Prestige Saunas Ltd

DO NOT CONSIDER USING THIS COMPANY. It might look like it has a professional website and great reviews on Houzz. But the guy that runs it, Gary, is untrustworthy and unreliable and has a tendency to disappear. I have heard of 2 other customers, and spoken to one, who have been left with half completed work and a sizeable amount of money out of pocket. We were lucky in that we just wanted the sauna wood as someone else was supplying the heaters and installing. We went through the specification of what wood we needed and placed the order on the 15th May. Then everything went quiet. We put in between 50 to 100 calls over the period of the next 5 weeks to try and find out what was going on, and one point we were convinced Gary had just disappeared with our money. He does not reply to messages or return phonecalls. 2 weeks after waiting we were told the shipment got damaged and so another was being sent. After waiting another 2 weeks with no contact and the estimated elivery date came and went again, we emailed demanding a refund, which thankfully was done withint 24 hrs. Still no contact, explanation or apology.

I hired Prestige Saunas to build a sauna in my home in London in 2018, we are now in May 2019 and the work is still not completed. The way Gary Seaward has conducted this project has been very disappointing and unprofessional. His participation has been erratic, with unpredictable timelines and very poor communication. The work is now half done, with many defects that have been identified by an independent expert. Gary has disappeared with our money, refusing to engage or give us our money back. We are now hiring another company to finish the job, with a lot needing to be redone given poor quality. After months of delays and stress, with a house in a mess, this is a complete nightmare! I don't know where the positive recommendations on this website come from - but they don't match our experience of Prestige Saunas at all.

I have been working with Prestige Saunas for a few years now and to date I haven't come across a more proffessional and creative company who's main goal is to create the clients vision. Prestige has extensive knowledge of the Spa field and pushes every boundary in trying to complete the clients needs with a kind caring approach. For any type of sauna design I would strongly recommend you use Prestige Saunas.

We have worked together on a large wellness project earlier this year for one of my clients , Gary's knowledge , expertise and passion is second to none , using the finest quality products from world renown manufacturers , If you can imagine it Prestige Saunas can deliver ! Looking forward to working closely again in the future