst issues-- plumbing. The plumbers were bad. They put in pipes that you couldn't turn (glued shut or too close together), they put the pipes in front of the door for the equipment so you couldn't open the door, they pipes were not properly pushed in on some spots (they need to fit tightly and correctly not bent or partially in). The plumbers came back 3 times to fix their issues each time we waited days or longer between visits. Then came tile & coping -- The tile on the top part was "hand" cut piece by piece and was done so bad that almost no pieces were the same size, many were not level. It was a joke... the quality of that job could have been done by me & I've never cut tile before. I complained & sent pics with levels showing out of aligment and more. They came back - the guy free hand cut them smaller in place -- it made it better but still not right, came out a third time again (days or longer between visits) they free hand cut this time with a chalk line - much better. Where's platinum's quality? Non existent - why? we had Casey as our manager - horrible. Hardly ever saw him, complained about his lack of communication to upper management -- just horrible. Many more issues but at the limit of this review! Use at your own risk!

Platinum pools was great to work with. Chris Reyes very attentive to our concerns and was extremely communicative. Chris and the Platinum Pools team were very efficient in the entire process. Mark Wyner did a wonderful job designing the pool to fit our needs and unique backyard. Johnny Patterson made pool school straight forward and was extremely helpful. I would highly recommend considering this company.

We had an incredible experience with Platinum pools! Our project manager Chris Reyes was so helpful! He was always available when needed. He is such a hard worker and takes pride in his work for sure! We would highly recommend Chris, and the Platinum pool company! Our project designer Mark Wyner was also Great to work with! He helped us create a fabulous and unique pool design and always checked in with us along the way! Great people! Great company!

Platinum Pool exceeded all expectations with our pool and backyard. The design process was smooth and detailed. The entire construction process was on time with very few delays. Every person that we interacted with was professional and responsive. We went through several pool contractors for design ideas and quotes. We finally settle on Platinum Pools as several people we knew had nothing but good comments about them. We had heard so many horror stories from friends and neigbours about bad pool construction projects that we were very weary and careful when making our selection. Platinum was one of the few companies that were open and willing to discuss and design several options for our backyard. Other companies seemed pushy with designs that worked for them and were not willing to provide different designs. We worked with Harrison Veith, and he had many great suggestions to improve the design and practicality of the pool (along with a few cost saving suggestions. The construction phase was also very smooth, and was on time. They were also willing to work with an external contractor that we had selected for the patio and outdoor kitchen. We highly recommend Platinum Pool! Razek & Daniele

Platinum pools has been incredible to work with. They have been responsive and communicative. Harrison Veith designed our pool and was friendly and detailed oriented. He was quick to turn over multiple drafts until we found the perfect design. Our project manager Chris Reyes checked in multiple times a week throughout our project. He sent us updates at every stage about where we were at and what was to come. He was thorough in his inspection of the work done at each step and was able to notice anything that was missing or not up to his standard and get it corrected (often before we even noticed). He was patient with all questions and gave thorough explanations for everything we asked. We are very glad we went with Platinum and are looking forward to years of enjoyment from our pool and spa.

Platinum was great to work with from start to finish. Mark helped us design a fantastic pool, and Chris completed the project a full month ahead of schedule. Both were very responsive to questions, managed expectations well, and generally made this a very easy process on our end. We’d highly recommend Platinum (and Mark and Chris)!

Our experience builing our 1st pool was quite pleasant despite all the unknowns. Sean,our salesman was a great commuicator. We had weekly meetings and he answered every call and text. Doug,our project manager was very professional and competent.

Anthony Tohill was the construction supervisor for our pool. He was very pleasant to work with, answered all the questions I had and did a good job of keeping us informed of the timing of events. Never had a pool before, but I’m certainly enjoying this one now that its finished. Thx Anthony.

My pool building experience was good for the most part. Chris Reyes (project manager) and Harrison Veith (designer) were both very responsive to questions and texts, and stayed on top of things. My one complaint about the design experience is that no one talked to me about putting in different seating levels for the hot tub. This is my first pool/spa and I don’t think that is something I should have been expected to know. The bench in my spa is all one level. I’m 5’7” and the water comes to the middle of my neck. I don’t find that ideal, and I guess anyone shorter will drown, need a booster seat? My experience with the crews was that they’re all subs and all but one treated my yard like a giant trash can.

We love our Platinum Pool. Ian Espada went above and beyond as our designer and sales guy, He was a great listener and designed the pool our of dreams. He was great throughout the process and really kept us informed. Anthony, our project manager also did great with communicating and fixing any issues that arose during the construction. Platinum Pools creates a quality product. Erika, was great at scheduling and communicating. We are happy we chose them to create our backyard paradise.

Chris McKay did a great job with helping us plan and design the pool. Even pointing out things to help us with what we were planning in the future. Michael Troxell was a great project manager. He made sure everything moved steady and was able to get our pool done ahead of schedule. A truly fantastic experience all around.

Platinum pools helped us get our pool project completed within our timeline. Chris Reyes was our project manager and helped keep everything on track. We had everyone checking in on us throughout the process to keep things moving along. We are really enjoying our new pool!

Nick Sacco and Anthony Tohill exceeded my expectations. The communication from both was completely open and left me without any concerns, they were always ahead of the game. I have heard horror stories about building a pool, especially in this current environment, but I can say it was the complete opposite with Platinum. The honesty, solid communication and product exceeded our expectations. Nicks design skills and Anthony's project management skills left the experience very positive. The finished product looks spectacular. Thank you Platinum.

Ian worked tirelessly to create the pool of our dreams! He was there to walk us through every aspect of the design and process. The whole experience couldn’t have been more pleasant! Go ahead and call - and make sure to ask for Ian!

Platinum Pools completed my pool this summer, on schedule. Nick Sacco helped us create the design of the pool we wanted and explained every detail of the process. The contract was very detailed with no surprise charges along the way. Nick was available, through it all, to answer any questions. Nick was always pleasant and happy to help. His vision for our pool was worthy of showing off and bragging. Anthony Tohill was the Project Manager for the build. He explained every detail from his perspective and kept the project moving along. He had great communication. Anthony was very patient and re-explained as things became relevant. Nothing was overlooked or dismissed. The pool they designed is the exact pool I received. Anthony went above and beyond to make sure I was content and confident with my new pool. Platinum Pools used the best materials and the most knowledgeable people to build my pool. I highly recommend them. Customer service and communication were 5 stars through the whole process. Nick, Anthony & Platinum Pools my family thanks you. Sincerely, Sabrina Lozier

What an amazing experience!! I contacted Platinum Pools when we were ready to begin our remodel on our existing pool. They were super professional on the phone and came out to do an inspection and a walk around within a couple of days. Mike was our sales representative. He was thorough and knowledgeable. He set everything up for us to come look at samples in the show room and provided us an extremely fair price. Shae took care of all of the details and kept us informed of start dates and what to expect. Josh was our remodel supervisor who came out daily to inspect the work that had been done. Everyone who works for platinum pools has been top notch and has gone over and beyond. From start to finish this is by far the most professional and thorough pool companies I have ever dealt with.

We just completed our Platinum Pools project and couldn’t be happier. Chris at Platinum Pools did a wonderful job of communicating expected build timelines and was a great resource for all of our questions. We were referred to Platinum Pools by a friend and will recommend their services to other friends and family!

I started my pool process in January. Buddy was my sales rep and he was amazing. I had a certain budget that I wanted to stay under and he made it happen! He called me weekly to check on things and make sure everything was going as planned. David was my number one go to guy! I called him about everything and he answers every single time! We had a few mishaps along the way which is inevitable due to the weather and things being out of our control. However, they were superior! I can definitely see why they have the best scores. If I ever did a pool again, I will definitely rehire them for the job! I recommend this company! I love them! My pool is gorgeous and I get complements daily!

Seamless process from design through construction and start up. Mark Wyner in design was responsive and detailed. Chris Reyes in project management was on point throughout the process keeping me informed n a timely manner and making any needed adjustments. Great experience across the board.

Ian and Chris were top notch professionals helping us through every step of the process (first time pool owners). Communication was key and they both responded in an effective and timely manner. We had some hesitation going into the decision given supply chain issues etc, but couldn’t have gone smoother and finished ahead of schedule. Highly recommend!

We had a great experience with Mark Wyner at platinum pools. Service was exceptional. The pool turned out amazing.

Mark was the best person to work with. He designed a beautiful pool and spa for us. He was very responsive, quick to answer all of our questions. He toke all the time to deign the best pool. Even with covid time he pushed his best to finish soon as he could.

Platinum Pools did an excellent job from day one. Ian worked with us on multiple design iterations and made sure they were budgeting for what we wanted. Once we were under construction, our Project Manager Chris was focused and attentive. He gave us regular updates via text and email to let us know when things would be happening. I feel like he pushed the schedule to keep our project moving forward. Overall, our experience and finished pool exceeded my expectations. I would recommend Chris and the Platinum Pool team for your project.

Before we started our build I picked out 7 companies - 3/4s of them showed up for an evaluation, of those 3/4, and of that only one individual stood out - Ian. He not only took the time to listen to my family's needs and concerns he designed something elegant and functional in a seeming impossible yard. Ian took a really complex build and made it make sense for my family and our needs: designing a pool that fit our little ones with special needs up to our crazy teenagers. He took a safety-first / family-first approach with us and has been with us the whole way. The project was anything but small, we had seriously complex needs, and the canvas he had to work with was less than ideal (he dealt with an 8ft grade from one side of the yard to the next). The project wasn't without its challenges, and missteps, but I always felt that Platinum, Ian, Anthony, RT, Rebecca, and all of the others involved helped make a seriously complex project come out to a beautiful conclusion. We've still got a few things to wrap up with our build (partly because I wanted a change at the last minute - which they graciously addressed and some other small items) but I cannot recommend them enough - they took a lot of the uncertainty and scary out of this project for us!

Platinum pools did an excellent job on our pool. We initially met with Josh King and he assigned us our project manager. Our project manager, Jordan, was always quick to answer our questions and take care of our needs. Our pool was complete in 3 months which was right on target. We were very pleased with the process and we are enjoying our pool immensely. They even sent us burgers for our first BBQ!

Platinum Pools made my pool choice very easy. The entire team was very professional and they did an incredible job! My project manager Desmond was an absolute jewel to work with. He never seemed to mind my calling with questions and always had a great attitude. I would highly recommend!

We are thrilled with our pool! Everything went smoothly from start to finish. Mark did a great job with the design and made adjustments where I asked. Chris was on top of it as our project manager. He kept me up-to-date at each step and was always available for any questions I had. The final product is beautiful and exactly what we wanted!

Platinum pools - specifically Buddy and Desmond were awesome. We just went through the home building process and I wish our builder was as organized and communicative as they were. We knew what was going on every step of the way and even well in advance. There were no surprises. If we had questions, they were there to answer them. When we had a bad rain storm after the pool was dug and had issues, Desmond and his crew were at our house at 730am right after we called. I can’t say enough wonderful things about them. Please - give them a try. Truly a wonderful and stress free experience!

We just finished our Platinum Pools build and worked with Harrison Veith as our designer--Harrison was incredibly responsive and easy to work with. We appreciated his candid honesty and insight. He was a good guide for us as we navigated this process for the first time. We are excited by how the design came to life and look forward to enjoying our backyard oasis for years to come!

Chris was a great construction manager for our project. Despite juggling multiple contractors on multiple projects at different points in the construction process, Chris was very communicative every step of the way and really pushed our project through. He also was super helpful and thorough in answers all the questions I had (there were a lot!). I would definitely recommend Chris for another project .

Platinum just finished our pool in time for summer and we love the end result. Aside from taking a little longer than expected, which is normal for any construction project right now, we are happy with the process and are excited to use the pool. Our designer, Ian Espada did a great job of turning our backyard vision into a reality. Chris Reyes came in as our project supervisor in the middle of construction and did a great job getting the remaining items finished quickly. Chris even went out of his was a few times to make sure everything was done right and quickly.

If you are wanting great service from true professionals chose Platinum Pools. From start to finish Buddy our designer was with us every step of the way. Doug was our construction superintendent. The Best. They both were very knowledgable about the products we chose and what might happen in certain conditions.

Our experience with Platinum Pools was amazing. Will did a wonderful job designing our pool and walking is through the entire process. Doug did an amazing job keeping us up to date on construction. I would highly recommend Platinum Pools to anyone who is looking to build. Overall this company has shown that they are truly dedicated to making sure that you have the backyard of your dreams in a timely and professional manner.

We have just recently complete our new pool and could not be happier! We are thrilled with our decision to have selected Platinum Pools for this project. They were attentive to our needs/requests and our project lead, Chris Reyes, was amazing. Not sure how he keeps all the balls in the air, but he does. Thanks Kyle (our sales and design lead)! You were amazing to work with and gave us a perfect design for the space. This is a dream that has been realized. Thanks to all at Platinum. I would recommend them. On time and on budget!

My design consultant was Ian. I cannot say enough great things about Ian. He was available to meet with us as many times as it took to get our design the way we wanted it. Very patient, knowledgeable, and very professional. Our pool construction began November 2021. Project Manager was Michael. Michael was a pleasure to work with as he would send us email every Sunday as to what we would expect the following week. He would come check on the work after each phase was complete. Pool was completed February 15, 2022. I could not be more happy with the dynamic duo team I had. Ian and Michael were simply the BEST! Thank you PLATINUM POOLS for making us a fantastic pool.

These guys are fabulous! Super professional, clear upfront conversations to let you know what to expect from them as a company and what to expect and what to possibly expect if they ran into any roadblocks along the way., AND what. They expect from you in regards to getting your yard prepared for them to start and when they expect their payments. They had an installment plan in place, which they discuss with you in detail when you sign the agreement. !They are willing to take on more difficult jobs , We live right in the city, not a lot of space between the houses, we worked with the neighbour to use her driveway to access our yard. (She was very gracious). They were respectful of our neighbors needs and concerns and cleared her driveway of any equipment or supplies every day. They were here when they said they would be, quite often earlier, which was great! They finished ahead of schedule. which is unheard of in construction. Lol! Highly recommend Platinum Pools!

We had an excellent experience with Platinum pools. They were very transparent, accommodating and in-fact came twice to re-dig the pool when it caved in due to rains without charging us any extra money. We are very satisfied with our final product and infact their quote was the most reasonable one. Chris Reyes was very helpful, our own advocate who would give me an update every morning about the timeline.It was a pleasure to work with him and he deserves a raise!!! Thanks, Platinum pools for your outstanding service.

We just purchased our home in fall 2021 and decided to build a pool versus purchasing a home with one. After meeting with several companies, we decided on Platinum Pools because of Harrison V. He walked us through this, not like a salesman where it was all flash etc. but worked with us on answering our questions we had (as we had a laundry list of them) and understand us and what we needed versus a full on sales pitch. This along with him helping us work through the best design to fit our house/yard aesthetically was key for us as it is hard to have to make decisions on a pool that is to supposed to compliment our home to make it look well-designed. Harrison also checked in with us throughout the process and provided us a great project manager - Michael that was always there when we had questions regarding construction etc. It definitely made us feel at ease and excited to say that we are near the finish line with our pool and cannot be happier that we chose Platinum Pools and would highly recommend them, and should ask for Harrison V. and Michael to be the one supporting them.

Harrison has been great to start the process. Always there when I him no matter the time of day. I hope the rest of the process is just as great as Harrison

Our Experience was truly exceptional and the staff went above and beyond to complete our custom project on time with perfection.

We just finished a pool with Platinum and I wanted to take the time to give a shout out to our project manager - Chris Reyes. We were having a very frustrating experience with delay after delay and minimal communication. Chris was assigned to our project after our pool was dug and had been sitting idle for a while due to labor shortages. He could sense our frustration and took it upon himself to personally communicate with us daily (good or bad news) so we no longer felt in the dark. At one point we were looking into how to cancel the contract but his support helped us regain confidence in the company. He is a gem and Platinum is lucky to have someone like him who is both extremely knowledgeable and has exceptional customer service skills. I gave the company overall 4 stars but Chris specifically deserves 5+! Make sure to request him if you sign with them!

First off- Chris Reyes is AMAZING. My husband and I were first impressed with Platinum Pool’s design team which led us to eventually choosing them after interviewing multiple other pool contractors. Not only were they the best price for the quality, they also helped us design our dream pool. Ian Espada was great in translating our ideas into a design that made sense for the space and our lifestyle. Once we got the call that the crew was scheduled to break ground, we were super nervous as the start date coincided with the due date of our first baby. We are so grateful to Chris our Project Supervisor for being with us every step of the way. He went above and beyond to respect our schedules and to coordinate everything he could, as quickly as he could, to not interfere with our first few weeks home with a newborn. Regardless of his huge project load, Chris was so informative, helpful, sincere, personable and always available for questions. He even checked on our pool during the historic Houston freeze in Feb 2021 and made sure we were always taken care of from start to finish, and beyond when I have other pool-related questions. Chris absolutely became a friend throughout the process. It’s clear he cares about WHAT he does and WHO he does it for. If you are considering Platinum Pools, they did great but I 100000% recommend you specifically request Chris- he is AWESOME and made our experience a million times better than we ever expected. Thank you Chris, we are forever thankful for you!! Your friends, Sara & Alex Kirillov

We finally got our pool after long weeks of bad weather delaying the project, but we made it and we are extremely happy and glad to had Platinum pool guys, the project was amazing, modern look and clean! We loved!

Ian (our designer) was amazing! He listened carefully to what we wanted and created our dream pool. He outlined all of the costs included in the project - including possible hidden costs that might come up as the project proceeded and unforeseen things came up. Raul was the project manager and was very proactive and communicated with us every step of the way. The entire team was very professional and detail oriented. I would not hesitate to recommend them to anyone looking to build a pool.

I start by saying that I am very pleased with pool that Platinum built for me. The pool looks better than I anticipated and was completed for the price that was in the contract . That being said there are some pluses and minus' that are worth mentioning .First the minuses: 1. There were hidden costs that were not ever discussed with me including: replacing the gates to accommodate the code-required safety locks, the safety locks, upgrades to the gas meter , replacing the hose bibb , repairing both the water line and the electrical conduit damaged by one of Platinum's subs..all of which cost in excess of $10,000 and was an unpleasant surprise 2.Permitting process caused at least a 6 week delay in the very beginning 3. Communication between the subs and the scheduling department was poor as many times I was told to expect crews that didn't show up as well as crews showing up unexpectedly 4.From contract signing to final completion was approximately 8 months which was 2-3 months longer than originally discussed Now for the pluses 1. Platinum employees were all a pleasure to deal with ; Ian was my salesman/designer and was both helpful and friendly. Chris the construction supervisor was extremely conscientious, knowledgeable and patient with his subs who were very independent and hard to manage. He gave me weekly updates and tolerated my somewhat naïve questions. Tasha in scheduling was also very helpful and accommodating. 2. All of the subs were hardworking and diligent. They are all specialists and worked both hard and efficiently 3. The pool looks great and all of the equipment now is finally all working correctly Scot ,thanks to you and good luck in all of your future endeavors

We selected Platinum Pools after many friends had used them, great warranty, and we loved the design. We worked with Chris in the Beaumont office, and he was very helpful on where to put the pool, colors, and got back with me quicker than any other pool company. We made a few changes on things we wanted, they made a great video so we could see what it would look like, and then put down the deposit. Our project managers where Josh, and Jordan. Both where very easy to work with, responsive answering any calls, coming out, and answering any questions we had. There were a few hiccups, but they fixed each one. Just be patient, it does take time from start to finish due to the many things out of platinum's control. Contractors are shorthanded, supplies, etc. They do send updates on progress, and delays due to weather. One other reason I choose them is many of their workers are direct employees of platinum, and the contractors they use they have a good relationship with them. They don't just throw anyone on your project. I have no regret putting in our pool with platinum, and my family loves it.

We were so impressed with the entire process. Incredibly responsive, helpful, patient and the pool turned out perfect. Special thanks to Ian for walking us through the entire process, from our first meeting to completion. Would recommend to anyone!

Our contact for the design and build of the pool, Mark Wyner was nice and responsive. We only had a few issues overall. We built a Platinum pool 6 years ago that turned out beautiful so we decided to use them again with our new pool build. The only disappointment was plaster color. We ordered ocean blue, we were very clear that we wanted a dark blue pool. Late in the build, Mark notified us it was out of stock so we had to re-select. Blue granite was available and I was told it is also dark blue, I was told “slightly” lighter but will be a perfect replacement. Definitely not the case, our pool isn’t dark at all, disappointed with the light color which is more like aqua. The online pictures of Blue granite shows dark blue pools. It turns out, blue granite plaster is more like aquamarine, has a green hue and is light colored. It isn’t close to what we ordered and isn’t a great match with our dark blue water line tile. The pool is still pretty, and I’ve gotten past the light colored plaster. Chris Reyes, the project manager Platinum assigned us did a great job. Chris has been fantastic throughout the entire process. He couldn’t resolve the bigger issue of the wrong plaster color, but he did a great job on his part, was very responsive all the way through and Platinum has good customer service.

We love our pool and there were some bumps and bruises along the way but most of the staff was amazing. There was however Scott who kept bumping heads with my husband on everything. Stressful but three months later we had a nice pool that we use all the time. I wish our pool equipment had been raised though.

When my wife and I contacted Platinum Pools about building our pool, Ian quickly reached out to meet with us. After listening to what we were looking to build, Ian designed a beautiful pool that exceeded our expectations and stayed within our budget. We are very happy with our new pool and recommend Ian and Platinum Pools without hesitation! Ian is a terrific ambassador for Platinum Pools. Thank you for creating an amazing backyard oasis for our family. ADVICE: PATIENCE - the process takes time but it’s worth it. - This was my first pool build, I did significant research on the entire construction process, and I did a RFP on several pool companies, all before choosing Platinum Pools. They did a GREAT JOB.

Last summer I contacted Platinum Pools and linked up with Ian. My wife and I told him we wanted a natural looking tiny pool in which we call a “spuddle" (spa-pool-water puddle.) Tha catch was that we wanted it to blend into our existing landscape and look like it has always been here. He created a video render of the finished project and we immediately said yes. During a time when everyone around the city is building a pool, they managed to pull it all together. We had a few slow-downs and hiccups, but between David (project manager), Ian and the rest of the team things were taken care of and we couldn’t be happier with what we have now. We’ve always loved being in our backyard, but now its a complete oasis thanks to them. If you’re looking into building a pool, I would highly recommend using them. Side note: Pool building is a lengthy process and you will be miserable looking at your backyard seeing a giant hole, mud and chaos. Just try to keep cool and when it’s over you’ll have no regrets!

IN MY OPINION: Run, run, run, as fast as you can!!! DO NOT DO BUSINESS WITH PLATINUM POOLS!!! This is what $92,411.17 will get you. Yes, that is correct $92,411.17. Pictures posted speak for themselves, but elaboration required: 1. Gunite hole (cesspool) 2. Coping (beautiful) 3. Tile at waterline (pretty) 4. Stone around spa and fire pit (gorgeous) 5. Rock formation 6. Rebar area (trip hazard) filled with overgrown weed (Freeze killed it, YEAH - one point for the bitter cold!) 7. Pool equipment installed March 2020 (Let’s see if it works when ready) 8. Divots, holes, and tire tracks throughout the yard (unwanted regrading) 9. Lot of EXCUSES & FINGER-POINTING 10. Phone calls, emails, texts, zoom calls, headaches, stress, exhaustion, and..., NO POOL If $92,411.17 didn’t knock you off your feet, here’s the kicker..., pool project with PLATINUM POOLS initiated December 30, 2019 (1 YEAR & 4 MONTHS AGO)!!! BACKYARD OR OUTDOORS NOT USED (mosquito infestation) FOR 15 MONTHS and counting. Yes, I know COVID-19 crept upon us in March 2020 and wreaked havoc. Hmmm..., from my understanding, that was a busy year for many pool companies. What happened to my “BACKYARD OASIS”???????? Stay tuned, I have at least 15 more posts (month-by-month rendition starting from December 2019) of ups and downs with PLATINUM POOLS. MY EXPECTATION: Platinum Pools to complete the job that was started on December 30, 2019. Platinum Pools have been paid 90% of the contract agreement.

Arturo was great! Very helpful, went above and beyond, patiently and generously answering questions that were beyond the immediate scope of the service visit. He's a great representative for the company and just a cool guy in general.

Platinum Pools did a amazing job building our pool. They were professional, knowledgeable and detail oriented. I want to give a big thanks to Todd, Buddy and Tasha for always being available and attentive during this project. I highly recommend Platinum pools!!

Arturo did a fantastic job teaching us everything needed to know about our new pool during pool school. Highly recommend him for pools school!

Could not be any happier with my experience with Platinum Pools. From the way the pool turned out, to the communication and Quality that was provided. Chris designed our pool to fit my yard and it came out fantastic and called once a week to check on me/ the progress. Josh the project manager was there to make sure the quality of the work was up to mine/ Platinum Pools standards. He is very helpful still to this day. Tasha contacted me to make sure everything was done or if anything needed to be done. She was helpful with any questions as well. Just want to say thanks again to the Beaumont TX team I mentioned above. Our pool turned out amazing! Me and my family will enjoy it for years to come.

Day 50 of living with platinum pools. One of the photos shows how our of square they tried to dig the pool. About three feet out of square to the house. Thank god my husband stopped them mid dog

We love our Platinum Pools and it has made our family time even better than we dreamed. We appreciate all their hard work and love our personal staycation! They truly went out of their way to deliver a perfect product! Highly recommend them to all our friends- Monica Taylor

Platinum Pools did a great job for us. It took us years to design the pool and they were with us every step of the way. They are extremely responsive and get things done quickly. I highly recommend them. They also stand by their work and deal with any issue quickly.

I want to give a shout out to Shelley and Ruben in the service department. I called several companies and it would take weeks for them to come out or they didn’t even return my call. When I called Platinum Pools, Shelley contacted me the same day and Ruben came out the following week to give me a quote for a new heater. Very easy and appreciated!

I want to thank Platinum Pools for their dedication to details and taking the time to explain my pool issues. The service department came out and diagnosed the trouble spots with our pool and explained to me exactly what it needed then did the repairs quickly. Thank you Shelley and Johnny for helping me Mark this off my long list of things to do.

We love our Platinum Pool! The entire process is designed to revolve around the customer’s satisfaction. Every detail is fully explained to the customer in a way you can understand. We were treated with honesty and respect from every employee we worked with along the way. Our total satisfaction is even important to Scott, the owner of Platinum Pools, who reached out to us to offer his expertise with making design decisions that we struggled with. Our salesperson, Ian, was very patient and made sure we understood all aspects of the design and what to expect during the building of the pool. Our project manager, Malik, was a great communicator and made us feel that he was working for more than a paycheck. He went above and beyond to ensure our total satisfaction. Everyone who comes over to our house, loves our pool as much as we do. If you’re considering a new pool, you must contact these guys. They are the best!

Mark and Malik helped us bring our ideas of building our dream pool and backyard to reality! The process was smooth and they were both so easy to work with, even with our ever changing ideas. Mark and Malik had great suggestions and were always willing to help throughout the building process to perfectly coordinate our new pool with our new house construction. Mark and Malik were always available to answer any and all of our questions and even popped over to the house in person when needed. I would highly recommend Mark and Malik to anyone who is looking to build and design your dream pool!

Platinum Pools is a great company!!! Buddy and Hector were very easy to work with. They were very informative each step of the process. My family and I enjoy the beautiful pool and backyard kitchen Platinum Pools built.

Professional, on time development and great design. The team was good with communication, presenting options and were quite flexible. Highly recommended builders.

We had been wanting a pool for a long time and after purchasing a new house, we set up an appointment for a pool company to come out and see what they could do. That company never showed up and ghosted us worse than your last tinder date. On the bright side, it started us down a path in what turned out to be the best decision either of us has ever made - besides that first date together. I came across Platinum Pools and after looking through the website, requested to be contacted. The next day we had a call and scheduled an appointment with Scott. Scott came by and took a look at everything, and began guiding us through the process. We never felt pressured or like we were being sold anything - he was straightforward and told us exactly what we could expect and what the possibilities could be. Within 24 hours he had a 3d model of what our pool would look like and gave us a few different options that worked within our budget. Speaking of budgets, be sure you are realistic with yourself on what pools cost and what add-ons you view as nice to have vs must have. We fully expected to never hear from Scott again once the paperwork was signed, but he did a fantastic job of keeping in touch - but not in one of those, ' I'm forced to contact you once per week' kind of ways. He was an incredible guide from start to finish, offering input and being there for any questions we had. This man literally took the dream pool we had in our heads, designed it, improved it, and made it come true. Platinum Pools did an incredible job in the construction and were incredibly accommodating with a few minor tweaks we needed during construction. Like any construction project, you can expect a minor hiccups or delays (rain for a freaking week straight... thanks Houston), but Rebecca did a fantastic job of keeping us informed the whole way and answering my dizzying array of inane questions. Once completed, our construction manager, Clint gave us an incredible tour around our pool and equipment in pool school. He helped explain everything so that even as a first time pool owner we felt confident like old pros. This man is a wealth of knowledge! Overall, I recommend doing yourself a favor - stop reading my long winded review and get in touch with my boy, Scott, the dream maker, and ask him to make your backyard dream a reality!

Platinum Pools did a fantastic job in building our pool. The whole process from the original design phase with Nick to the completion with Raul was handled professionally and to our fullest satisfaction. The construction was completed several weeks ahead of schedule and every single step was conducted as promised. Every crew, and there were many, performed according to plan and concerns and suggestions from our side were dealt with swiftly and implemented as proposed. A pool is a major investment and having a professional company of the highest quality doing the job put our mind at ease and we are very proud of the completed project. We wholeheartedly recommend Platinum Pool and Nick and Raul for your future pool project.

Excellent company to work with!! Great design, great construction and materials. Customer service is out of this world even years after installation!!

Platinum Pools built my pool in 2004 and we are still enjoying it today. I just had Johnny, one of their Service Techs, come to fix my heater and pool light. He was very knowledgeable, friendly, and ON TIME! He called me to let me know when he was on his way and called me to go over his work. I was very impressed by that. Great job Johnny and Platinum Pools!

Platinum Pools did a fantastic job listening to our needs from designing to the finished project. We weren’t sure if we would have room for a pool in our backyard and still have space to entertain people. They designed a fantastic layout and now it feels like we have added an entire outdoor room to our house! One of my favorite features is that it’s self cleaning so we don’t have the little machine running around the pool. It just constantly looks calm, peaceful and ready to jump in!

Great company to build your pool with, they stand behind their work 100%. With Platinum Pools you will find quality workmanship along with great pricing. Mark Wyner is the man when it comes to designing. I highly recommend Platinum pools to anyone, they won’t disappoint. Guaranteed!!!

We wanted a pool designed for our 5 kids to enjoy but also look beautiful in our new home. Platinum Pools went above and beyond to make each part of our design perfect just for us and they listened to what we liked and didn’t like. They were extremely professional throughout the entire process and didn’t stop until we were completely happy with every little detail. I would recommend Platinum Pools to anyone thinking about putting in a pool.

We are super happy with our new pool. Mark Wyner was our designer/sales person. We liked him since the day we met him. He listen to us and design a pool within our budget and exactly they way we wanted. He has always been very responsive and helpful. Our construction manager was Raul Martinez, he has done a very professional job during the construction phase. If you are thinking about building a new pool we highly recommend you to contact Platinum Pool.

We couldn’t be happier with Platinum Pools! We were looking for a pool company with credibility and staying-power... Platinum is professional, responsive, and I’m confident they will continue to stand behind their work for a long-time to come. Specifically, Mark Wyner was outstanding in the design and sales process. We gave him a “brain dump” of our likes and dislikes - then within 48 hours he had the design for our dream pool complete! He designs to fit your needs and is realistic about what add-ons are recommended or not necessary. Pricing was transparent and they stuck to it.

We interviewed several pool companies and chose Platinum because they disclosed potential fees for moving water and electrical lines. Another reason I give Platinum a 5 star rating is they stand behind their work. We started seeing some issues with the plaster staining after only a year and Platinum hired a new plaster company to completely redo our pool and it looks great. If you have heard horror stories about pool companies not living up to their promises, I recommend you go with Platinum Pools.

Platinum Pools came highly recommended by a friend. They were certainly not the cheapest, but the quality is amazing and we wanted a company that we could rely on and who has a proven track record. We started talking with them in January 2017, before we had even purchased our house. Their service and quality was excellent. Danny Colicci was our Designer/Sales and Dave Mundheim was our Project Manager. Both were great to work with and kept us informed of all steps along the way. Danny helped get HOA approval and designed the perfect pool for our family. Dave communicated regularly during the construction process and kept us abreast daily of progress. I also like their ProEdge online system where you can stay up to date on the construction. We absolutely love our pool and use it daily. The only complaint is the follow up service since completion of the pool. After they "handed us the keys" and finished construction, I did not receive any follow ups to see if we had questions, make sure things were working OK, ask if we liked it, etc. I think they should do a better job post-construction, but other than that, we are extremely happy with our selection of Platinum.

Shawn was great to work with and help us design a great over-sized spa. Dave was an excellent project manager and had constant communication with him on a daily basis. Finished product was amazing. Thank you, Daniel

Sales: Mark Wyner Construction: Dave Mundheim Overall, We are happy with our pool and the final project. There were bumps along the way but, nothing that wasn't resolved satisfactorily. Mark Wyner designed our pool and did a great job with that work. Our project required CenterPoint to raise our power line to comply with code. Mark could have done a better job detailing that process and setting our expectations. I got involved directly with CenterPoint and the issue was resolved. However, I believe if you're spending your hard earned money, Platinum should be on top of every detail; good or bad. Our construction supervisor was Dave Mundheim. Dave did a great job for us and I would request him if you plan to work with Platinum. He is a no nonsense type of guy which may rub some the wrong way but, I appreciate that in people. I always got a straight answer from him and he stuck to what he said he would do and when he would do it. He went out of his way to ensure we were pleased with his build and you can tell he takes pride in his work. Support: Platinum has been easy to work with and we would work with Mark and Dave again. Good luck.

Ultimately the finished product is what matters and we are very happy with the end result. From concept to design to materials we were very happy. Through construction there were some hurdles hat we finally cleared. Mark Wyner was truly fantastic and has suberb communication skills. He was by far the reason we went with Platinum and continue to refer family and friends. Our main issue was the 6 week delay it took and the continually missed commitments from the decking sub contractor. I hope this is being looked into. Our project mgr didn't seem to advocate for us and I had to contact for weekly updates during the delays. Otherwise he was helpful and kept the project moving.

We cannot say enough great things about Platinum Pools! We worked with Mark Wyner and he was professional, accommodating and transparent. The professionalism and quality workmanship that their company provided exceeded our expectations. Mark and Dave (Project Manager) were both on top of the project every step of the way. Their demeanor, patience and willingness to work with us from the design through the construction was unsurpassed. Lynsie, who I believe is a customer service representative, has been so wonderful and followed up with me on any question we had. Everyone we interacted with from the Owner/President down was great to work with. The quality of the work speaks for itself, all of our family and friends that have seen our pool comment on how beautiful it is. We have and will continue to recommend Platinum Pools to everyone we know who is thinking about building a pool. Thanks to the entire Platinum Pools team for helping us transform our backyard into something we will enjoy for years to come!

I'm currently on the last few days of construction for my pool. Danny Colicci did the design and Sam Pisso manage construction. They have been very helpful at every step of the way. We had some challenges regarding electric lines, and access which they guide us to sort out. The construction schedule has been within plan, despite hitting some bad weather days. This was the first time I get a pool, but it has been quite a smooth process. I should be filling my pool with water later this week!

We are just completing our new pool and have had a great experience with Platinum Pools. Ian Espada was our designer/sales consultant and Sam Pizzo was our project manager. The build has gone very smoothly. They have both been available for my many questions throughout the process. I highly recommend using Platinum and requesting Ian and Sam!

This was the first pool we have ever built. Our pool designer, Mark Wyner was very patient with us as he answered all of our first timer's questions and guided us through the plan and design stage. Our project manager in the field has been Dave Mundheim; and he illustrated a great working relationship with the sub contractors involved in the job. Delinda Honeycutt was our inside coordinator, and we were pleased with her follow up and communication. Good experience and would recommend them to anyone. Very Happy!!!!!

I had a great experience with Platinum Pools. I spoke with 3 different pool companies but decided to go with Platinum due to their detailed knowledge and experience and I wasn't disappointed. From the beginning, they were very professional and detailed oriented on my interests and concerns. Scott, my PM, was always available for all my questions and was able to finish my pool much quicker than scheduled. Following completion, he still went above and beyond for any questions or issues I had. Overall, very good experience.

Great company to work with. This is the 2nd pool they have built for me and I have no complaints. They are very willing to work with you to meet your budget needs. They keep you updated through the whole process

Working with Platinum Pools and Mark Wyner was a great experience for our family. Mark was very informative, professional and courteous. He was very thorough in presenting finishing options for our pool, and was also very patient at we were deciding what finishes we wanted to use. We felt up to date and informed during the construction process, and the project was completed to our liking in every way. Thanks Mark and Platinum Pools!

I enjoyed working with Mark at Platinum Pools. This was the first pool for my family and I so we did quite a bit of research. We decided on this company due to a reccomendation of a co-worker and it was the best price for what we wanted in a pool. Our sales person, Mark listened to what we wanted our pool to look like and what our price range was and never tried to push us to purchase something outside of our budget. Although it took a bit longer to complete the pool due to horrible weather, we were still swimming within 3 months. Mark is highly recommended.

Mark Wyner came to our home and quickly designed our pool and we are very pleased with the process. We felt heard in our project requests and Mark worked to answer all questions and solve any problems in a very timely manner. We also had a great supervisor who oversaw the building stages of the project. He was easily reachable at all stages of the process! We recommend Platinum to all our friends! See the pictures for Mark's design including the landscaping!!

This is our second pool with Platinum and they continue to offer cutting edge technology, gorgeous materials, and by far the best designer in the industry, Mark Wyner. We loved the initial design and were excited to pick out materials, and with Mark's help we were blown away by how beautiful, functional and carefree our pool is. Mark went above and beyond in every stage of the project and our experience was flawless. I would highly recommend Mark and would not hesitate to engage his expertise for any future projects. Can not find enough superlatives to describe how great he was to work with. He consistently exceeded our expectations as did the entire customer service team with Platinum Pools. We are lifelong customers.

We had a great experience with Platinum Pools and especially our sales guy Mark. We met with several builders but we ultimately decided on Platinum and we couldn't be happier. Very professional and courteous. Highly recommended them.

Excellent pool design and installation. They did a fantastic job with the pool design, installation and instruction for both the pool and the surrounding hardscape. The pool was completed exactly on schedule for the contracted amount. Comprehensive showroom. Would happily recommend them.